SUMMARY

The Health Technician (Telehealth Clinical) -Advanced provides high level support , training and advanced management of telehealth operations. To include developing and delivering virtual and digital technologies which help Veterans communicate with their health care teams. This position will coordinate, track and manage Veterans health care from various institutional, non-institutional settings, affiliated organizations as well as directly to Veterans in their home.

BASIC REQUIREMENTS:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English.
• Education and/or Experience:
• Experience. . One year of experience in a health care field that demonstrates the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR,
• Education. . Four academic years above high school leading to a bachelor’s degree with courses related to the occupation. OR
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
• (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate’s degree in a health care related field; or
• (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces

EDUCATION

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. YOUR APPLICATION, RESUME, C.V., AND/OR SUPPORTING DOCUMENTATION WILL BE VERIFIED. PLEASE FOLLOW ALL INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT CONSIDERATION FOR EMPLOYMENT.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

DUTIES

Total Rewards of a Allied Health Professional
The Health Technician (Telehealth Clinical) - Advanced, T38 Hybrid, GS-0640-07 provides high-level support and management of telehealth operations at clinical care sites, potentially requiring travel. Responsibilities include delivering telehealth competency-based training, supporting clinical telehealth encounters, and managing real-time telehealth events. The incumbent coordinates, installs, maintains telehealth technologies, and evaluates telehealth operations for performance improvement. They also provide technical support, schedule telehealth appointments, and handle various program support duties. Acting independently, the position involves preparing medical equipment, serving as a telepresenter, managing clinical data for telehealth applications, and ensuring patient privacy and equipment maintenance. Additionally, the Health Technician participates in performance improvement activities, provides patient education, and addresses technical and administrative issues related to telehealth services, requiring minimal supervision and occasionally guiding less experienced staff and other duties as assigned.

Major duties include, but are not limited to the following:

• Deliver established telehealth competency based training for Clinicians and telehealth staff members.
• Supports Clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice and functioning as an imager.
• Support clinical data for telehealth store and forward applications.
• Manage real time clinical telehealth events, providing established patient education and providing technical and administrative support of telehealth operations.
• Schedule simple and complex intra-facility and inter-facility telehealth appointments.
• Install, configure, maintain and troubleshoot technology and perform a variety of program support duties as assigned.
• Travel to cross cover sister sites within Nor Cal.
• Other duties as assigned.

Work Schedule: M - 8- 4:30 Full-Time , Permanent
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: NOT available
Virtual: This is NOT a virtual position.
Functional Statement #: 03924F

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcrip

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/03/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12787126.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package