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Level 1 Help Desk Technician at Federal Hearings And Appeals
Wilkes-Barre, PA 18702, USA - Full Time
Skills Needed
Operating Systems, Active Directory, Customer Service Skills, Password Resets, Office Equipment, Software, Fundamentals, It, Microsoft, Email
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Executive Business Partner at Lyft
San Francisco, CA 94110, USA - Full Time
Skills Needed
Clear Communications, It, Lyft
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Copy of Social Media Community Manager - German at Social Element
Frankfurt am Main, , Germany - Full Time
Skills Needed
Addition, Android, Linkedin, Instagram, Teams, It, Scheduling Tools, Productivity, Chromebook, Social Media, Twitter, Pinterest, Linux, Community Management
Qualification
Graduate
STAFF SERVICES MANAGER I at Department of Transportation
Sacramento County, California, USA - Full Time
Skills Needed
Resume, Military, Childbirth, Color, It
Specialization
Candidates that meet the minimum qualifications based on possession of education, license, or certificate must include a copy of your degree/transcripts, license, or certificate, along with your state application (std.
Qualification
Trade Certificate
Management and Program Analyst (Airports Program Specialist) at US Federal Aviation Administration
Fort Worth, Texas, USA - Full Time
Skills Needed
Email, Discharge, It, Filing, Typing, Accreditation, Veterans Affairs, Training, Travel, Procurement, Crafts, Consideration
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Compensation Programs & Analytics Manager at Hasbro Inc
Pawtucket, RI 02861, USA - Full Time
Skills Needed
Data Modeling, Finance, Big Data Analytics, Decision Making, Teams, Materials, Power Bi, Programming Languages, Compensation Strategies, R, Dashboards, Python, It, Data Models
Qualification
Graduate
Assistant Venue Manager at TGI Fridays
Doncaster VIC 3108, , Australia - Full Time
Skills Needed
It, Cocktails, Addition
Qualification
Graduate
Desktop Services Specialist II at East West Bank
El Monte, California, USA - Full Time
Skills Needed
Mandarin, It, Cantonese
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Facility Outpatient Coder Team Lead at Parkridge Medical Center
Chattanooga, TN 37404, USA - Full Time
Skills Needed
Coding Practices, Work Processes, Revenue Cycle Management, Customer Service, Payroll, Data Integrity, Insurance Verification, Health Information Management, It, Scheduling, Rhia, External Clients, Ccs, Training, Color, Cars, Quality Reviews, Coding Experience
Specialization
Him/hit strongly preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Strategic Sourcing Manager, Marketing at Okta
Bellevue, Washington, USA - Full Time
Skills Needed
Health, Sap, Cpim, Supply Management, Ebitda, Cscp, Pto, Supplier Management, Oracle, Interpersonal Skills, It, Operational Efficiency, Addition, Optimization Techniques, Ariba, Perspectives, App, Executive Leadership, Automation, Cpsm, Reflection, Authentication
Specialization
Management or a related field
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Cyber Security Specialist at Minnesota Historical Society
Saint Paul, MN 55102, USA - Full Time
Skills Needed
Wireshark, Diverse Groups, Confidentiality, Nessus, It, Synology, Customer Service Skills, Dell, Security Management, Scripting, Google Cloud Platform, Firewalls, Cisco Switches, Cyber Security, Voip, Information Technology, Vmware, Sensitive Information
Specialization
An information technology network or cyber security position
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Tech Strategy Consultant- Emiratization & UAE Talent Development | Strategy at Accenture
Dubai, , United Arab Emirates - Full Time
Skills Needed
It, Cloud, Technology Advisory, Realization, Demonstration, Enterprise Architecture, Analytics, English, Business Opportunities, Business Knowledge
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Cleaning Supervisor THE PEEL at Bidvestnoonan
Bracknell RG12, England, United Kingdom - Full Time
Skills Needed
It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
IT Executive (Hilton Singapore Orchard) at OUE Limited
Singapore, , Singapore - Full Time
Skills Needed
Interpersonal Skills, It
Specialization
University degree majoring in it with relevant certificate(s).
Qualification
Trade Certificate
Financial Accountant at De Beers Group of Companies
Singapore, , Singapore - Full Time
Skills Needed
Ariba, Trading, Microsoft Excel, Sap, It, Hfm, Business Requirements, Lean Six Sigma, Blackline, Internal Controls
Specialization
Accountancy
Qualification
Graduate
Parts Delivery Driver at Kenworth Ontario
Peterborough, ON, Canada - Full Time
Skills Needed
It, Safety Regulations
Qualification
Graduate
Restorative registered dental hygienist at Milestone Dentistry
Mississauga, ON, Canada - Full Time
Skills Needed
Restorative Dentistry, Management Skills, It, Interpersonal Skills
Specialization
Certification in restorative dentistry or the ability to obtain it.
Qualification
Graduate
Kitchen Production Manager at New City Microcreamery
Shirley, MA 01464, USA - Full Time
Skills Needed
Ice Cream, Creativity, It, Man
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Bar Crew at YY Circle Perth
Perth WA 6000, , Australia - Full Time
Skills Needed
It, Gears
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Social Work Clinician, Mental Health Eating Disorders at PHSA
Vancouver, BC V6H 1G9, Canada - Full Time
Skills Needed
Mental Health, Groups, Completion, Motivational Enhancement Therapy, Writing, Training, Computer Literacy, Narrative Therapy, Family Therapy, It, Group Therapy, Clinical Skills, Teams, Professional Development, Legal Issues, Children, Leadership, Presentations
Specialization
Post-masters certificate from a recognized family therapy training program.
Qualification
Trade Certificate
Level 1 Help Desk Technician at Federal Hearings And Appeals
Wilkes-Barre, PA 18702, USA -
Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

45000.0

Posted On

04 Sep, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operating Systems, Active Directory, Customer Service Skills, Password Resets, Office Equipment, Software, Fundamentals, It, Microsoft, Email

Industry

Information Technology/IT

Description

The Level 1 Helpdesk Technician will be the first point of contact for IT-related issues and requests, providing efficient and effective technical support. The ideal candidate will have experience working with Active Directory, Microsoft 365, Exchange Online, Office 365, the Microsoft Office Suite, and Windows operating systems. Additionally, familiarity with the JIRA IT ticketing platform is preferred.

WORK EXPERIENCE REQUIREMENTS

  • Respond to and resolve IT support requests through JIRA IT ticketing platform, email, and phone.
  • Troubleshoot hardware, software, and network-related issues for end users.
  • Manage user accounts, password resets, and permissions in Active Directory and Microsoft 365.
  • Provide support for Exchange Online, Office 365, and Microsoft Office Suite applications.
  • Install, configure, and maintain Windows operating systems on company devices.
  • Assist with IT onboarding and offboarding processes, including setting up new users.
  • Educate users on IT best practices, security policies, and system usage.
  • Escalate unresolved issues to higher-level support as needed.
  • Maintain accurate documentation of technical issues, solutions, and procedures.
  • Support IT Systems Administrator with ongoing projects and system upgrades.

PHYSICAL REQUIREMENTS

  • Must be able to remain in the stationary position 75% of the time
  • Occasionally move about inside the office to access cabinets, office machinery, etc. requiring standing, walking, stooping, kneeling or crouching.
  • Constantly operate a computer and other office equipment such as telephone, calculator, copy machine, and printer
  • Predictable attendance is essential for this position

QUALIFICATIONS

  • 1+ years of experience in an IT helpdesk or technical support role.
  • Proficiency in Active Directory, Microsoft 365, Exchange Online, Office 365, and Microsoft Office Suite.
  • Experience troubleshooting and supporting Windows operating systems.
  • Familiarity with JIRA IT ticketing platform for tracking and managing support requests.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • A proactive, self-motivated attitude with a willingness to learn and grow.
  • Strong organizational skills and attention to detail.

PREFERRED QUALIFICATIONS

  • IT certifications such as CompTIA A+, Microsoft 365 Certified: Fundamentals, or ITIL Foundation.
  • Experience with remote desktop tools and basic networking concepts.
    Day Shift
    On Site - Wilkes Barre, P

How To Apply:

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Responsibilities

Please refer the Job description for details
Level 1 Help Desk Technician at Federal Hearings And Appeals
Wilkes-Barre, PA 18702, USA - Full Time
Skills Needed
Operating Systems, Active Directory, Customer Service Skills, Password Resets, Office Equipment, Software, Fundamentals, It, Microsoft, Email
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Executive Business Partner at Lyft
San Francisco, CA 94110, USA - Full Time
Skills Needed
Clear Communications, It, Lyft
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Copy of Social Media Community Manager - German at Social Element
Frankfurt am Main, , Germany - Full Time
Skills Needed
Addition, Android, Linkedin, Instagram, Teams, It, Scheduling Tools, Productivity, Chromebook, Social Media, Twitter, Pinterest, Linux, Community Management
Qualification
Graduate
STAFF SERVICES MANAGER I at Department of Transportation
Sacramento County, California, USA - Full Time
Skills Needed
Resume, Military, Childbirth, Color, It
Specialization
Candidates that meet the minimum qualifications based on possession of education, license, or certificate must include a copy of your degree/transcripts, license, or certificate, along with your state application (std.
Qualification
Trade Certificate
Management and Program Analyst (Airports Program Specialist) at US Federal Aviation Administration
Fort Worth, Texas, USA - Full Time
Skills Needed
Email, Discharge, It, Filing, Typing, Accreditation, Veterans Affairs, Training, Travel, Procurement, Crafts, Consideration
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Compensation Programs & Analytics Manager at Hasbro Inc
Pawtucket, RI 02861, USA - Full Time
Skills Needed
Data Modeling, Finance, Big Data Analytics, Decision Making, Teams, Materials, Power Bi, Programming Languages, Compensation Strategies, R, Dashboards, Python, It, Data Models
Qualification
Graduate
Assistant Venue Manager at TGI Fridays
Doncaster VIC 3108, , Australia - Full Time
Skills Needed
It, Cocktails, Addition
Qualification
Graduate
Desktop Services Specialist II at East West Bank
El Monte, California, USA - Full Time
Skills Needed
Mandarin, It, Cantonese
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Facility Outpatient Coder Team Lead at Parkridge Medical Center
Chattanooga, TN 37404, USA - Full Time
Skills Needed
Coding Practices, Work Processes, Revenue Cycle Management, Customer Service, Payroll, Data Integrity, Insurance Verification, Health Information Management, It, Scheduling, Rhia, External Clients, Ccs, Training, Color, Cars, Quality Reviews, Coding Experience
Specialization
Him/hit strongly preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Strategic Sourcing Manager, Marketing at Okta
Bellevue, Washington, USA - Full Time
Skills Needed
Health, Sap, Cpim, Supply Management, Ebitda, Cscp, Pto, Supplier Management, Oracle, Interpersonal Skills, It, Operational Efficiency, Addition, Optimization Techniques, Ariba, Perspectives, App, Executive Leadership, Automation, Cpsm, Reflection, Authentication
Specialization
Management or a related field
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Cyber Security Specialist at Minnesota Historical Society
Saint Paul, MN 55102, USA - Full Time
Skills Needed
Wireshark, Diverse Groups, Confidentiality, Nessus, It, Synology, Customer Service Skills, Dell, Security Management, Scripting, Google Cloud Platform, Firewalls, Cisco Switches, Cyber Security, Voip, Information Technology, Vmware, Sensitive Information
Specialization
An information technology network or cyber security position
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Tech Strategy Consultant- Emiratization & UAE Talent Development | Strategy at Accenture
Dubai, , United Arab Emirates - Full Time
Skills Needed
It, Cloud, Technology Advisory, Realization, Demonstration, Enterprise Architecture, Analytics, English, Business Opportunities, Business Knowledge
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Cleaning Supervisor THE PEEL at Bidvestnoonan
Bracknell RG12, England, United Kingdom - Full Time
Skills Needed
It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
IT Executive (Hilton Singapore Orchard) at OUE Limited
Singapore, , Singapore - Full Time
Skills Needed
Interpersonal Skills, It
Specialization
University degree majoring in it with relevant certificate(s).
Qualification
Trade Certificate
Financial Accountant at De Beers Group of Companies
Singapore, , Singapore - Full Time
Skills Needed
Ariba, Trading, Microsoft Excel, Sap, It, Hfm, Business Requirements, Lean Six Sigma, Blackline, Internal Controls
Specialization
Accountancy
Qualification
Graduate
Parts Delivery Driver at Kenworth Ontario
Peterborough, ON, Canada - Full Time
Skills Needed
It, Safety Regulations
Qualification
Graduate
Restorative registered dental hygienist at Milestone Dentistry
Mississauga, ON, Canada - Full Time
Skills Needed
Restorative Dentistry, Management Skills, It, Interpersonal Skills
Specialization
Certification in restorative dentistry or the ability to obtain it.
Qualification
Graduate
Kitchen Production Manager at New City Microcreamery
Shirley, MA 01464, USA - Full Time
Skills Needed
Ice Cream, Creativity, It, Man
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Bar Crew at YY Circle Perth
Perth WA 6000, , Australia - Full Time
Skills Needed
It, Gears
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Social Work Clinician, Mental Health Eating Disorders at PHSA
Vancouver, BC V6H 1G9, Canada - Full Time
Skills Needed
Mental Health, Groups, Completion, Motivational Enhancement Therapy, Writing, Training, Computer Literacy, Narrative Therapy, Family Therapy, It, Group Therapy, Clinical Skills, Teams, Professional Development, Legal Issues, Children, Leadership, Presentations
Specialization
Post-masters certificate from a recognized family therapy training program.
Qualification
Trade Certificate