We’re looking for a highly motivated individual with fantastic interpersonal skills, to join our professional and collaborative Information Services team.
In this role, you’ll deliver exceptional technical support to our people globally, for all IT systems and associated infrastructure and security. Depending on your level of experience, this role will also include the opportunity to work closely with IT Service Delivery Management to support with the coordination of local projects and initiatives.
In return, we can offer you a forward thinking and exciting place to work in a supportive environment, where you’ll be given the opportunity to grow professionally. If you’d like to be part of our friendly and expanding team, we’d really like to hear from you.

About the role

• Provide first point of contact technical support for all IT related service requests and incidents via telephone, email and in person.
• Act as the local IT representative for the London office, in collaboration with the wider team.
• Work collectively with members of the team globally and other service areas to resolve issues, whilst developing personal knowledge and skills.
• Taking ownership of tickets logged, tracking progress and ensuring that the appropriate communication needs are met for the user.
• Maintain user hardware, inclusive of software updates, deployment and security.
• Deliver, administer and support mobility technologies to employees in remote locations.
• Administer user account creation, amendments and deletion in a wide range of IT systems and applications.
• Create and maintain appropriate procedural documentation for all supported technologies.
• Utilise the ticket logging system to provide up-to-date and detailed information to allow for regular reporting and trend analysis, making sure that on-going issues are reported and investigated further, with support from Senior colleagues.
• Occasionally travel to other offices to deliver support.
• Any other ad hoc duties as required.

About you

• At least 2 years’ experience in a similar role.
• Experience in the use of Windows 11, Microsoft Office 365, Microsoft Azure Administration, Cisco Webex Calling, Microsoft InTune, Citrix and iManage Cloud.
• Commitment to on-going professional studies (Technical/Competency)
• High level of attention to detail and accuracy
• Proven ability to communicate clearly and professionally, both verbally and in writing
• Excellent organisational and planning skills
• Demonstrable discretion and good judgement
• Ability to work independently in a continuously evolving and fast paced environment

About Mourant
We are proud to be a leading offshore law-firm led professional services business, advising many of the world’s leading financial institutions, corporations, public organisations, private equity houses and investment funds, as well as ultra-high net worth individuals and family offices.
We believe in inclusive workplaces where everyone feels seen, heard, valued and respected. We have a strong sense of common purpose, where all our people are clear about our goals and the role they can play in achieving them. We pride ourselves in providing accessible development opportunities to all our people in a team-spirited environment, where everyone feels like they belong and can thrive.
If you would like to join an award winning and forward thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.
We are committed to providing an inclusive and barrier-free recruitment process. If you need this job description or the application form in an alternative format, or if you would like to discuss the recruitment process with our recruitment team, please email recruitment@mourant.com.

• Provide first point of contact technical support for all IT related service requests and incidents via telephone, email and in person.
• Act as the local IT representative for the London office, in collaboration with the wider team.
• Work collectively with members of the team globally and other service areas to resolve issues, whilst developing personal knowledge and skills.
• Taking ownership of tickets logged, tracking progress and ensuring that the appropriate communication needs are met for the user.
• Maintain user hardware, inclusive of software updates, deployment and security.
• Deliver, administer and support mobility technologies to employees in remote locations.
• Administer user account creation, amendments and deletion in a wide range of IT systems and applications.
• Create and maintain appropriate procedural documentation for all supported technologies.
• Utilise the ticket logging system to provide up-to-date and detailed information to allow for regular reporting and trend analysis, making sure that on-going issues are reported and investigated further, with support from Senior colleagues.
• Occasionally travel to other offices to deliver support.
• Any other ad hoc duties as required