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Guest Services Supervisor at Accor
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Customer Service, Leadership, Team Management, Front Office Operations, Problem Solving, Communication, Multitasking, Time Management, Cash Handling, Guest Relations, Training, Feedback Analysis, Flexibility, Hospitality, Upselling, Room Management
Specialization
Candidates should have at least 2 years of experience in a luxury hotel setting and a minimum of an 'O' level qualification, with a preference for a Diploma or Degree in Hospitality. Strong leadership abilities and proficiency in property management systems are essential.
Experience Required
Minimum 2 year(s)
Business Services Manager at Magpie Recruitment
London TW9 2NA, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Ramp Services Team Leader at Menzies Aviation
Queenstown, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Guest Services Supervisor at Gunwharf Quays
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Customer Service, Service Delivery
Qualification
Graduate
Employment Services Roles at MedHealth
Moss Vale, New South Wales, Australia - Full Time
Skills Needed
Compassion, Tenacity, Creative Problem Solving, Collaboration, Customer Service, Relationship Building, Motivation, Empowerment, Compliance, Documentation, Kpi Achievement, Client Support, Job Readiness, Sustainable Employment, Integrity, Determination, Thriving Together
Specialization
Candidates should have experience in customer service or client-facing roles and ideally have worked with individuals overcoming challenges. A current driver's license is required, and no prior employment service experience is necessary.
Director of Food Services at Masonic Village at Elizabethtown
Elizabethtown, PA 17022, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Nutrition food service administration or hospitality
Qualification
Graduate
Member Services Assistant at Defined Fitness Inc
Albuquerque, New Mexico, United States - Full Time
Skills Needed
Customer Service, Data Entry, Communication, Organization, Microsoft Office, Recordkeeping, Problem Solving, Confidentiality
Specialization
Candidates should have customer service or clerical experience and strong attention to detail. A high school diploma or equivalent is required, along with proficiency in Microsoft Office.
Home Services Coordinator at RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES
Naperville, Illinois, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Problem Solving, Organization, Independence, Detail Oriented, Transportation Management
Specialization
A high school diploma or equivalent is required, with some college coursework in Human Services preferred. Candidates should have 1-2 years of experience in direct support or a related field.
Head of Language Services at LA28
Los Angeles, California, United States - Full Time
Skills Needed
Language Services Management, Interpretation, Multilingual Communication, Project Management, Organizational Skills, Team Leadership, Budget Management, Contract Management, Procurement Processes, Training, Accessibility, Inclusivity, Sustainability, Communication Skills, Stakeholder Management, Emerging Language Technologies
Specialization
Candidates should have 8+ years of experience in language services management, preferably in large-scale international events. Strong project management skills and familiarity with language technologies are also required.
Experience Required
Minimum 10 year(s)
Manager, Partner Services at Forbes Travel Guide
, , - Full Time
Skills Needed
Attention To Detail, Communication Skills, Multitasking And Prioritization, Crm Expertise, Technical Proficiency, Professionalism, Organizational Skills, Adaptability, Contract Management, Industry Experience, Confidentiality
Specialization
Candidates should have strong attention to detail, communication skills, and the ability to manage multiple tasks effectively. Proficiency in Salesforce and a strong understanding of contract processes are also important.
Experience Required
Minimum 2 year(s)
Airfield Services Manager at ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP
Heraklion, Region of Crete, Greece - Full Time
Skills Needed
Airport Management, Aviation Operations, Leadership, Project Management, Risk Assessment, Safety Management, Stakeholder Management, Data Analysis, Regulatory Compliance, Operational Efficiency, Emergency Planning, Training Development, Environmental Management, Technological Solutions, Team Management, Communication
Specialization
Candidates must have a valid RTF and AVOP License, along with a minimum of 10 years of experience in airport management or aviation operations. Strong leadership, project management skills, and a deep understanding of regulatory requirements are essential.
Experience Required
Minimum 10 year(s)
Member Services Attendant at Rideau View Golf Club
Ottawa, ON, Canada - Full Time
Skills Needed
Flexible Schedule
Qualification
Graduate
Custodial Services Worker at Aramark
Edmonton, AB T6G 2H6, Canada - Full Time
Skills Needed
Hazardous Chemicals, Uniforms
Qualification
Graduate
MGR GLOBAL TRADE SERVICES at Tyco Electronics Raychem GmbH
Xuhui District, Shanghai, China - Full Time
Skills Needed
Trade Compliance, Import/Export Regulations, Customs Laws, Analytical Skills, Problem Solving, Communication Skills, Supply Chain Optimization, Bonded Manufacturing, Customs Audits, Regulatory Compliance, Project Management, Stakeholder Engagement, Training Development, Risk Management, International Business, Valuation
Specialization
Candidates should have strong knowledge of China import/export and customs laws, along with at least 8 years of experience in global trade compliance. A bachelor's degree in a related field is required.
Experience Required
Minimum 10 year(s)
Building Services Manager at SourcingSquare UK CPA
Speke, , United Kingdom - Full Time
Skills Needed
Chartered Engineer, Power Bi, Building Services, Amtech, Revit Mep, Autocad
Specialization
Design
Qualification
Post Graduation/Masters
Field Services Supervisor at idcAutomatic
Coon Rapids, Minnesota, United States - Full Time
Skills Needed
Scheduling, Resource Allocation, Customer Service, Preventive Maintenance, Safety Compliance, Communication, Time Management, Problem Solving, Continuous Improvement, Leadership, Teamwork, Budget Management, Technical Proficiency, Decision Making, Mathematical Calculations, Data Interpretation
Specialization
A high school diploma or GED is required, along with 1-2 years of construction trade or supervisory experience. Proficiency in Microsoft Office and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Field Services Mgr (RFSM) at Telsource Corporation
Strongsville, Ohio, United States - Full Time
Skills Needed
Operational Management, Team Leadership, Customer Service, Performance Management, Budgeting, Human Leadership Skills, Communication Skills, Risk Management, Technical Services, Employee Development, Strategic Thinking, Problem Solving, Customer Liaison, Compliance, Logistics Management, Field Service Management
Specialization
Candidates must have a bachelor's degree or equivalent experience, along with at least 6 years of management experience in a logistics or customer field service environment. Strong leadership, communication skills, and the ability to balance customer expectations with employee morale are essential.
Experience Required
Minimum 5 year(s)
Director, Shared Services at ZSCALER INC
, , United States - Full Time
Skills Needed
Strategic Planning, Project Management, Stakeholder Management, Organizational Tools, Data Informed Decision Making, Cross Functional Management, Enablement Dashboards, Task Tracking Platforms, Learning Design Tools, Microsite Development, Agile, Lean Six Sigma, Coaching Certification, Pmp, Collaboration Tools, Content Development
Specialization
Candidates should have 7-10 years of experience in a sales or revenue enablement role, with at least 3-5 years in a leadership position. Strong strategic planning skills and expertise in decision-making frameworks are essential.
Experience Required
Minimum 5 year(s)
HR Services Administrator at Lidl
Belvedere DA17 6LJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Guest Services Supervisor at Stonebridge Hospitality Management
Seattle, Washington, United States - Full Time
Skills Needed
Guest Reception, Reservations, Telephone Services, Training, Coaching, Problem Resolution, Customer Service, Software Knowledge, Payment Handling, Room Rates Knowledge, Special Requests Handling, Team Supervision, Communication, Initiative, Accountability
Specialization
A bachelor's degree or 1-2 years of related experience is required. Candidates must have flexibility to work nights and weekends and be fluent in English.
Guest Services Supervisor at Accor
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time


Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Leadership, Team Management, Front Office Operations, Problem Solving, Communication, Multitasking, Time Management, Cash Handling, Guest Relations, Training, Feedback Analysis, Flexibility, Hospitality, Upselling, Room Management

Industry

Hospitality

Description
Company Description At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move. Job Description We are seeking an enthusiastic and customer-focused Guest Services Supervisor to join our team in Kuala Lumpur, Malaysia. As a key member of our front-of-house operations, you will lead and inspire our Guest Services team to deliver exceptional experiences throughout our guests' journey. Supervise and mentor the Front Desk team, ensuring the highest standards of hospitality and service are maintained Oversee daily operations, including check-ins, check-outs, and guest inquiries Maximize upsell and cross-sell opportunities, recommending room upgrades, additional services, and amenities Manage guest folios and handle cash and credit card transactions accurately Coordinate effectively with other departments to fulfill guest requests and resolve issues promptly Maintain guest recognition programs and handle guest complaints with empathy and professionalism Ensure smooth VIP management and efficient room blocking Supervise luggage assistance and provide detailed information about room features and amenities Maintain a clean, safe, and welcoming environment in the hotel's public areas Conduct regular training sessions to enhance team performance and guest satisfaction Monitor and analyze guest feedback to identify areas for improvement Qualifications Minimum of an 'O' level qualification; Diploma or Degree in Hospitality or related field preferred At least 2 years of experience in a luxury hotel setting Excellent written and verbal communication skills in English; proficiency in a second language is a plus Strong leadership abilities and team management skills In-depth knowledge of front office operations and guest services procedures Proficiency in Opera (PMS) or similar property management systems Experience in staff rostering, room assignment, and inventory management Exceptional problem-solving skills and ability to make quick, informed decisions Strong customer service orientation with a passion for exceeding guest expectations Excellent multitasking abilities and efficient time management skills Flexibility to work different shifts, including weekends and holidays Ability to thrive in a fast-paced, dynamic environment Demonstrated commitment to professional development and continuous learning Additional Information Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®.

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Responsibilities
Supervise and mentor the Front Desk team to ensure high standards of hospitality and service. Oversee daily operations, manage guest inquiries, and coordinate with other departments to fulfill guest requests.
Guest Services Supervisor at Accor
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Customer Service, Leadership, Team Management, Front Office Operations, Problem Solving, Communication, Multitasking, Time Management, Cash Handling, Guest Relations, Training, Feedback Analysis, Flexibility, Hospitality, Upselling, Room Management
Specialization
Candidates should have at least 2 years of experience in a luxury hotel setting and a minimum of an 'O' level qualification, with a preference for a Diploma or Degree in Hospitality. Strong leadership abilities and proficiency in property management systems are essential.
Experience Required
Minimum 2 year(s)
Business Services Manager at Magpie Recruitment
London TW9 2NA, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Ramp Services Team Leader at Menzies Aviation
Queenstown, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Guest Services Supervisor at Gunwharf Quays
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Customer Service, Service Delivery
Qualification
Graduate
Employment Services Roles at MedHealth
Moss Vale, New South Wales, Australia - Full Time
Skills Needed
Compassion, Tenacity, Creative Problem Solving, Collaboration, Customer Service, Relationship Building, Motivation, Empowerment, Compliance, Documentation, Kpi Achievement, Client Support, Job Readiness, Sustainable Employment, Integrity, Determination, Thriving Together
Specialization
Candidates should have experience in customer service or client-facing roles and ideally have worked with individuals overcoming challenges. A current driver's license is required, and no prior employment service experience is necessary.
Director of Food Services at Masonic Village at Elizabethtown
Elizabethtown, PA 17022, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Nutrition food service administration or hospitality
Qualification
Graduate
Member Services Assistant at Defined Fitness Inc
Albuquerque, New Mexico, United States - Full Time
Skills Needed
Customer Service, Data Entry, Communication, Organization, Microsoft Office, Recordkeeping, Problem Solving, Confidentiality
Specialization
Candidates should have customer service or clerical experience and strong attention to detail. A high school diploma or equivalent is required, along with proficiency in Microsoft Office.
Home Services Coordinator at RAY GRAHAM ASSOCIATION FOR PEOPLE WITH DISABILITIES
Naperville, Illinois, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Problem Solving, Organization, Independence, Detail Oriented, Transportation Management
Specialization
A high school diploma or equivalent is required, with some college coursework in Human Services preferred. Candidates should have 1-2 years of experience in direct support or a related field.
Head of Language Services at LA28
Los Angeles, California, United States - Full Time
Skills Needed
Language Services Management, Interpretation, Multilingual Communication, Project Management, Organizational Skills, Team Leadership, Budget Management, Contract Management, Procurement Processes, Training, Accessibility, Inclusivity, Sustainability, Communication Skills, Stakeholder Management, Emerging Language Technologies
Specialization
Candidates should have 8+ years of experience in language services management, preferably in large-scale international events. Strong project management skills and familiarity with language technologies are also required.
Experience Required
Minimum 10 year(s)
Manager, Partner Services at Forbes Travel Guide
, , - Full Time
Skills Needed
Attention To Detail, Communication Skills, Multitasking And Prioritization, Crm Expertise, Technical Proficiency, Professionalism, Organizational Skills, Adaptability, Contract Management, Industry Experience, Confidentiality
Specialization
Candidates should have strong attention to detail, communication skills, and the ability to manage multiple tasks effectively. Proficiency in Salesforce and a strong understanding of contract processes are also important.
Experience Required
Minimum 2 year(s)
Airfield Services Manager at ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP
Heraklion, Region of Crete, Greece - Full Time
Skills Needed
Airport Management, Aviation Operations, Leadership, Project Management, Risk Assessment, Safety Management, Stakeholder Management, Data Analysis, Regulatory Compliance, Operational Efficiency, Emergency Planning, Training Development, Environmental Management, Technological Solutions, Team Management, Communication
Specialization
Candidates must have a valid RTF and AVOP License, along with a minimum of 10 years of experience in airport management or aviation operations. Strong leadership, project management skills, and a deep understanding of regulatory requirements are essential.
Experience Required
Minimum 10 year(s)
Member Services Attendant at Rideau View Golf Club
Ottawa, ON, Canada - Full Time
Skills Needed
Flexible Schedule
Qualification
Graduate
Custodial Services Worker at Aramark
Edmonton, AB T6G 2H6, Canada - Full Time
Skills Needed
Hazardous Chemicals, Uniforms
Qualification
Graduate
MGR GLOBAL TRADE SERVICES at Tyco Electronics Raychem GmbH
Xuhui District, Shanghai, China - Full Time
Skills Needed
Trade Compliance, Import/Export Regulations, Customs Laws, Analytical Skills, Problem Solving, Communication Skills, Supply Chain Optimization, Bonded Manufacturing, Customs Audits, Regulatory Compliance, Project Management, Stakeholder Engagement, Training Development, Risk Management, International Business, Valuation
Specialization
Candidates should have strong knowledge of China import/export and customs laws, along with at least 8 years of experience in global trade compliance. A bachelor's degree in a related field is required.
Experience Required
Minimum 10 year(s)
Building Services Manager at SourcingSquare UK CPA
Speke, , United Kingdom - Full Time
Skills Needed
Chartered Engineer, Power Bi, Building Services, Amtech, Revit Mep, Autocad
Specialization
Design
Qualification
Post Graduation/Masters
Field Services Supervisor at idcAutomatic
Coon Rapids, Minnesota, United States - Full Time
Skills Needed
Scheduling, Resource Allocation, Customer Service, Preventive Maintenance, Safety Compliance, Communication, Time Management, Problem Solving, Continuous Improvement, Leadership, Teamwork, Budget Management, Technical Proficiency, Decision Making, Mathematical Calculations, Data Interpretation
Specialization
A high school diploma or GED is required, along with 1-2 years of construction trade or supervisory experience. Proficiency in Microsoft Office and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Field Services Mgr (RFSM) at Telsource Corporation
Strongsville, Ohio, United States - Full Time
Skills Needed
Operational Management, Team Leadership, Customer Service, Performance Management, Budgeting, Human Leadership Skills, Communication Skills, Risk Management, Technical Services, Employee Development, Strategic Thinking, Problem Solving, Customer Liaison, Compliance, Logistics Management, Field Service Management
Specialization
Candidates must have a bachelor's degree or equivalent experience, along with at least 6 years of management experience in a logistics or customer field service environment. Strong leadership, communication skills, and the ability to balance customer expectations with employee morale are essential.
Experience Required
Minimum 5 year(s)
Director, Shared Services at ZSCALER INC
, , United States - Full Time
Skills Needed
Strategic Planning, Project Management, Stakeholder Management, Organizational Tools, Data Informed Decision Making, Cross Functional Management, Enablement Dashboards, Task Tracking Platforms, Learning Design Tools, Microsite Development, Agile, Lean Six Sigma, Coaching Certification, Pmp, Collaboration Tools, Content Development
Specialization
Candidates should have 7-10 years of experience in a sales or revenue enablement role, with at least 3-5 years in a leadership position. Strong strategic planning skills and expertise in decision-making frameworks are essential.
Experience Required
Minimum 5 year(s)
HR Services Administrator at Lidl
Belvedere DA17 6LJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Guest Services Supervisor at Stonebridge Hospitality Management
Seattle, Washington, United States - Full Time
Skills Needed
Guest Reception, Reservations, Telephone Services, Training, Coaching, Problem Resolution, Customer Service, Software Knowledge, Payment Handling, Room Rates Knowledge, Special Requests Handling, Team Supervision, Communication, Initiative, Accountability
Specialization
A bachelor's degree or 1-2 years of related experience is required. Candidates must have flexibility to work nights and weekends and be fluent in English.
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