Requirements

What You'll Do

• Build trusted relationships with participants, families, carers, support coordinators, schools, hospitals, allied health professionals, community organisations, and government agencies.
• Generate and convert referral opportunities to achieve participant growth, accommodation occupancy, and revenue targets.
• Promote Incluso's disability services, accommodation options, and community programs through networking, events, presentations, and strategic partnerships.
• Support prospective participants through enquiry, intake, assessment, and onboarding, ensuring a responsive and positive customer experience.
• Identify new business development opportunities through market research, stakeholder engagement, and community networking.
• Represent Incluso at expos, forums, interagency meetings, and industry events to strengthen our reputation and community presence.
• Collaborate with operational teams to ensure seamless participant transitions into services and ongoing communication throughout the onboarding process.
• Monitor referral activity, maintain accurate records, prepare performance reports, and contribute to continuous improvement initiatives.
• Champion Incluso's values while ensuring compliance with NDIS requirements, organisational policies, and quality standards.

What You'll Bring

• Experience in customer engagement, business development, stakeholder management, or community engagement, ideally within the disability, health, community, or human services sector.
• Strong knowledge of the NDIS, disability services, and participant pathways, with an understanding of market-driven service environments.
• Exceptional relationship-building and communication skills, with the ability to engage confidently with a diverse range of stakeholders.
• A proactive and commercially minded approach, with experience generating referrals, building partnerships, and achieving growth targets.
• Strong organisational skills, with the ability to manage competing priorities, maintain accurate documentation, and deliver results.
• A customer-first mindset, with a genuine passion for improving participant experiences and outcomes.
• Confidence working independently while collaborating effectively across multidisciplinary teams.
• High levels of initiative, professionalism, integrity, and accountability, with a commitment to Incluso's values and person-centred approach.

Benefits

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
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