ABOUT US:

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What’s little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.

ABOUT YOU:

Ideally you will have experience in an inbound call centre environment but we are happy to talk to individuals who are outcome focused. If you can demonstrate you are a proven customer-centric and solution-focused individual that’s also a bonus. This role is not a hard sell, the key is to have empathy and respect for our broad client base.

What you must have:

• Experience in a high volume inbound calls role
• The ability to apply excellent listening, communication, and negotiation skills throughout your interactions
• Driven by outcomes
• Enjoy working independently and driven by results
• Ability to prioritise effectively and work under pressure
• Be passionate, enthusiastic, and positive with a highly professional attitude

You may not fit the requirements 100% but that’s ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you’re in the right place!
Vide

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. This is a rare opportunity to join our high performing Sales team as a National Sales Consultant, working in a hybrid role from home and in your closest capital city office, where success will come easy as you capitalize on communicating our quality services and products.
You will be part of a long-standing, highly experienced team that has proven their success year after year. Reporting directly to the National Sales Team Leader, who is all about supporting you to make your mark and reap the rewards. As this role is responsible for responding to all relevant inbound enquiries, your ability to build rapport with clients is essential as you will be helping them to navigate the logistics and stress of relocating.

Some of what you will be doing:

• Maintain exemplary customer service throughout
• Promote full suite of services to ensure our clients’ needs are met
• Assist with any service issues ensuring effective and timely solutions
• Promote customer feedback as we strive to always improve
• Formulating pricing and proposals that best suit the client