ARE YOU…

• Someone who has a passion for providing high-quality care to women, trans, and non-binary individuals?
• Do you want to work in a safe, inclusive, and respectful clinic environment?
• Do you want to work in a multidisciplinary team environment?
• Do you strive to work at a clinic that provides services that are trauma-informed and culturally-competent?

WHO WE ARE:

• Our goal is to provide comprehensive healthcare to those marginalized based on gender, including women, trans, and non-binary folks. We strive to be a place where patients & clinicians can feel safe and respected regardless of their race, ethnicity, sex, presentation, or sexual orientation.
• CAYA Health Centre offers well-rounded care by medical doctors and allied health professionals all under one roof, including physiotherapy, pelvic floor physiotherapy, psychology and counselling, dietitian and nutrition counselling, massage therapy, and medical services.

JOB DESCRIPTION:

The Medical and Allied Health Office Assistant is responsible for providing a knowledgeable, professional and friendly experience for all clients, and providing administrative support to our doctors and clinicians. We have a fulltime Medical Office Assistant (MOA) that supports our physicians, we are looking for a junior MOA who can work evenings 4:00 pm - 8:00 pm. Key responsibilities include but are not limited to:

• Greeting and interacting with patients over the phone and in person.
• Supporting clients and patients with concerns and needs.
• Collecting personal information from patients and entering it in the electronic system (Jane, Oscar, and Plexia).
• Operating the phones and responding to emails sent to the office.
• Scheduling appointments for patients.
• Validating patients’ payment methods.
• Updating patients’ health records.
• Ensuring clinic cleanliness.
• Maintaining detailed confidential client records.
• Liaising with third party insurers.
• Other administrative and front desk duties as needed.

POSITION REQUIREMENTS

• Knowledge of EMR systems, especially Jane and Oscar.
• Excellent communication skills.
• Excellent organizational skills and the ability to multitask.
• Excellent administrative and interpersonal skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and also in a small collaborative team environment.
• Ability to address patient concerns and challenges with compassion and resilience.
• Ability to handle sensitive patient information with confidentiality and discretion.

EDUCATION & EXPERIENCE:

• Medical Office Assistant training from VCC (or comparable training)
• Knowledge of Trauma-informed care and Gender-affirming care - Requirement*
• Minimum of 1 years of administrative experience in the healthcare environment is preferred.
• Be proficient with computer systems (Oscar, Plexia, and JaneApp).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge with IUD insertions/removals, vulvar/vaginal concerns, and OB type appointments.

QUALIFICATIONS:

• Be able to multitask in a fast-paced environment and be able to work well on their own.
• Be personable, professional & attentive to detail.
• Be reliable, trustworthy and hard-working.

HOURS

• Currently looking for in-person shifts 4:00 pm - 8:00 pm 2 or 3 days a week, possibility of expanding to weekends.
• Clinic is open Monday- Saturday from 7:00 am until 8:00 pm
  We thank everyone who applies; however, only those selected for an interview will be contacted.
  Job Type: Full-time
  Pay: $18.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking

Experience:

• Trauma-Informed Care : 1 year (required)
• Gender-Affirming Care : 1 year (required)

Licence/Certification:

• Medical Office Assistant Certificate (required)

Work Location: In person
Expected start date: 2025-09-0

• Greeting and interacting with patients over the phone and in person.
• Supporting clients and patients with concerns and needs.
• Collecting personal information from patients and entering it in the electronic system (Jane, Oscar, and Plexia).
• Operating the phones and responding to emails sent to the office.
• Scheduling appointments for patients.
• Validating patients’ payment methods.
• Updating patients’ health records.
• Ensuring clinic cleanliness.
• Maintaining detailed confidential client records.
• Liaising with third party insurers.
• Other administrative and front desk duties as needed