What You’ll Do

• Embed with customers to understand their workflows, constraints, and measures of success.
• Turn loosely defined operational problems into clear technical plans and production systems.
• Design and build AI agents that integrate with customer tools, data, and business processes.
• Own deployments from prototype through launch, monitoring, and continuous improvement.
• Test with real-world data, measure business outcomes, and iterate based on evidence.
• Make pragmatic tradeoffs across architecture, reliability, speed, and user experience.
• Partner closely with Wonderful’s Product and Engineering teams to improve the core platform.
• Turn lessons from individual deployments into reusable tools, patterns, and best practices.

What We’re Looking For

• 5+ years of experience building software or solving complex technical problems.
• Strong foundations in software architecture, system design, and production engineering.
• Experience working across APIs, integrations, data flows, and distributed systems.
• The ability to bring structure and momentum to ambiguous problems.
• Confidence working directly with customers, from operational teams to technical stakeholders.
• Clear communication, sound judgment, and a strong sense of ownership.
• Genuine curiosity about applied AI and its potential to transform how businesses operate.

Nice to Have

• Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role.
• Experience building AI agents, workflow automation, or conversational systems.
• Familiarity with LLM evaluation, observability, and reliability in production.
• Experience deploying and improving systems in complex enterprise environments.