GENERAL SUMMARY

The Business Analyst serves as a link between business requirements and information technology solutions. This position works with business users and Information Systems, helping to determine and implement business solutions that support corporate and departmental goals. This position also serves as a subject matter expert responsible for assisting business users with analyzing business needs, defining detailed requirements, validating solutions, and using business system applications.

SKILLS AND ABILITIES

• Basic knowledge of the various programs used within the company.
• Excellent communication skills both verbal and written.
• Strong analytical and organizational skills; use of logic and problem-solving skills.
• Strong leadership and conflict management skills.
• Skilled with basic business analytical tools and possesses an understanding of applications programming, database, and system design.
• Proven ability to provide high service levels; understands and implements methods to support customer experience expectations and initiatives.
• Possesses strong insurance business knowledge.

EXPERIENCE REQUIREMENTS

• Associates degree or equivalent work experience.
• Two (2) or more years of similar or related work experience.

• Collaborates with business users and programmers to define and document software requirements.
• Conducts analysis of business processes to identify needs and develop effective solutions. Prepares comprehensive business requirements, specifications, and process documentation.
• Accurately develops and implements test plans, coordinates issue resolutions and retesting in collaboration with business stakeholders and technical teams and thoroughly documents all test outcomes.
• Initiates, directs, and monitors projects using project management methodologies.
• Designs basic technical solutions, provides recommendations for improving business processes, and assesses external software solutions.
• Controls the project schedule, scope, and costs and deals with project problems and project change management.
• Evaluates project participants and results, reports progress on the project team and manager(s) and closes projects by getting sign-off.
• Coordinates monthly software releases by managing reports, issues, maintenance requests, schedules, deployments, and compliance with change management.
• Ensures that relevant business departments are engaged or kept informed regarding projects impacting their processes, and delivers ongoing support and training as needed.
• Assists with testing of new software.
• Proactively carries out project support and administrative functions.
• Establishes responsible deadlines and personal work plans and manages time effectively.
• Assists with or develops well-organized presentations.
• Participates in team or business partner meetings.
• Facilitates change and assists others in adjusting to changes.
• Performs other duties as assigned.