Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
We are excited to offer a 12-month max-term opportunity for a Business Analyst to join our dynamic Consumer team at Vocus. This role will be based in our Melbourne or Sydney office and reports into Product Owner. The Business Analyst plays a critical part in delivering strategic initiatives and driving impactful change across the Vocus Consumer business.
What You’ll Be Doing
As a Business Analyst, you’ll be the key person working between the business needs and technical solutions, which help shape the future of our consumer business offerings.

YOUR DAY-TO-DAY WILL INCLUDE:

• Partnering with stakeholders across Technology and business units to gather, validate, and prioritise requirements.
• Translating complex business challenges into clear, actionable insights and documentation.
• Facilitating workshops, interviews, and walkthroughs to uncover business needs and pain points.
• Collaborating with architects, engineers, and project managers to ensure alignment between business goals and technical solutions.
• Creating and maintaining detailed documentation, including version control of artefacts and analysis outputs.
• Mapping current-state (as-is) and designing future-state (to-be) processes.
• Identifying opportunities for process improvement and ensuring proposed solutions address key areas of enhancement.
• Supporting other duties as directed by the company.
  What you’ll bring to this role

We’re looking for a skilled and driven Business Analyst who brings a mix of strategic thinking, technical know-how, and strong stakeholder engagement. To thrive in this role, you’ll have:

• 5+ years of end-to-end Business Analysis experience in a similar fast paced environment.
• Exceptional stakeholder management and negotiation skills, with the ability to influence and build trust across teams.
• Strong documentation capabilities, including business requirements, process flows, and functional specifications.
• Expertise in user story mapping and persona-driven requirement gathering techniques.
• Solid understanding of BPMN (Business Process Model and Notation) and familiarity with BABOK tools and frameworks.
• Industry experience in Power, Gas, Electricity, or Telecommunications is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging for technical and non-technical audiences.
• Confidence operating at both strategic and operational levels, with a proactive approach to problem-solving.
• Proven ability to manage competing priorities, navigate ambiguity, and contribute to a culture of continuous improvement.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

• 5+ years of end-to-end Business Analysis experience in a similar fast paced environment.
• Exceptional stakeholder management and negotiation skills, with the ability to influence and build trust across teams.
• Strong documentation capabilities, including business requirements, process flows, and functional specifications.
• Expertise in user story mapping and persona-driven requirement gathering techniques.
• Solid understanding of BPMN (Business Process Model and Notation) and familiarity with BABOK tools and frameworks.
• Industry experience in Power, Gas, Electricity, or Telecommunications is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging for technical and non-technical audiences.
• Confidence operating at both strategic and operational levels, with a proactive approach to problem-solving.
• Proven ability to manage competing priorities, navigate ambiguity, and contribute to a culture of continuous improvement