OWN THE RELATIONSHIP. DRIVE THE PLAN. DELIVER THE VALUE.

We’re hiring a Key Account Manager to lead the commercial relationship with several of our most strategically significant customers.
Reporting to the Commercial Business Manager, [TOoGM1] this role is central to our expansion strategy and not a transactional sales position. It is a commercial leadership role with full accountability for revenue delivery, service alignment, issue resolution, and long-term customer value. We are looking for a commercially fluent operator who builds trust through credibility, thinks systemically, and follows through consistently. As we grow, we are also looking for individuals who bring a systems mindset and can build on our existing account management foundations to help evolve them toward best-in-class performance.

WHY IT MATTERS

Our best accounts don’t want to be managed — they want to be understood. They want responsiveness without chaos. Clarity without overcomplication. They want someone they can trust with their business.
That’s what we’re looking for. Someone who shows up with precision, maturity, and long-view discipline — and builds the kind of customer relationships that last.

ABOUT THE ROLE

You’ll serve as the primary relationship owner for designated key accounts, managing the full customer lifecycle: onboarding, growth, retention, and renewal. You’ll translate commercial commitments into operational plans that support growth target— and ensure they’re followed through.
You’ll also act as the cross-departmental subject matter to ensure alignment on customer needs, forecasts, and promotional strategies. Additionally, you demonstrate composure under pressure, deliver consistently, and assume an entrepreneurial mindset for initiative with your firm understanding of our mission.

YOUR RESPONSIBILITIES

· develop and execute clear account plans aligned with business goals, margin thresholds, and client objectives.
· lead annual business reviews, map growth opportunities, and ensure internal capacity matches external promise.
· build strong, senior-level client relationships — becoming the point of accountability for commercial and service discussions. You’ll lead with transparency and solve problems before they escalate.
· Identify expansion opportunities, manage renewals, and ensure margin integrity. You understand that protecting the business matters just as much as growing it.
· connect daily account operations with production, logistics, finance, and customer service. You’ll resolve issues quickly and communicate clearly — both internally and externally.
· plan, negotiate, and manage promotions with retail partners — leveraging data, shopper insight, and internal coordination to drive measurable results. You’ll track impact and adjust strategy based on performance.
· help build the commercial infrastructure that scales beyond individual relationships — including playbooks, planning templates, and CRM hygiene.