LEAD WITH EXCELLENCE IN MELBOURNE’S PREMIER HOSPITALITY SCENE

Silk Hospitality is on the lookout for a dedicated and experienced Executive Housekeeper to take charge of housekeeping operations at a distinguished hotel in Melbourne. This pivotal leadership role offers the opportunity to set the benchmark for cleanliness, presentation, and service delivery, ensuring an outstanding guest experience in collaboration with our valued hotel partners.

• Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
• Lead, train, and motivate team members to deliver outstanding service.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Manage departmental budgets, supply inventory, and cost control.
• Uphold strict health, hygiene, and safety protocols.
• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
• Respond to guest requests, feedback, and complaints professionally and promptly.
• Maintain and enhance standard operating procedures.
• Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
• Support onboarding and ongoing training programs for new and existing staff.
• Ensure exceptional guest satisfaction at all times.