Health Club Manager
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club’s annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage operations of the health club
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Achieve the Health Club’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Maximise membership sales
• Analyse local market trends and develop new business leads
• Develop future and repeat business
• Monitor local competitor activity and identify potential business opportunities
• Negotiate packages with corporate clients
• Develop and implement local marketing efforts including the usage of social media
• Recognise potential opportunities within current business strategies
• Liaise with all departments as required
• Attend Sales events when required
• Report appointments, calls made, and business leads weekly/monthly
• Answer customer queries in a timely and suitable manne

A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory experience within the leisure sector
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Strong organizational skills
• Excellent communication and interpersonal skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer program