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PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:

The Senior Product Analyst works on the Product Management team to analyze, design, and support Truist’s product platform. The Product Analyst must have experience with technology product implementations, digital release schedules, and on-going support. Detailed understanding of software development life cycle (SDLC- both waterfall and agile) is also required. This analyst partners with product management to position the organization to transform to meet the challenges of the technology and digital world and may be expected to lead projects supporting the organization. The work will also support existing products by researching product issues and required fixes. This position is a highly visible role with the organization and works closely with the product, PMO and technology Delivery teams.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Three or more years of banking, financial services, digital, or other relevant work experience
3. Two or more years of product, analysis, technology, and/or design experience
4. Comfortable managing concurrent projects in a fast-based, results-driven environment
5. Comfortable with ambiguity, leading work autonomously, and making independent decisions
6. Well-developed verbal and written communication skills
7. Well-developed analytical, decision-making, and problem-solving skills
8. Solid understanding of trends in technology and in the financial services industry
9. Ability to learn and translate technically complex concepts into business friendly terminology
10. Considerable tact, diplomacy, and people skills
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership
Preferred Qualifications:
1 Experience working with Adobe Analytics and/or Adobe Customer Journey Analytics
2 Any experience/exposure to Adobe platforms
3 Marketing channel experience (website, offers, personalization)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Monitor digital trends. Identify, prioritize and assess experience-related trends, business/service models, and underlying enablers that meet core business needs.
2. Lead fact-driven analysis of the market, developing points of view and actionable recommendations that influence teams about top of mind client experiences.
3. Benchmark Truist products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping and/or development.
4. Lead research to support product findings and issue remediation.
5. Synthesize insights in a meaningful way to share with a cross-section of stakeholders and other partners throughout the organization.
6. Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.
7. Analyze, define, and communicate reporting requirements to cross-functional teams during the software development lifecycle.
8. Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.