JOB DESCRIPTION

Overview
Are you up to the challenge? At IGXGlobal, an ePlus Technology, inc. Company, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.
As an IGXGlobal, an ePlus Technology, inc. Company Senior Engineer / Consultant, you will be responsible for designing, implementing and supporting single or multi-vendor solutions. You will have the opportunity to work within an industry-leading account team to understand our clients’ needs and craft sustainable IT roadmaps to get them there.
From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

BASIC REQUIREMENTS:

• Strong Security and Networking experience, on leading vendor technologies from Cisco, Juniper and Palo Alto
• Experience of deploying and supporting Palo Alto technologies including implementing and supporting Hardware based Firewalls, VM Series and Panorama
• Solid understanding and working knowledge of solutions based on Cisco’s core Security portfolio
• Demonstrated understanding and working knowledge of networking technologies from Cisco and Juniper and protocols such as IPv4/v6, BGP, OSPF, VLANS, QoS, Multicast.
• Scripting and automation experience – Ansible, Python
• Excellent customer service skills, both in-person and over the phone/video conference
• Strong written communication and documentation skills
• Highly skilled in accurately capturing customer technical requirements
• Expertise in troubleshooting complex solutions
• High attention to detail
• Effective time management abilities
• Quick thinker with the ability to devise solutions promptly
• Fast learner of new technologies
• Self-motivated and proactive

PREFERRED REQUIREMENTS – TWO OR MORE FROM THE FOLLOWING LIST:

• Service Provider experience, e.g. MPLS/VPLS, EVPN, BNG and Service Provider technology from vendors such as Cisco, Juniper and Nokia e.g. Juniper MX, PTX, Cisco ASR, Nokia SR-7
• End point security solutions EDR, MDR, Management & Implementation, e.g. CrowdStrike, Sentinel 1
• Security logging and SIEM, e.g. Splunk
• Cloud experience – AWS & Azure
• Wifi experience, e.g. Juniper MIST
• Collaboration experience, e.g. Cisco Collab, Webex
• Hyperconvergence experience, e.g. Nutanix
• Storage experience, e.g. Pure

CERTIFICATIONS AND EXPERIENCE:

• 10+ years of hands-on experience in IT
• 5+ years of experience in an Engineering, Snr Engineering or Consultant level role
• Palo Alto PCNSE certified
• Juniper JNCIP certified or higher
• Multiple industry-recognized Certifications from leading vendors e.g. Cisco CCNP, CCDP, CCIE, Palo Alto PSE, PCNSE, Fortinet NSE-4

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
Notice to Recruiting Agencies: IGXGlobal, an ePlus Technology, inc. Company only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to IGXGlobal from any other source will be considered IGXGlobal property and will not qualify for any placement or referral fees. IGXGlobal will only pay such fees in connection with a valid written agreement between IGXGlobal, an ePlus Technology, inc. Company and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

• Design and implement Network and Security solutions that accurately reflect the customer stated objectives
• Lead technical workshops to capture customer technical requirements and produce HLD and LLD documentation
• Deliver Proof-of-Concepts (POC) to support the sales process and/or the design process
• Work with the Project Management team and act as the technical lead on projects
• Assess Customer environments and make recommendations on solutions and improvement
• Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW)
• Troubleshoot complex technical issues
• Provide technical support to end customers
• Reproduce customer technical issues, and test features and functionality in a lab environment
• Escalate issues to other team members and subject matter experts, as necessary
• Meet with key vendors to stay current on products and technologies
• Maintain multiple advanced manufacturer specific certifications e.g. CCNP, PCNSE, JNCIP
• Travel to customer locations to attend meetings and complete engineering tasks
• Serve each and every customer to ePlus’ standards
• Handle confidential matters and information professionally
• Conduct business in a professional, competent and ethical manner
• Adhere to corporate policies and procedure