JOB DESCRIPTION SUMMARY

Department - Information Technology

SALARY OFFERS ARE BASED ON THE CANDIDATE’S EQUIVALENT EXPERIENCE AND INTERNAL EQUITY WITH OTHER EMPLOYEES WITHIN THE SAME JOB CLASSIFICATION.

ITD is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting various Pima County departments. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications.

The successful candidate will be:

• Self-motivated
• Thorough, with attention to detail
• Enthusiastic
• Always learning
• Able to work effectively with technical specialists, business specialists, and customers.

ITD offers an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. In this role, you have the opportunity to bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government.
This position is onsite with the possibility of working remotely part-time or taking advantage of a 9-80 work schedule after 6 months of initial probation.
In applying for this position, pay particular attention to the Preferred Qualifications that follow. Be specific in communicating how you meet those preferred qualifications .

(RELEVANT PROFESSIONAL LEVEL EXPERIENCE AND/OR EDUCATION FROM AN ACCREDITED COLLEGE OR UNIVERSITY MAY BE SUBSTITUTED.)

OR:

ONE (1) YEAR OF EXPERIENCE IN A PIMA COUNTY BUSINESS SYSTEMS ANALYST I OR RELATED CLASSIFICATION AS DETERMINED BY THE DEPARTMENT HEAD AT THE TIME OF RECRUITMENT.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write “see resume” on your application. Â
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Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Experience in IT applications supporting and administering various business system applications.
• Experience gathering and documenting requirements.
• Experience in analyzing, developing, documenting, and implementing of current and new business processes.
• Experience with working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context.

Selection Procedure :
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Â
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As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission;
• Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials;
• Identifies and documents areas of operational improvement that can be gained via changes in technology;
• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;
• Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs;
• Provides status updates to leadership in oral and written form;
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials;
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution;
• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.