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Self-Service Business Product Manager at ServiceNow
Orlando, Florida, United States - Full Time
Skills Needed
Product Management, Ai Integration, Project Management, Stakeholder Engagement, Data Privacy Compliance, Agile Delivery, User Story Writing, Analytical Mindset, Servicenow Platform Familiarity, Customer Acumen, Technical Product Management, Innovation, Collaboration, Communication Skills, Problem Solving, Scalable Services
Specialization
Candidates should have over 5 years of experience in product management with a strong understanding of product lifecycle management and agile practices. Familiarity with AI technologies and the ServiceNow platform is preferred, along with exceptional communication and analytical skills.
Experience Required
Minimum 5 year(s)
Program Manager for Business Partners at ServiceNow
Santa Clara, California, United States - Full Time
Skills Needed
Partner Programs, Enterprise Software, Commercial Acumen, Program Execution, Ai First Implementation, Cross Functional Leadership, Executive Communication, Governance, Servicenow Ecosystem
Specialization
5+ years managing partner programs or ecosystems in enterprise software is required. Familiarity with AI-first implementation initiatives and proven cross-functional leadership skills are preferred.
Experience Required
Minimum 5 year(s)
Senior Manager, Business Applications at Tekion
Pleasanton, California, United States - Full Time
Skills Needed
Enterprise Applications, Systems Management, Leadership, Stakeholder Engagement, Change Management, Vendor Negotiations, Strategic Thinking, Cross Functional Communication, Process Automation, Application Support, Solution Delivery, Application Governance, Data Quality, Monitoring, Continuous Improvement, Project Management
Specialization
Requires a bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, with a master's degree preferred. Candidates should have 8+ years of experience in business applications or systems management, including 3+ years in a leadership role.
Experience Required
Minimum 10 year(s)
New Business Account Manager Rotterdam at Takeaway
, , Netherlands - Full Time
Skills Needed
Proactive, Energetic, Negotiation Skills, Customer Oriented, Strategic Decision Making, Entrepreneurial Mindset, Sales Strategies, Relationship Building
Specialization
You should possess excellent negotiation skills and a customer-oriented mindset, along with a drive for growth. A valid driver's license and fluency in Dutch are required, and living in the Rotterdam area is preferred.
Business Change Manager - 12 Month FTC at Pets at Home
Cheadle, England, United Kingdom - Full Time
Skills Needed
Ease, Barriers
Qualification
Graduate
New Business Sales Manager B2B (m/w/d) at eddys pulse
37081 Göttingen, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Business Analysis Manager, Partnership at Appier
Taipei, , Taiwan - Full Time
Skills Needed
Data Analysis, Business Analysis, Supply Management, Digital Advertising, Analytical Skills, Communication Skills, Presentation Skills, Programmatic Advertising, Rtb, Campaign Optimization, Sql, Tableau, Ai, Machine Learning, Cross Functional Collaboration, Team Leadership
Specialization
Candidates should have over 6 years of experience in data analysis or digital advertising, with at least 2 years in a leadership role. Strong analytical skills and experience in programmatic advertising are essential.
Experience Required
Minimum 5 year(s)
Sr. Business Manager, Social Branding at TBWA\Chiat\Day
New York, New York, United States - Full Time
Skills Needed
Social Media Management, Project Management, Content Production, Community Management, Engagement Principles, Digital Strategy, Creative Collaboration, Process Improvement, Team Leadership, Client Relationship Management, Social Media Algorithms, Influencer Marketing, Paid Social Principles, Content Publishing, Analytics, Benchmarking
Specialization
Candidates should have over 5 years of experience in social media management and team management, with strong decision-making skills. Familiarity with project management tools and social content workflows is essential.
Experience Required
Minimum 5 year(s)
Business Banking Relationship Manager at Valley Bank
Fairfield, New Jersey, United States - Full Time
Skills Needed
Interpersonal Skills, Written Communication, Verbal Communication, Problem Resolution, Customer Service, Credit Analysis, Loan Origination, Financial Analysis, Project Management, Microsoft Office, Sales Force, Networking, Relationship Management, Negotiation, Time Management, Organizational Skills
Specialization
Candidates should have a high school diploma or GED with at least 3 years of related bank lending sales experience, or a bachelor's degree in Business, Accounting, or Finance with similar experience. Strong interpersonal and communication skills, along with the ability to manage multiple projects, are essential.
Experience Required
Minimum 2 year(s)
Business Banking Relationship Manager at Valley Bank
Fairfield, New Jersey, United States - Full Time
Skills Needed
Interpersonal Skills, Written Communication, Verbal Communication, Problem Resolution, Customer Service, Credit Analysis, Loan Origination, Financial Analysis, Relationship Management, Sales, Networking, Microsoft Office, Project Management, Time Management, Negotiation, Community Engagement
Specialization
Candidates should have a minimum of 3 years of related bank lending sales experience, with a preference for those holding a bachelor's degree in Business, Accounting, or Finance. Strong interpersonal and communication skills, along with the ability to manage multiple projects, are essential.
Experience Required
Minimum 2 year(s)
Outside Account Manager - New Business at State Industrial Products
Louisville, Kentucky, United States - Full Time
Skills Needed
Sales, B2b Prospecting, Cold Calling, Networking, Upselling, Customer Service, Relationship Building, Inventory Management, Communication, Flexibility, Resilience, Problem Solving, Computer Proficiency, Brand Awareness, Value Creation, Territory Management
Specialization
A bachelor's degree or equivalent experience is required, along with the ability and desire to service customers. Candidates must be computer proficient and have a valid driver's license for local market travel.
Manager, Business & Strategy Execution at Standard Bank - UK
Nairobi, Nairobi County, Kenya - Full Time
Skills Needed
Business Acumen, Industry Knowledge, Project Management, Risk/Reward Thinking, Design Thinking, Strategic Planning, Reporting, Adopting Practical Approaches, Articulating Information, Developing Strategies, Interpreting Data, Upholding Standards
Specialization
A first degree in Business Commerce or a related field is required. Candidates should have 8-10 years of experience in business support and project management within a financial services environment.
Experience Required
Minimum 5 year(s)
Regional Manager (Business Consultant) at Massage Addict Inc
Ottawa, ON, Canada - Full Time
Skills Needed
Communication Skills, Dental Care, Microsoft Office, Accountability, Interpersonal Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Oncology Business Manager - NSW South at AstraZeneca
South Turramurra, New South Wales, Australia - Full Time
Skills Needed
Oncology Sales, Strategic Account Management, Communication Skills, Collaboration, Data Analysis, Digital Engagement, Stakeholder Management, Clinical Pathways, Workshop Facilitation, Patient Advocacy, Crm Proficiency, Networking, Team Leadership, Problem Solving, Regulatory Compliance, Market Insights
Specialization
The role requires experience in specialist or hospital sales with a focus on Oncology, particularly breast cancer. Candidates should have established networks within NSW hospitals and demonstrate strategic account management capabilities.
Experience Required
Minimum 5 year(s)
Territory Business Manager - Honolulu at Dexcom
Honolulu, Hawaii, United States - Full Time
Skills Needed
Sales Experience, Teamwork, Collaboration, Diabetes Knowledge, Training, Market Access, Technical Expertise, Customer Service
Specialization
Candidates should have 5-10 years of outside medical and pharma sales experience with a proven sales success track record. A Bachelor's degree is typically required along with a valid state driver's license and willingness to work a flexible schedule.
Experience Required
Minimum 5 year(s)
OPEX MANAGER ( business intelligence) at Eaton USA
Bajos de Haina, San Cristóbal, Dominican Republic - Full Time
Skills Needed
Lean Six Sigma, Operational Excellence, Continuous Improvement, Digital Transformation, Strategic Planning, Cost Out Programs, Financial Impact Analysis, Product Management, Value Stream Mapping, Kaizen Facilitation, Process Transformation, Six Sigma Tools, Power Bi, Erp Systems, Microsoft Office 365, Bilingual Proficiency
Specialization
Candidates must possess a Bachelor's degree in Engineering and a Master's degree is preferred. A minimum of 8-10 years of experience in manufacturing or operational excellence leadership is required, along with Lean Six Sigma certification.
Experience Required
Minimum 10 year(s)
Sr. Sales Manager - Specialty Business at Sipcam Agro Solutions
Remote, Oregon, USA - Full Time
Skills Needed
Agronomy, Communication Skills, Presentation Skills, Horticulture, Measurements
Specialization
Agronomy horticulture turfgrass science or agricultural business
Qualification
Graduate
Sales Operations Manager, New Business at Intercom RD Unlimited Company
San Francisco, California, United States - Full Time
Skills Needed
Sales Operations, Salesforce, Data Analysis, Project Management, Communication, Business Acumen, Excel, Google Sheets, Tableau, Clari, Gong, Outreach, Sql
Specialization
Candidates should have 3-5 years of experience in Sales Operations, preferably in a SaaS or AI environment. A bachelor's degree is required, along with advanced skills in Salesforce and exceptional analytical abilities.
Experience Required
Minimum 2 year(s)
Business Banking Relationship Manager at BMO US
Naperville, IL 60563, USA - Full Time
Skills Needed
Communication Skills, Collaboration, Financial Statements, Technical Proficiency, Risk
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Account Manager - Government Business at HP Law
Mumbai, maharashtra, India - Full Time
Skills Needed
Account Management, Business Development, Business Planning, Customer Relationship Management, Sales Management, Sales Strategy, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity
Specialization
Candidates should have a four-year or graduate degree in a related discipline or equivalent work experience. Typically, 10+ years of experience in customer relationship management or account management is preferred.
Experience Required
Minimum 10 year(s)
Self-Service Business Product Manager at ServiceNow
Orlando, Florida, United States -
Full Time


Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Product Management, AI Integration, Project Management, Stakeholder Engagement, Data Privacy Compliance, Agile Delivery, User Story Writing, Analytical Mindset, ServiceNow Platform Familiarity, Customer Acumen, Technical Product Management, Innovation, Collaboration, Communication Skills, Problem Solving, Scalable Services

Industry

Software Development

Description
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We are seeking a Self-Service Business Product Manager for our Technology and Services Team within Customer Support and Services (CSS). This role is pivotal in driving the strategy, development, and implementation of technology tooling, services and solutions to assist our organization’s initiatives in self-service, community, knowledge, content, case deflection and reduction. This role requires a blend of support acumen, customer acumen, product thinking, and execution discipline. You will be expected to take ownership of capability areas, working closely with the Lead BPM, Technical Product Managers, design, and business partners to deliver experiences that enable speed, efficiency, and great user experience. What you get to do in this role: Key Responsibilities: Strategic Leadership: Drive execution of the strategic vision for support self-service capabilities, services and solutions in alignment with the company's overall strategy and the needs of CSS that will drive value to our stakeholders. Collaborate with senior leadership to identify opportunities for integration across various business units. Development and Maintenance: Oversee the design, development, and deployment of scalable capabilities, services and solutions. Ensure the reliability, security, and performance of capabilities, services and solutions, enabling seamless integration with existing systems. Project Management: Manage multiple projects, ensuring they are delivered on time, within scope, and within budget. Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakeholders. Innovation and Implementation: Stay abreast of the latest advancements in AI technologies, CSM and ITSM methodologies. Drive the adoption of best practices across the organization. Implement solutions that drive business value and enhance customer experiences. Stakeholder Engagement: Partner with cross-functional teams to understand their needs and develop tailored solutions. Present strategies and project updates to key stakeholders. Governance and Compliance: Ensure all initiatives comply with relevant data privacy regulations and ethical standards. Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience working with a distributed team. Experience building new products that use challenging algorithms. Experience in delivering highly scalable services in the enterprise world. Strong knowledge of core AI/ML techniques and algorithms. Bias for Action even in ambiguous net new contexts. Exceptional verbal and written communication skills with a collaborative and engaging approach. Ability to interface effectively with customers and diverse roles across all organizational levels. Analytical and data-oriented mindset to solve complex business problems and recommend continuous improvement initiatives. Technical Skills: ServiceNow platform familiarity, particularly with Strategic Portfolio Management Now Support portal, and Now Assist. Basic Qualifications: 5+ years of overall experience, in product management including Strong understanding of product lifecycle management, agile delivery practices, requirement gathering, writing user stories, and managing backlogs. #CSTAS Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Responsibilities
The Self-Service Business Product Manager will drive the strategy, development, and implementation of technology tooling and solutions for self-service initiatives. This role involves managing multiple projects, ensuring timely delivery, and collaborating with cross-functional teams to enhance customer experiences.
Self-Service Business Product Manager at ServiceNow
Orlando, Florida, United States - Full Time
Skills Needed
Product Management, Ai Integration, Project Management, Stakeholder Engagement, Data Privacy Compliance, Agile Delivery, User Story Writing, Analytical Mindset, Servicenow Platform Familiarity, Customer Acumen, Technical Product Management, Innovation, Collaboration, Communication Skills, Problem Solving, Scalable Services
Specialization
Candidates should have over 5 years of experience in product management with a strong understanding of product lifecycle management and agile practices. Familiarity with AI technologies and the ServiceNow platform is preferred, along with exceptional communication and analytical skills.
Experience Required
Minimum 5 year(s)
Program Manager for Business Partners at ServiceNow
Santa Clara, California, United States - Full Time
Skills Needed
Partner Programs, Enterprise Software, Commercial Acumen, Program Execution, Ai First Implementation, Cross Functional Leadership, Executive Communication, Governance, Servicenow Ecosystem
Specialization
5+ years managing partner programs or ecosystems in enterprise software is required. Familiarity with AI-first implementation initiatives and proven cross-functional leadership skills are preferred.
Experience Required
Minimum 5 year(s)
Senior Manager, Business Applications at Tekion
Pleasanton, California, United States - Full Time
Skills Needed
Enterprise Applications, Systems Management, Leadership, Stakeholder Engagement, Change Management, Vendor Negotiations, Strategic Thinking, Cross Functional Communication, Process Automation, Application Support, Solution Delivery, Application Governance, Data Quality, Monitoring, Continuous Improvement, Project Management
Specialization
Requires a bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, with a master's degree preferred. Candidates should have 8+ years of experience in business applications or systems management, including 3+ years in a leadership role.
Experience Required
Minimum 10 year(s)
New Business Account Manager Rotterdam at Takeaway
, , Netherlands - Full Time
Skills Needed
Proactive, Energetic, Negotiation Skills, Customer Oriented, Strategic Decision Making, Entrepreneurial Mindset, Sales Strategies, Relationship Building
Specialization
You should possess excellent negotiation skills and a customer-oriented mindset, along with a drive for growth. A valid driver's license and fluency in Dutch are required, and living in the Rotterdam area is preferred.
Business Change Manager - 12 Month FTC at Pets at Home
Cheadle, England, United Kingdom - Full Time
Skills Needed
Ease, Barriers
Qualification
Graduate
New Business Sales Manager B2B (m/w/d) at eddys pulse
37081 Göttingen, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Business Analysis Manager, Partnership at Appier
Taipei, , Taiwan - Full Time
Skills Needed
Data Analysis, Business Analysis, Supply Management, Digital Advertising, Analytical Skills, Communication Skills, Presentation Skills, Programmatic Advertising, Rtb, Campaign Optimization, Sql, Tableau, Ai, Machine Learning, Cross Functional Collaboration, Team Leadership
Specialization
Candidates should have over 6 years of experience in data analysis or digital advertising, with at least 2 years in a leadership role. Strong analytical skills and experience in programmatic advertising are essential.
Experience Required
Minimum 5 year(s)
Sr. Business Manager, Social Branding at TBWA\Chiat\Day
New York, New York, United States - Full Time
Skills Needed
Social Media Management, Project Management, Content Production, Community Management, Engagement Principles, Digital Strategy, Creative Collaboration, Process Improvement, Team Leadership, Client Relationship Management, Social Media Algorithms, Influencer Marketing, Paid Social Principles, Content Publishing, Analytics, Benchmarking
Specialization
Candidates should have over 5 years of experience in social media management and team management, with strong decision-making skills. Familiarity with project management tools and social content workflows is essential.
Experience Required
Minimum 5 year(s)
Business Banking Relationship Manager at Valley Bank
Fairfield, New Jersey, United States - Full Time
Skills Needed
Interpersonal Skills, Written Communication, Verbal Communication, Problem Resolution, Customer Service, Credit Analysis, Loan Origination, Financial Analysis, Project Management, Microsoft Office, Sales Force, Networking, Relationship Management, Negotiation, Time Management, Organizational Skills
Specialization
Candidates should have a high school diploma or GED with at least 3 years of related bank lending sales experience, or a bachelor's degree in Business, Accounting, or Finance with similar experience. Strong interpersonal and communication skills, along with the ability to manage multiple projects, are essential.
Experience Required
Minimum 2 year(s)
Business Banking Relationship Manager at Valley Bank
Fairfield, New Jersey, United States - Full Time
Skills Needed
Interpersonal Skills, Written Communication, Verbal Communication, Problem Resolution, Customer Service, Credit Analysis, Loan Origination, Financial Analysis, Relationship Management, Sales, Networking, Microsoft Office, Project Management, Time Management, Negotiation, Community Engagement
Specialization
Candidates should have a minimum of 3 years of related bank lending sales experience, with a preference for those holding a bachelor's degree in Business, Accounting, or Finance. Strong interpersonal and communication skills, along with the ability to manage multiple projects, are essential.
Experience Required
Minimum 2 year(s)
Outside Account Manager - New Business at State Industrial Products
Louisville, Kentucky, United States - Full Time
Skills Needed
Sales, B2b Prospecting, Cold Calling, Networking, Upselling, Customer Service, Relationship Building, Inventory Management, Communication, Flexibility, Resilience, Problem Solving, Computer Proficiency, Brand Awareness, Value Creation, Territory Management
Specialization
A bachelor's degree or equivalent experience is required, along with the ability and desire to service customers. Candidates must be computer proficient and have a valid driver's license for local market travel.
Manager, Business & Strategy Execution at Standard Bank - UK
Nairobi, Nairobi County, Kenya - Full Time
Skills Needed
Business Acumen, Industry Knowledge, Project Management, Risk/Reward Thinking, Design Thinking, Strategic Planning, Reporting, Adopting Practical Approaches, Articulating Information, Developing Strategies, Interpreting Data, Upholding Standards
Specialization
A first degree in Business Commerce or a related field is required. Candidates should have 8-10 years of experience in business support and project management within a financial services environment.
Experience Required
Minimum 5 year(s)
Regional Manager (Business Consultant) at Massage Addict Inc
Ottawa, ON, Canada - Full Time
Skills Needed
Communication Skills, Dental Care, Microsoft Office, Accountability, Interpersonal Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Oncology Business Manager - NSW South at AstraZeneca
South Turramurra, New South Wales, Australia - Full Time
Skills Needed
Oncology Sales, Strategic Account Management, Communication Skills, Collaboration, Data Analysis, Digital Engagement, Stakeholder Management, Clinical Pathways, Workshop Facilitation, Patient Advocacy, Crm Proficiency, Networking, Team Leadership, Problem Solving, Regulatory Compliance, Market Insights
Specialization
The role requires experience in specialist or hospital sales with a focus on Oncology, particularly breast cancer. Candidates should have established networks within NSW hospitals and demonstrate strategic account management capabilities.
Experience Required
Minimum 5 year(s)
Territory Business Manager - Honolulu at Dexcom
Honolulu, Hawaii, United States - Full Time
Skills Needed
Sales Experience, Teamwork, Collaboration, Diabetes Knowledge, Training, Market Access, Technical Expertise, Customer Service
Specialization
Candidates should have 5-10 years of outside medical and pharma sales experience with a proven sales success track record. A Bachelor's degree is typically required along with a valid state driver's license and willingness to work a flexible schedule.
Experience Required
Minimum 5 year(s)
OPEX MANAGER ( business intelligence) at Eaton USA
Bajos de Haina, San Cristóbal, Dominican Republic - Full Time
Skills Needed
Lean Six Sigma, Operational Excellence, Continuous Improvement, Digital Transformation, Strategic Planning, Cost Out Programs, Financial Impact Analysis, Product Management, Value Stream Mapping, Kaizen Facilitation, Process Transformation, Six Sigma Tools, Power Bi, Erp Systems, Microsoft Office 365, Bilingual Proficiency
Specialization
Candidates must possess a Bachelor's degree in Engineering and a Master's degree is preferred. A minimum of 8-10 years of experience in manufacturing or operational excellence leadership is required, along with Lean Six Sigma certification.
Experience Required
Minimum 10 year(s)
Sr. Sales Manager - Specialty Business at Sipcam Agro Solutions
Remote, Oregon, USA - Full Time
Skills Needed
Agronomy, Communication Skills, Presentation Skills, Horticulture, Measurements
Specialization
Agronomy horticulture turfgrass science or agricultural business
Qualification
Graduate
Sales Operations Manager, New Business at Intercom RD Unlimited Company
San Francisco, California, United States - Full Time
Skills Needed
Sales Operations, Salesforce, Data Analysis, Project Management, Communication, Business Acumen, Excel, Google Sheets, Tableau, Clari, Gong, Outreach, Sql
Specialization
Candidates should have 3-5 years of experience in Sales Operations, preferably in a SaaS or AI environment. A bachelor's degree is required, along with advanced skills in Salesforce and exceptional analytical abilities.
Experience Required
Minimum 2 year(s)
Business Banking Relationship Manager at BMO US
Naperville, IL 60563, USA - Full Time
Skills Needed
Communication Skills, Collaboration, Financial Statements, Technical Proficiency, Risk
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Account Manager - Government Business at HP Law
Mumbai, maharashtra, India - Full Time
Skills Needed
Account Management, Business Development, Business Planning, Customer Relationship Management, Sales Management, Sales Strategy, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity
Specialization
Candidates should have a four-year or graduate degree in a related discipline or equivalent work experience. Typically, 10+ years of experience in customer relationship management or account management is preferred.
Experience Required
Minimum 10 year(s)
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