IN- ROOM DINING MANAGER

Mandarin Oriental New York is looking for an In-Room Dining Manager to join our Food and Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

IT IS COMPANY POLICY TO COMPLY WITH THE AMERICANS WITH DISABILITIES ACT, INCLUDING BY PROVIDING REASONABLE ACCOMMODATIONS THAT DO NOT CONSTITUTE AN UNDUE HARDSHIP ON THE COMPANY. COLLEAGUES OR CANDIDATES SHOULD DIRECT REQUESTS FOR ACCOMMODATION TO THE DIRECTOR OF PEOPLE AND CULTURE.

We’re Fans. Are you

As In Room Dining Manager, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide leadership and support for assistant managers, order takers, servers and mini bar attendants, Train, evaluate, and schedule Room Service staff to include, assistant manager, order takers, servers and mini bar attendants, Performs administrative duties such as, but not limited to, scheduling, payroll and inventory, stock replenishment, etc, Inspects Room Service area, floors, and service landings to ensure standards of service are maintained.
• Responds to guest inquiries and coordinates special arrangements, Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary, Implements new menus and promotions such as holiday and special event promotions, Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas, Attend pre-conference and post conference meetings, Perform daily departmental meeting with all Room Service Staff to engage and motivate, Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown of special events, Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner, Maintain an active trace system for guest history on their F&B preferences, Audit checks when necessary, Ensure all guest orders, including amenities are delivered in a timely manner and in line with company standards
• Maintain compliance with FLHSS standards, Performs a variety of other duties as assigned by the Director of In-Room Dining, Report all suspicious persons or activities and hazardous or unsafe conditions to the management, Understands and follow the laws and guidelines for beverage service,
• Highly knowledgeable about the Reservation System and InfoGenesis POS system, Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable, Ensures menu descriptions are up to date and distributed appropriately, Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
• Develop monthly forecast, Monitor payroll of department, Review and approve departmental PAFs, Attend scheduled food and beverage meetings, Revise standard and procedures for department, as necessar