THE COMPANY

Auto Time Systems Northern Ltd is a market leader in the supply and support of Time and Attendance Systems, Access Control and School Lockdown/Class Change Systems, we have been providing our customers innovative solutions for over 40 years.
Our primary focus is to provide customer satisfaction by going above and beyond for our customers.
The past years have seen growth and success, and as such we have a fantastic opportunity for an enthusiastic Helpdesk Technician to join our team in Appley Bridge, Wigan. In this important role, you’ll be responsible for supporting our customers throughout their journey using our bespoke applications and hardware.
We are looking for an enthusiastic and motivated individual with a great attitude and a genuine interest in your work, with a willingness to learn.

REQUIREMENTS

· Excellent communication and customer service skills.
· Excellent interpersonal skills.
· Ability to work independently and as part of a team.
· Positive can-do attitude.
· Ability to work under pressure and the ability to prioritise workload.
· Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.
· Genuine interest in work with the willingness and ability to learn new technologies quickly.
· Excellent attention to detail.
· Have a proven strong work ethic/reliability/attendance record.

SKILL AND EXPERIENCE

· Keen interest in IT and technology
· Experience using a ticketing system (Freshdesk, Zendesk etc)
· Experience in a previous technical or customer service role.
· Other IT/Technical qualifications
It would be advantageous to have your own mode of transport as links to public transport is limited due to our location.
Other Benefits
· Annual Leave: 20 Days + Bank Holidays
· Birthday Day Off
· Private Medical Cover (After 1 Year employment)
· “Spin-the-Wheel” Monthly prize draw
· Annual Company Start Date Anniversary Bonus
· Modern Offices
· On-Site Parking
Expected start date: ASAP
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Work Location: In perso

· Provide application and hardware support and guidance to end-users of varying levels of ability.
· To provide support for all our customers via phone, email, or remote access.
· Investigate and resolve technical queries.
· Proactively manage, prioritise and plan own work queue and deal with calls in accordance with our SLA’s.
· Take ownership of issues and escalate to senior staff as required.
· Liaise with 3rd Party Suppliers to resolve issues for our customers.
· Installation and configuration of software & hardware when required.
· Perform maintenance and upgrades of software and hardware in response to support tickets and customer needs.
· Ensure that accurate records are kept on the helpdesk and the user is always informed of progress.
· Update and acquire information from clients.
· Creation of documentation on common faults and queries for future reference.