Job Introduction

About the role

• Investigate and manage major & complex loss claims including carrying out site visits.
• Build rapport and a detailed appreciation of the operations impacting the claim and ensure understanding of cover with the Insured, Broker and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to complex claims
• Prepare reports and comment in detail on all aspects of the claim, to include policy analysis, quantum (including business interruption), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties.
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.

Key information

• Customer focused.
• Quality focused role – providing excellent standard of service.
• Complex analysis and decision-making skills.
• Team focused – working with colleagues throughout the business.
• Proactive – making sure Client service and quality standards are met.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Handle and co-ordinate complaints and compliments.
• Achievement of own performance targets.
• Competent use of technology.

About you

• Ability to work on own initiative.
• Ability to demonstrate an attention to detail and proactively analyse and resolve complex issues.
• Ability to work as an individual and lead a team of professionals.
• Excellent customer service and communication skills with a positive attitude.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Flexible approach – the job holder will be required to travel throughout the UK as appropriate.

Experience and qualifications (E: essential, D: desirable)

• ACILA, or ACII or other relevant professional qualification or experience (D).
• Significant, relevant, major and complex loss adjusting experience (E).
• Strong client relationship building experience (E).
• Excellent communication skills (E).

• Investigate and manage major & complex loss claims including carrying out site visits.
• Build rapport and a detailed appreciation of the operations impacting the claim and ensure understanding of cover with the Insured, Broker and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to complex claims
• Prepare reports and comment in detail on all aspects of the claim, to include policy analysis, quantum (including business interruption), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties.
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager