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Duty Manager at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Melbourne, Victoria, Australia - Full Time
Skills Needed
Guest Relations, Property Operations, Hospitality Management, Conflict Resolution, Customer Service, Staffing Management, Financial Reporting, Loss Prevention, Employee Training, Emergency Planning, Performance Monitoring, Quality Assurance
Specialization
Requires a high school diploma with 4 years of relevant experience, or a 2-year degree in Hospitality or Business with 2 years of experience. Candidates must have a background in guest services, front desk, or housekeeping.
Experience Required
Minimum 2 year(s)
Cafe Manager at Skilled Jobs Australia
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Case Manager at TTEC
Sydney, New South Wales, Australia - Full Time
Skills Needed
Case Management, Customer Support, Objection Handling, Omni Channel Communication, Problem Solving, Organizational Skills, Attention To Detail, Research, Conflict Resolution, Stakeholder Coordination
Specialization
Proven experience in case management and customer support, specifically handling objections and high-end clientele. Requires strong communication skills across voice, email, and social media, along with a passion for the automotive industry.
Experience Required
Minimum 2 year(s)
Duty Manager at Brewdog
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Chef Manager at Baptist Care
Sydney, New South Wales, Australia - Full Time
Skills Needed
Commercial Cookery, Large Group Catering, Food Safety, Haccp Principles, Team Leadership, Nutritional Cooking, Communication Skills, Customer Focus, Kitchen Operations Management, Cook Chill Catering
Specialization
Requires a qualification in commercial cookery and experience cooking for large groups with strong knowledge of HACCP principles. Candidates must demonstrate leadership confidence and a customer-focused approach to food service.
Experience Required
Minimum 2 year(s)
Case Manager at The Salvation Army
Redcliffe, Queensland, Australia - Full Time
Skills Needed
Case Management, Client Assessment, Triage, Crisis Intervention, Trauma Informed Care, Strengths Based Approach, Person Centred Care, Service Coordination, Record Keeping, Advocacy, Risk Assessment, Stakeholder Collaboration
Specialization
Requires a tertiary qualification in Community Services, Social Work, or a related discipline, with a degree preferred. Candidates must have demonstrated experience in social services, a valid Working with Children Check, and a current Driver's Licence.
Experience Required
Minimum 2 year(s)
Case Manager at QBE Insurance Group
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional Collaboration, Managing Performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Specialization
Requires previous experience in workers' compensation claims management with exposure to complex or tail portfolios. Must possess a strong understanding of statutory claims processes and legislation alongside excellent stakeholder engagement skills.
Experience Required
Minimum 2 year(s)
cafe Manager at Amana Hospitality
Melbourne, Queensland, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Jora
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Indeed
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Johnston Press Ltd.
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Indeed Australia
Melbourne, Queensland, Australia - Full Time
Skills Needed
N/A
FP&A Manager at ThompsonCook 
Perth, Western Australia, Australia - Full Time
Skills Needed
N/A
Site Manager at RecruitmentRevolution.com
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Turquoise Resturant
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Area Manager at PTC TRAVEL
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at The Salt House Kitchen
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Duty Manager at The Clarendon Hotel
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Travel + Leisure Co
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Jora
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Duty Manager at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Melbourne, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Property Operations, Hospitality Management, Conflict Resolution, Customer Service, Staffing Management, Financial Reporting, Loss Prevention, Employee Training, Emergency Planning, Performance Monitoring, Quality Assurance

Industry

Hospitality

Description
JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.   CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.   CORE WORK ACTIVITIES   Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.   Managing the Guest Experience • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Empowers employees to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures employees understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system.   Assisting Human Resources Activities • Participates as needed in the investigation of employee and guest accidents. • Observes service behaviors of employees and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures employees are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

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Responsibilities
Oversees all property operations as the Manager on Duty to ensure high levels of hospitality and guest satisfaction. Manages guest relations, resolves service issues, and coordinates with various departments to maintain operational standards.
Duty Manager at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Melbourne, Victoria, Australia - Full Time
Skills Needed
Guest Relations, Property Operations, Hospitality Management, Conflict Resolution, Customer Service, Staffing Management, Financial Reporting, Loss Prevention, Employee Training, Emergency Planning, Performance Monitoring, Quality Assurance
Specialization
Requires a high school diploma with 4 years of relevant experience, or a 2-year degree in Hospitality or Business with 2 years of experience. Candidates must have a background in guest services, front desk, or housekeeping.
Experience Required
Minimum 2 year(s)
Cafe Manager at Skilled Jobs Australia
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Case Manager at TTEC
Sydney, New South Wales, Australia - Full Time
Skills Needed
Case Management, Customer Support, Objection Handling, Omni Channel Communication, Problem Solving, Organizational Skills, Attention To Detail, Research, Conflict Resolution, Stakeholder Coordination
Specialization
Proven experience in case management and customer support, specifically handling objections and high-end clientele. Requires strong communication skills across voice, email, and social media, along with a passion for the automotive industry.
Experience Required
Minimum 2 year(s)
Duty Manager at Brewdog
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Chef Manager at Baptist Care
Sydney, New South Wales, Australia - Full Time
Skills Needed
Commercial Cookery, Large Group Catering, Food Safety, Haccp Principles, Team Leadership, Nutritional Cooking, Communication Skills, Customer Focus, Kitchen Operations Management, Cook Chill Catering
Specialization
Requires a qualification in commercial cookery and experience cooking for large groups with strong knowledge of HACCP principles. Candidates must demonstrate leadership confidence and a customer-focused approach to food service.
Experience Required
Minimum 2 year(s)
Case Manager at The Salvation Army
Redcliffe, Queensland, Australia - Full Time
Skills Needed
Case Management, Client Assessment, Triage, Crisis Intervention, Trauma Informed Care, Strengths Based Approach, Person Centred Care, Service Coordination, Record Keeping, Advocacy, Risk Assessment, Stakeholder Collaboration
Specialization
Requires a tertiary qualification in Community Services, Social Work, or a related discipline, with a degree preferred. Candidates must have demonstrated experience in social services, a valid Working with Children Check, and a current Driver's Licence.
Experience Required
Minimum 2 year(s)
Case Manager at QBE Insurance Group
Newcastle, New South Wales, Australia - Full Time
Skills Needed
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional Collaboration, Managing Performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Specialization
Requires previous experience in workers' compensation claims management with exposure to complex or tail portfolios. Must possess a strong understanding of statutory claims processes and legislation alongside excellent stakeholder engagement skills.
Experience Required
Minimum 2 year(s)
cafe Manager at Amana Hospitality
Melbourne, Queensland, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Jora
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Indeed
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Johnston Press Ltd.
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Indeed Australia
Melbourne, Queensland, Australia - Full Time
Skills Needed
N/A
FP&A Manager at ThompsonCook 
Perth, Western Australia, Australia - Full Time
Skills Needed
N/A
Site Manager at RecruitmentRevolution.com
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Turquoise Resturant
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Area Manager at PTC TRAVEL
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at The Salt House Kitchen
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Duty Manager at The Clarendon Hotel
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Duty Manager at Travel + Leisure Co
Melbourne, New South Wales, Australia - Full Time
Skills Needed
N/A
Cafe Manager at Jora
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
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