DEPARTMENT SUMMARY

The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction.

POSITION SUMMARY

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

KEY ACCOUNTABILITIES:

• Lead customer engagement sessions, including Customer Satisfaction reviews, and actively contribute to Customer User Group forums.
• Facilitate collaboration with diverse stakeholders, ensuring that varying needs across different geographic locations are understood and addressed.
• Take an active role in mapping the Customer Success Journey to align with organizational goals and ensure stakeholder satisfaction.
• Leads improvement meetings with internal stakeholders and external service providers and monitors their performance.
• Lead the development and maintenance of technical documentation, training materials, and process flows, ensuring clarity and ease of understanding.
• Contribute to the creation of Product release notes, manuals, and supplementary documentation such as support matrices and data dictionaries.
• Actively update the central repository of documentation to maintain accuracy and availability for all stakeholders.
• Lead continuous improvement initiatives by driving process optimization, product innovation, and service efficiencies. Promote a culture of improvement by recognizing and implementing innovative ideas from peers that contribute to cost savings and operational excellence.
• Drive process optimization activities to enhance operational efficiency across the organization.
• Reports on progress, achievements and associated results. This includes executive level reporting, management updates and best practice sharing.
• Adheres to corporate asset management standards, policies and procedures for creating, maintaining and storing application source code and documentation.
• Provide significant contributions to Change Management and Release Management while ensuring adherence to ITIL and Project Management standards, promoting compliance with best practices.
• Maintain up-to-date knowledge of emerging technological trends and client requirements, ensuring alignment with organizational strategic objectives.
• Requires a high degree of proficiency in process mapping and documentation, including workflows; designing easy-to-follow templates that standardize processes and facilitate training.
• Must be skilled in stakeholder engagement and requirements gathering, ensuring that new and refined processes meet the practical needs of various departments.

KNOWLEDGE SKILLS & OTHER ABILITIES:

• Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, release management, change management, functional and technical designs, patches, data fixes, upgrades, test plans and testing.
• Knowledge of and expertise with formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production support.
• Strong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to Products.
• Demonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processes.
• Ability to lead, plan and manage requirements including documentation, analysis, testing and feature acceptance.
• Responsible for developing, implementing, and refining critical processes and documentation to support consistent, efficient, and compliant operations within the organization.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Lead the analysis of business processes and elicitation of requirements for software products.
• Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes.
• Translate conceptual user requirements into functional requirements and communicate to project team members.
• Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood.
• Develop, document, and execute test cases.
• Identify and respond proactively to both business and project issues and escalate appropriately.
• Participate in reviews of plans associated with project execution.
• Conduct training sessions, as required.

Preferred Skills

• Experience implementing or maintaining Health systems.
• Digital project experience.
• Consulting experience.
• Strong knowledge of ITIL, SDLC and Agile frameworks.

EDUCATION AND EXPERIENCE

• Diploma or degree in Business Administration, Computer Science or a suitable combination of education and previous work experience.
• 5+ years of related work experience with business requirements analysis.
• Experience working with digital health care solutions and health information standards.

Please refer the Job description for details