Company Description
39 hrs Full time
£30,420 Annum
Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.
Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.
It’s a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.
Job Description

• To present a professional, friendly and efficient impression of the Hotel at all times;
• To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times;
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;
• To be proactive in increasing customers’ loyalty;
• To be aware of guests’ needs at all times, to make available knowledge and resources to meet those requirements;
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments;
• To manage and report all emergencies and complaints using the procedures set by the Hotel;
• To attend any meetings and training sessions as required for the position;
• To keep up to date with current situation and trends of the market and industry;
• To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel;
• To train, coach and motivate all staff under your responsibility;
• To maintain vigilance regarding possible fraud, theft and potential security risks;
• To apply and implement all the company’s policies and procedures;
• To apply and implement all relevant legislation in any area of the hotel;
• To apply the Accor Talent & Culture policies and procedures as necessary;
• To ensure that the departments succession planning is carried out effectively;
• To be fully conversant with all facilities and service of the Hotel;
  To be conversant with the responsibilities and duties of staff and management at Hotel.
  Policy/Procedure
  Payroll/ reward
  Recruitment
  Disciplinary/ Grievance procedure
  Training
  Qualifications
  2+ years of proven Talent and Culture experience
  A university degree in HR and Business Administration or similar
  Excellent attention to detail
  Amazing people skills
  A proactive approach to work
  Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues
  Strong presentation skills, with a keen interest in developing solutions
  Excellent networking and interpersonal skills
  Additional Information