WHO WE ARE

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA’s mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

REQUIRED KNOWLEDGE AND SKILLS

• Proven ability to influence at all levels of the organization, including executive leadership.
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Problem solving and root-cause identification skills
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle

JOB REQUIREMENTS

• Bachelor’s degree in business, Organizational Development, Human Resources, or related field (master’s preferred).
• 5+ years of experience in change management, organizational development, or transformation roles.
• Experience with and strong knowledge of change management methodologies and tools (e.g., Prosci ADKAR, Kotter’s Eight Steps, or similar).
• Change management certification or designation desired
• Experience with enterprise-level initiatives such as ERP implementations, digital transformation, or restructuring preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

JOB PURPOSE

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success.
The Senior Change Manager will lead the organizational change management (OCM) workstream for the company’s enterprise-wide ERP and process reengineering initiatives. This role is responsible for ensuring stakeholders are aligned, employees are prepared, and the organization achieves successful adoption of new systems and processes. The Change Manager will design and execute change management strategies, drive communication and training efforts, and partner with executives, functional leaders, and project teams to minimize resistance and maximize engagement. The change manager’s goal is to drive faster adoption, higher utilization and proficiency of systems and process changes, that impact employees who must use the changes in their daily work.

RESPONSIBILITIES

• Stakeholder Assessment & Engagement
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• Identify key stakeholders and analyze impact of the change.

• Build and execute stakeholder engagement plans.
• Change Impact Analysis
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• Assess how processes, roles, and responsibilities will shift under the new system.

• Document and communicate business impacts to affected groups.
• Communications Strategy & Execution
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• Develop communication plans (executive updates, newsletters, town halls, FAQs).

• Tailor messaging for different stakeholder groups.
• Training & Enablement
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• Develop role-based training curriculum and learning materials.

• Deliver training sessions (classroom, eLearning, train-the-trainer).
• Provide job aids, quick reference guides, and on-demand resources.
• Change Network Development
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• Build and manage a network of “change champions” across functions.

• Empower champions to provide feedback and reinforce adoption locally.
• Resistance Management
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• Identify resistance points and address them proactively.

• Coach leaders on how to support their teams through the transition.
• Readiness & Adoption Tracking
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• Conduct change readiness surveys and focus groups.

• Track adoption metrics (system usage, process compliance, user feedback).
• Sustainment & Continuous Improvement
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• Establish reinforcement mechanisms post go-live (help desk, refresher training).

• Ensure feedback loops to refine processes and stabilize adoption.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects