Hospitality Jobs in Germany

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Front Office Shiftleader (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Customer Service, Team Leadership, Communication, Problem Solving, Time Management, Multitasking, Local Knowledge, Adaptability
Specialization
Candidates should have completed training in the hotel business and possess professional experience. Fluency in English and the ability to inspire both guests and staff are essential.
Produktionsleitung Küche (m/w/d) Airline Catering at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Disciplinary Leadership, Operational Management, Staff Management, Staff Motivation, Process Analysis, Efficiency Optimization, Cost Awareness, Haccp Compliance, Food Safety Standards, Quality Standards, Audit Preparation, Problem Solving, Teamwork, Assertiveness, Intercultural Competence, Service Orientation
Specialization
Candidates must possess a completed degree and/or vocational training, preferably in logistics, hospitality, or gastronomy, along with several years of leadership experience in a kitchen, large-scale catering, or food production environment. Essential qualifications include structured, self-reliant work habits, strong leadership and motivation skills, fluency in German and English, and proficiency in MS Office.
Experience Required
Minimum 5 year(s)
Front Office Agent (m/w/d) in Voll- oder Teilzeit, z.B. 3 Tage pro Woche à at Accor
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Guest Welcome, Check In Procedures, Billing, Information Provision, Handling Guest Requests, Pricing Policy Application, Training Support, Professional Appearance, Communication Skills, Reliability, Discretion, Team Spirit, German Language Proficiency, English Language Proficiency, Edp Proficiency, Opera Knowledge
Specialization
Candidates should ideally possess completed vocational training in hotel operations, although career changers passionate about hospitality are also welcome. Essential qualities include a joy in interacting with people, a professional demeanor, strong communication skills, reliability, discretion, and team spirit, alongside very good German and English language skills.
Koch / Chef de Partie (m/w/d) Airport Lounge München at DO & CO AG
Freising, Bavaria, Germany - Full Time
Skills Needed
Food Presentation, Food Plating, Preparation Coordination, Quality Standards Adherence, Haccp Compliance, Cooking, Gastronomy, Quality Awareness, Self Reliant Work Style, Passion For The Profession, Attention To Detail, High Personal Commitment, Hands On Mentality, Resilience, Flexibility, Shift Work
Specialization
Candidates must have a formal qualification as a cook or several years of professional experience as a cook and/or in gastronomy, demonstrating high quality awareness and responsibility. Essential soft skills include an independent working style, passion for the job, attention to detail, high commitment, resilience, flexibility for shift work, and proficiency in both German and English.
Experience Required
Minimum 2 year(s)
Empfangsmitarbeiter (m/w/d) at The Cloud One
Leipzig, Saxony, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cost Management, Administrative Tasks, Team Collaboration, Communication Skills, Quality Awareness, Service Orientation, Hospitality Passion, German Language, English Language
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Haustechniker (m/w/d) at b'mine hotels GmbH
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Coordination, Quality Standards, Hands On Mentality, Event Technology Support, Fire Safety, Communication, Technical Maintenance, Attention To Detail, Flexibility, Creative Problem Solving, Digital Development Interest, German Language Proficiency
Specialization
Candidates should have at least 2 years of relevant experience, preferably in hospitality or gastronomy, and possess a keen eye for detail. Flexibility for travel to other hotel locations and good German language skills are also required.
Experience Required
Minimum 2 year(s)
Barmitarbeiter (m/w/d) at The Cloud One
Dresden, Saxony, Germany - Full Time
Skills Needed
Bar Service, Lounge Operation, Service Flow Management, Sales, Inventory Management, Customer Service, Hospitality Passion, Communication, Flexibility, Creativity, Quality Awareness, Teamwork
Specialization
Candidates should possess strong hosting qualities and a passion for hospitality, whether coming from a hotel background or as a career changer. Essential qualities include an open and communicative demeanor, flexibility, creativity, high quality awareness even under stress, and strong teamwork skills.
Front Office Agent (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Guest Service, Front Office Operations, Check In Procedures, Check Out Procedures, Communication, Problem Solving, Teamwork, German Fluency, English Fluency, Local Knowledge
Specialization
Candidates must have completed hotel business training and possess professional experience, along with fluency in both German and English. Personality and character are valued highly, alongside the ability to inspire both guests and colleagues and possess local knowledge.
Beikoch (m/w/d) asiatische Küche at DO & CO AG
Kelsterbach, Hesse, Germany - Full Time
Skills Needed
Asian Cuisine, Food Presentation, Food Coordination, Quality Standards, Hygiene Standards, Teamwork, Reliability, Independent Work, German Language Skills, English Language Skills
Specialization
Candidates should have experience in gastronomy and a reliable, independent work style. Availability for shift work and good knowledge of Asian cuisine is essential.
Barista (m/w/d) Montag - Freitag at DO & CO AG
Bamberg, Bavaria, Germany - Full Time
Skills Needed
Coffee Preparation, Espresso Machine Operation, Order Taking, Inventory Control, Stock Management, Sales, Cashier Duties, Customer Service, Organization, Teamwork
Specialization
Candidates should ideally have completed vocational training in hospitality or gastronomy, or be motivated career changers with initial gastronomy experience. Essential qualities include being charming, organized, passionate about coffee artistry, and being an outgoing networker and team player.
Demichef de Partie NENI (m/f/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Live Cooking, International Cuisine, Kitchen Management, Teamwork, Training, Food Preparation, Professionalism, Time Management
Specialization
You must have completed a professional apprenticeship as a chef and possess relevant industry experience. A passion for international cuisine, live cooking, and a strong character are essential for this role.
Manager Finance & Controlling (m/w/d) - Remote (in Deutschland) at Ruby GmbH
, , Germany - Full Time
Skills Needed
Administrative Support, Finance Analysis, Controlling, Implementation, Liaison Management, External Service Provider Coordination, Accounting Tasks, Invoice Management, Payment Processing, Month End Closing, Year End Closing, Budgeting, Forecasting, Reporting, Process Development, Structured Work
Specialization
Candidates must possess several years of professional experience in finance within the hospitality sector, along with solid knowledge of internal accounting, financial accounting, balance sheets, controlling, and merchandise management systems. Proficiency in accounting systems and Excel, coupled with solution-oriented thinking and fluent German and English communication skills, are essential.
Experience Required
Minimum 5 year(s)
Human Resources Executive - Legacy Mekong Can Tho, Autograph Collection at Springhill Suites by Marriott IndianapolisWestfield
Berlin, , Germany - Full Time
Skills Needed
Human Resources, Employee Relations, Hiring Processes, Compliance, Orientation, Payroll Processing, Record Maintenance, Data Reporting, Communication, Teamwork, Confidentiality, Problem Solving, Training, Documentation, Customer Service, Attention To Detail
Specialization
A high school diploma or G.E.D. equivalent is required, along with at least 1 year of related work experience. No supervisory experience or specific certifications are necessary.
Director of Operations, Vietnam at Courtyard by Marriott Harlingen
Berlin, , Germany - Full Time
Skills Needed
Operations Management, Quality Assurance, Food & Beverage Operations, Rooms Operations, Technical Training, Public Speaking, Contract Understanding, Budget Management, Problem Solving, Team Leadership, Guest Experience Improvement, Food Safety, New Openings Coordination, Innovation Implementation, Diversity Hiring, Performance Recognition
Specialization
Candidates should have a college degree or relevant experience, with at least 10 years of progressive work experience in the hotel industry, particularly in Rooms and Food & Beverage Operations. Considerable experience in the Vietnam market and skills in contract understanding and budget management are essential.
Experience Required
Minimum 10 year(s)
Demichef de Partie NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Kitchen Management, Team Leadership, Food Preparation, Menu Execution, Hygiene Standards, Staff Training, Communication, Motivation, Professionalism
Specialization
Candidates must have completed a formal culinary apprenticeship and possess prior experience as a Commis de Cuisine or Junior Chef. A strong passion for new food concepts and the ability to motivate team members are essential.
Experience Required
Minimum 2 year(s)
Empfangs- und Reservierungsmitarbeiter (m/w/d) at The Cloud One
Lübeck, Schleswig-Holstein, Germany - Full Time
Skills Needed
Guest Service, Telephone Communication, Email Communication, Check In, Check Out, Reservation Processing, Overbooking Management, Opera Cloud, Electronic Reservation Systems, Invoicing, Cash Management, Administrative Tasks, Organizational Skills, German, English, Teamwork
Specialization
Candidates should possess strong hosting qualities and a passion for the hotel industry, whether through formal hotel training or relevant experience, or by making a career change. Essential requirements include high quality awareness, service orientation, and good communication skills in both German and English.
Werkstudent (m/w/d) im Team People & Culture at The Cloud One
Munich, Bavaria, Germany - Full Time
Skills Needed
Organizational Development, Digital Hr Processes, Workday, Data Analysis, Documentation, Team Support, Communication, Project Management, Training, Employee Lifecycle, Recruiting, Talent Management, Hr Projects, Event Organization, Ms Office, German, English
Specialization
Candidates should be enrolled in a Bachelor's or Master's program related to business, tourism, or HR, with a strong interest in digital HR systems. Proficiency in German and English, along with good organizational skills, is also required.
Commis de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Gastronomy, Food And Beverage Service, Teamwork, Table Service, Communication, Professionalism
Specialization
You must have completed a professional hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and working with people is essential for this role.
Guest Experience Expert at Courtyard by Marriott Del MarSolana Beach
Kulmbach, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In/Check Out Processing, Operational Needs, Guest Request Handling, Local Area Knowledge Sharing, Luggage Assistance, Professional Appearance, Physical Stamina, Safety Compliance, Policy Adherence
Specialization
Candidates must be willing to be on their feet and moving constantly, capable of lifting up to 50 pounds unassisted and 100 pounds with assistance, and performing physical tasks like bending and stooping. A high school diploma or G.E.D. equivalent is preferred, but no prior related work or supervisory experience is required.
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Service Excellence, Teamwork, Customer Service, Food And Beverage Knowledge, Operational Efficiency, Professionalism
Specialization
Candidates must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and guest satisfaction is essential for this role.
Front Office Shiftleader (m/f/d) at Accor
Frankfurt, Hesse, Germany -
Full Time


Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Team Leadership, Communication, Problem Solving, Time Management, Multitasking, Local Knowledge, Adaptability

Industry

Hospitality

Description
Company Description We are storytellers - from tales of wild journeys of discovery across the world at 25hours Hotel The Trip to fascinating experiences of famous personalities at 25hours Hotel The Goldman. For us, the diversity which embodies both of our hotels in Frankfurt is our lifestyle. Pizza Friday fun and a round of crazy golf in the office are part of this, as well as flat hierarchies and the opportunity to get a taste of other departments. We are a young team and we love our friendly, informal culture. COME AS YOU ARE & SHARE YOUR TALENT … … in a 4-day-workweek. Enjoy 3 days off every week and the opportunity to organize your free time more flexible! Job Description How does your working day look like … At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic You’ll always keep your cool – even when all the guests turn up to check in at the same time You’ll make sure things run smoothly when guests arrive at the hotel reception, and that the admin processes for the team run perfectly Qualifications Your personality counts more than your CV … You’ve completed a course of training in the hotel business, gained some professional experience and can speak English fluently You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve You’re a doer – and even if you do it wrong sometimes, you openly admit it You’re not just bringing your abilities, but also your character You’re not just bringing your abilities, but also your character Additional Information What´s in it for you … Only work 4-days a week as a full-time team member without payment or holiday reduction Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world Benefit from great offers from our numerous cooperation partners Reconcile your personal situation with work – we are open to part-time employment, mini-jobs and any other adjustments Be part of our hilarious staff parties and much more … Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities
Ensure guests are enthusiastic and satisfied during their check-in process. Manage the reception area and administrative processes for the team.
Front Office Shiftleader (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Customer Service, Team Leadership, Communication, Problem Solving, Time Management, Multitasking, Local Knowledge, Adaptability
Specialization
Candidates should have completed training in the hotel business and possess professional experience. Fluency in English and the ability to inspire both guests and staff are essential.
Produktionsleitung Küche (m/w/d) Airline Catering at DO & CO AG
München, Brandenburg, Germany - Full Time
Skills Needed
Disciplinary Leadership, Operational Management, Staff Management, Staff Motivation, Process Analysis, Efficiency Optimization, Cost Awareness, Haccp Compliance, Food Safety Standards, Quality Standards, Audit Preparation, Problem Solving, Teamwork, Assertiveness, Intercultural Competence, Service Orientation
Specialization
Candidates must possess a completed degree and/or vocational training, preferably in logistics, hospitality, or gastronomy, along with several years of leadership experience in a kitchen, large-scale catering, or food production environment. Essential qualifications include structured, self-reliant work habits, strong leadership and motivation skills, fluency in German and English, and proficiency in MS Office.
Experience Required
Minimum 5 year(s)
Front Office Agent (m/w/d) in Voll- oder Teilzeit, z.B. 3 Tage pro Woche à at Accor
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Guest Welcome, Check In Procedures, Billing, Information Provision, Handling Guest Requests, Pricing Policy Application, Training Support, Professional Appearance, Communication Skills, Reliability, Discretion, Team Spirit, German Language Proficiency, English Language Proficiency, Edp Proficiency, Opera Knowledge
Specialization
Candidates should ideally possess completed vocational training in hotel operations, although career changers passionate about hospitality are also welcome. Essential qualities include a joy in interacting with people, a professional demeanor, strong communication skills, reliability, discretion, and team spirit, alongside very good German and English language skills.
Koch / Chef de Partie (m/w/d) Airport Lounge München at DO & CO AG
Freising, Bavaria, Germany - Full Time
Skills Needed
Food Presentation, Food Plating, Preparation Coordination, Quality Standards Adherence, Haccp Compliance, Cooking, Gastronomy, Quality Awareness, Self Reliant Work Style, Passion For The Profession, Attention To Detail, High Personal Commitment, Hands On Mentality, Resilience, Flexibility, Shift Work
Specialization
Candidates must have a formal qualification as a cook or several years of professional experience as a cook and/or in gastronomy, demonstrating high quality awareness and responsibility. Essential soft skills include an independent working style, passion for the job, attention to detail, high commitment, resilience, flexibility for shift work, and proficiency in both German and English.
Experience Required
Minimum 2 year(s)
Empfangsmitarbeiter (m/w/d) at The Cloud One
Leipzig, Saxony, Germany - Full Time
Skills Needed
Guest Service, Check In, Check Out, Reservation Management, Billing, Cost Management, Administrative Tasks, Team Collaboration, Communication Skills, Quality Awareness, Service Orientation, Hospitality Passion, German Language, English Language
Specialization
Candidates should have a background in hospitality or a strong interest in entering the field. Key qualities include a high level of service orientation, communication skills in German and English, and the ability to work collaboratively in a team.
Haustechniker (m/w/d) at b'mine hotels GmbH
Dusseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Coordination, Quality Standards, Hands On Mentality, Event Technology Support, Fire Safety, Communication, Technical Maintenance, Attention To Detail, Flexibility, Creative Problem Solving, Digital Development Interest, German Language Proficiency
Specialization
Candidates should have at least 2 years of relevant experience, preferably in hospitality or gastronomy, and possess a keen eye for detail. Flexibility for travel to other hotel locations and good German language skills are also required.
Experience Required
Minimum 2 year(s)
Barmitarbeiter (m/w/d) at The Cloud One
Dresden, Saxony, Germany - Full Time
Skills Needed
Bar Service, Lounge Operation, Service Flow Management, Sales, Inventory Management, Customer Service, Hospitality Passion, Communication, Flexibility, Creativity, Quality Awareness, Teamwork
Specialization
Candidates should possess strong hosting qualities and a passion for hospitality, whether coming from a hotel background or as a career changer. Essential qualities include an open and communicative demeanor, flexibility, creativity, high quality awareness even under stress, and strong teamwork skills.
Front Office Agent (m/f/d) at Accor
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Guest Service, Front Office Operations, Check In Procedures, Check Out Procedures, Communication, Problem Solving, Teamwork, German Fluency, English Fluency, Local Knowledge
Specialization
Candidates must have completed hotel business training and possess professional experience, along with fluency in both German and English. Personality and character are valued highly, alongside the ability to inspire both guests and colleagues and possess local knowledge.
Beikoch (m/w/d) asiatische Küche at DO & CO AG
Kelsterbach, Hesse, Germany - Full Time
Skills Needed
Asian Cuisine, Food Presentation, Food Coordination, Quality Standards, Hygiene Standards, Teamwork, Reliability, Independent Work, German Language Skills, English Language Skills
Specialization
Candidates should have experience in gastronomy and a reliable, independent work style. Availability for shift work and good knowledge of Asian cuisine is essential.
Barista (m/w/d) Montag - Freitag at DO & CO AG
Bamberg, Bavaria, Germany - Full Time
Skills Needed
Coffee Preparation, Espresso Machine Operation, Order Taking, Inventory Control, Stock Management, Sales, Cashier Duties, Customer Service, Organization, Teamwork
Specialization
Candidates should ideally have completed vocational training in hospitality or gastronomy, or be motivated career changers with initial gastronomy experience. Essential qualities include being charming, organized, passionate about coffee artistry, and being an outgoing networker and team player.
Demichef de Partie NENI (m/f/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Live Cooking, International Cuisine, Kitchen Management, Teamwork, Training, Food Preparation, Professionalism, Time Management
Specialization
You must have completed a professional apprenticeship as a chef and possess relevant industry experience. A passion for international cuisine, live cooking, and a strong character are essential for this role.
Manager Finance & Controlling (m/w/d) - Remote (in Deutschland) at Ruby GmbH
, , Germany - Full Time
Skills Needed
Administrative Support, Finance Analysis, Controlling, Implementation, Liaison Management, External Service Provider Coordination, Accounting Tasks, Invoice Management, Payment Processing, Month End Closing, Year End Closing, Budgeting, Forecasting, Reporting, Process Development, Structured Work
Specialization
Candidates must possess several years of professional experience in finance within the hospitality sector, along with solid knowledge of internal accounting, financial accounting, balance sheets, controlling, and merchandise management systems. Proficiency in accounting systems and Excel, coupled with solution-oriented thinking and fluent German and English communication skills, are essential.
Experience Required
Minimum 5 year(s)
Human Resources Executive - Legacy Mekong Can Tho, Autograph Collection at Springhill Suites by Marriott IndianapolisWestfield
Berlin, , Germany - Full Time
Skills Needed
Human Resources, Employee Relations, Hiring Processes, Compliance, Orientation, Payroll Processing, Record Maintenance, Data Reporting, Communication, Teamwork, Confidentiality, Problem Solving, Training, Documentation, Customer Service, Attention To Detail
Specialization
A high school diploma or G.E.D. equivalent is required, along with at least 1 year of related work experience. No supervisory experience or specific certifications are necessary.
Director of Operations, Vietnam at Courtyard by Marriott Harlingen
Berlin, , Germany - Full Time
Skills Needed
Operations Management, Quality Assurance, Food & Beverage Operations, Rooms Operations, Technical Training, Public Speaking, Contract Understanding, Budget Management, Problem Solving, Team Leadership, Guest Experience Improvement, Food Safety, New Openings Coordination, Innovation Implementation, Diversity Hiring, Performance Recognition
Specialization
Candidates should have a college degree or relevant experience, with at least 10 years of progressive work experience in the hotel industry, particularly in Rooms and Food & Beverage Operations. Considerable experience in the Vietnam market and skills in contract understanding and budget management are essential.
Experience Required
Minimum 10 year(s)
Demichef de Partie NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Culinary Arts, Kitchen Management, Team Leadership, Food Preparation, Menu Execution, Hygiene Standards, Staff Training, Communication, Motivation, Professionalism
Specialization
Candidates must have completed a formal culinary apprenticeship and possess prior experience as a Commis de Cuisine or Junior Chef. A strong passion for new food concepts and the ability to motivate team members are essential.
Experience Required
Minimum 2 year(s)
Empfangs- und Reservierungsmitarbeiter (m/w/d) at The Cloud One
Lübeck, Schleswig-Holstein, Germany - Full Time
Skills Needed
Guest Service, Telephone Communication, Email Communication, Check In, Check Out, Reservation Processing, Overbooking Management, Opera Cloud, Electronic Reservation Systems, Invoicing, Cash Management, Administrative Tasks, Organizational Skills, German, English, Teamwork
Specialization
Candidates should possess strong hosting qualities and a passion for the hotel industry, whether through formal hotel training or relevant experience, or by making a career change. Essential requirements include high quality awareness, service orientation, and good communication skills in both German and English.
Werkstudent (m/w/d) im Team People & Culture at The Cloud One
Munich, Bavaria, Germany - Full Time
Skills Needed
Organizational Development, Digital Hr Processes, Workday, Data Analysis, Documentation, Team Support, Communication, Project Management, Training, Employee Lifecycle, Recruiting, Talent Management, Hr Projects, Event Organization, Ms Office, German, English
Specialization
Candidates should be enrolled in a Bachelor's or Master's program related to business, tourism, or HR, with a strong interest in digital HR systems. Proficiency in German and English, along with good organizational skills, is also required.
Commis de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Gastronomy, Food And Beverage Service, Teamwork, Table Service, Communication, Professionalism
Specialization
You must have completed a professional hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and working with people is essential for this role.
Guest Experience Expert at Courtyard by Marriott Del MarSolana Beach
Kulmbach, Bavaria, Germany - Full Time
Skills Needed
Guest Service, Check In/Check Out Processing, Operational Needs, Guest Request Handling, Local Area Knowledge Sharing, Luggage Assistance, Professional Appearance, Physical Stamina, Safety Compliance, Policy Adherence
Specialization
Candidates must be willing to be on their feet and moving constantly, capable of lifting up to 50 pounds unassisted and 100 pounds with assistance, and performing physical tasks like bending and stooping. A high school diploma or G.E.D. equivalent is preferred, but no prior related work or supervisory experience is required.
Demichef de Rang NENI (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Gastronomy, Service Excellence, Teamwork, Customer Service, Food And Beverage Knowledge, Operational Efficiency, Professionalism
Specialization
Candidates must have completed a professional culinary or hospitality education and possess initial experience in the gastronomy sector. A passion for food, drinks, and guest satisfaction is essential for this role.
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