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Customer Service Manager at Vantage Apparel
Woodbridge Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Team Management, Data Analysis, Process Management, Coaching, Problem Solving, Workflow Optimization, Collaboration, Training, Customer Experience, Performance Monitoring, Operational Improvements, Communication, Crm Systems, Technical Support, Licensing Knowledge
Specialization
The ideal candidate should have a bachelor's degree or 2-3 years of relevant experience in customer service management. They must possess strong organizational skills, be proactive, and have experience in data analysis and process management.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at National Parcel Stations Network Co.
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Record Keeping, Technical Support, Crm Systems, Bilingual, Logistics Knowledge
Specialization
Candidates should have a bachelor's degree in a relevant field and at least one year of customer service experience, preferably in logistics. Proficiency in Arabic and English, along with knowledge of CRM systems, is also required.
Customer Service Advisor at Ballantynes
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Organizational Skills, Computer Skills, Spreadsheets, Databases
Specialization
Candidates should have previous customer service and/or front of house experience. They must be well organized, able to cope under pressure, and possess excellent communication skills.
Customer Service Officer at Alphabe Insight Inc
New Orleans, Louisiana, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Multitasking, Problem Solving, Organizational Abilities, Customer Oriented Mindset, Professional Demeanor, Teamwork, Confidentiality
Specialization
Candidates should possess strong verbal and written communication skills, along with the ability to multitask and manage priorities effectively. A professional demeanor and a commitment to maintaining confidentiality are also essential.
Customer Service Officer at ABM UK
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Observational Skills, Attention To Detail, Communication Skills, Interpersonal Skills, Conflict Resolution, Physical Fitness, Basic Computer Skills
Specialization
Candidates must hold a valid SIA licence and preferably have previous experience in a security role. First Aid certification is desirable, along with knowledge of emergency procedures and health & safety regulations.
Customer Service Liaison at Alphabe Insight Inc
Phoenix, Arizona, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Customer Service, Problem Solving, Detail Oriented, Multitasking, Proactive Mindset, Collaboration
Specialization
Candidates should possess strong written and verbal communication skills, along with a professional demeanor and customer-focused approach. The role requires the ability to multitask, prioritize effectively, and work independently while collaborating with teams.
Customer Service Manager at Boot Factory Outlet
Sevierville, Tennessee, United States - Full Time
Skills Needed
Customer Service, Team Leadership, Sales Management, Problem Solving, Merchandising, Coaching, Conflict Resolution, Effective Communication, Product Knowledge, Staffing, Operational Excellence, Customer Interaction, Goal Setting, Feedback, Adaptability, Integrity
Specialization
Candidates should have prior experience in a managerial role, preferably in retail, and possess effective communication skills. They must be available to work varied shifts, including evenings, weekends, and holidays.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Vines Group
Guildford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Sales, Communication, Organizational Skills, Proactivity, Teamwork, Attention To Detail, Problem Solving, Adaptability, Time Management, Empathy, Relationship Building, Upselling, Record Keeping, Customer Focus, Passion For Automotive
Specialization
Candidates should have experience in customer service or sales, with strong communication skills and a customer-focused mindset. A passion for the automotive industry is preferred but not essential.
Customer Service Officer at Alphabe Insight Inc
Austin, Texas, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Focus, Organizational Skills, Time Management, Problem Solving, Attention To Detail, Professionalism
Specialization
Candidates should possess strong verbal and written communication skills along with excellent organizational and time-management abilities. A customer-focused mindset and problem-solving skills are also essential.
Customer Service Advisor at bet365
Denver, Colorado, United States - Full Time
Skills Needed
Tech Savvy, Exceptional Communication Skills, Active Listening, Customer Centric, Attention To Detail, Multitasking, Creative Problem Solving, Team Collaboration
Specialization
Candidates should possess exceptional communication skills and a customer-centric attitude, with a passion for delivering outstanding service. They must be tech-savvy and able to multitask efficiently in a fast-paced environment.
Customer Service Advisor at First Mile
Rochford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Complaint Handling, Proactivity, Enthusiasm, Communication, Problem Solving
Specialization
A sparkling phone manner and a can-do attitude are essential. Proactivity and enthusiasm should shine through every interaction.
Customer Service Manager at Glacier Bancorp, Inc.
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Supervisory Skills, Banking Compliance, Communication Skills, Interpersonal Skills, Math Skills, Computer Skills, Training Skills, Problem Solving, Operational Management, Sales Skills, Cross Selling, Community Engagement, Audit Functions, Cash Handling, Performance Evaluation
Specialization
Candidates must have a high school diploma and at least 3 years of retail banking experience, along with previous supervisory experience. Strong customer service skills and knowledge of banking policies and procedures are essential.
Experience Required
Minimum 2 year(s)
Customer Service Manager at Centrotherm Eco Systems, LLC.
Town of Waterford, New York, United States - Full Time
Skills Needed
Customer Service, Data Analysis, Excel, Communication, Project Management, Crm, Team Leadership, Interpersonal Skills, Process Optimization, Customer Experience, Problem Solving, Strategic Thinking, Knowledge Base Management, Feedback Analysis, Collaboration, Presentation Skills
Specialization
Candidates should have a bachelor's degree in a relevant field and at least 5 years of leadership experience in customer service, preferably in a B2B environment. Proficiency in data analysis and excellent communication skills are essential for this role.
Experience Required
Minimum 5 year(s)
Customer Service (LatAm) at Hey Lieu
, , Mexico - Full Time
Skills Needed
Google Workspace, Microsoft Office, Project Management Software, Written Communication, Verbal Communication, Organizational Skills, Time Management, Tech Savvy, Customer Support, Data Management, Social Media Management, Appointment Scheduling, Email Correspondence, Task Coordination, Documentation, Reports
Specialization
Candidates should have at least 1 year of experience as a Virtual Assistant or in a similar role. Proficiency in tools like Google Workspace and strong communication skills in English are essential.
Customer Service Manager at PestCo LLC
Carthage Township, Illinois, United States - Full Time
Skills Needed
Customer Service, Leadership, Coaching, Performance Management, Compliance, Kpi Analysis, Problem Solving, Organizational Skills, Conflict Resolution, Crm Systems, Time Management, Strategic Thinking, Attention To Detail, Project Management, Communication Skills, Interpersonal Skills
Specialization
Candidates must have at least 3 years of experience in managing customer service teams with a focus on customer satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.
Experience Required
Minimum 5 year(s)
Customer Service Manager at Ceylan Worldwide
Burlington, Vermont, United States - Full Time
Skills Needed
Leadership, Team Management, Communication, Problem Solving, Customer Service, Conflict Resolution, Crm Systems, Analytical Skills, Time Management, Organizational Skills
Specialization
Candidates must have a bachelor's degree in a relevant field and 2-3 years of customer service experience, including 1-2 years in a supervisory role. Strong leadership, communication, and analytical skills are essential.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Aqua Cure
Burscough, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Organization, Detail Oriented, Multitasking, Microsoft Office
Specialization
Candidates should have strong communication skills and a friendly demeanor. Prior experience in customer service is preferred, along with good problem-solving abilities.
Customer Service Trainer at Alphabe Insight Inc
Cincinnati, Ohio, United States - Full Time
Skills Needed
Presentation Skills, Communication Skills, Learning Materials Creation, Interpersonal Skills, Motivation, Organizational Skills, Attention To Detail, Adaptability
Specialization
Candidates should possess strong presentation and communication skills, along with the ability to adapt training methods to various learning styles. Excellent interpersonal skills and attention to detail are also essential.
Customer Service Officer at Alphabe Insight Inc
Dallas, Texas, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Organizational Abilities, Problem Solving, Attention To Detail, Client Focused Mindset
Specialization
Candidates should possess strong communication and interpersonal skills, along with the ability to manage multiple tasks. A professional demeanor and problem-solving abilities are also essential.
Customer Service Manager at Ceylan Worldwide
Jackson, Wyoming, United States - Full Time
Skills Needed
Leadership, Team Management, Communication, Customer Service, Conflict Resolution, Crm Systems, Analytical Skills, Problem Solving, Organizational Skills, Time Management
Specialization
Candidates must have a bachelor's degree in a related field and 2-3 years of customer service experience, including 1-2 years in a supervisory role. Strong leadership, communication skills, and experience with CRM systems are essential.
Experience Required
Minimum 2 year(s)
Customer Service Manager at Vantage Apparel
Woodbridge Township, New Jersey, United States -
Full Time


Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Team Management, Data Analysis, Process Management, Coaching, Problem Solving, Workflow Optimization, Collaboration, Training, Customer Experience, Performance Monitoring, Operational Improvements, Communication, CRM Systems, Technical Support, Licensing Knowledge

Industry

Retail Apparel and Fashion

Description
Description What sets us apart? Competitive compensation plan, base salary, and annual incentive Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs 401-k plan with company match Comprehensive Paid Time Off and Holidays Collaborative and Innovative work environment COMPANY OVERVIEW Vantage Apparel is the nation’s top source for custom logo apparel, serving as the premier choice of renowned global brands. Established in 1977, we have consistently demonstrated B2B innovation in the promotional apparel industry and earned the prestigious designation of one of the “Best Places to Work” in our field. In 2024, our commitment to excellence in apparel decoration was underscored by consecutive securing the 29th PPAI Gold Pyramid award for embroidery, consistently recognized in ASI Counselor® Magazine’s Top 40 company, and the PPAI Gold Pyramid for Marketing content. These honors affirm our persistent dedication to setting industry standards. ROLE HIGHLIGHTS The Customer Service Manager is primarily responsible for the day-to-day operations and overall effectiveness of the company’s support teams, ensuring they are equipped to deliver exceptional service without disruptions caused by inefficient tools, processes, or logistics. This role involves implementing operational improvements, tracking and analyzing team productivity, and collaborating closely with internal staff, customer service leaders, and senior management to maintain efficient and aligned workflows. Additionally, the Customer Service Manager conducts monthly coaching and development sessions to support continuous growth and enhance team performance, ultimately driving better outcomes and an enhanced experience for our customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. Carry out customer service functions with a comprehensive understanding of Standard Operating Procedures. Define and optimize customer service workflows, including order entry, tracking customer goods, production transparency, and follow-up standards. Monitor and evaluate team performance through data analysis, call audits, and quality checks, preparing reports and recommending improvements. Drive process and service enhancements by implementing best practices, improving support channels, and participating in continuous improvement initiatives. Identify and proactively remove operational obstacles that hinder team productivity or customer satisfaction. Support onboarding and training for new customer service team members to ensure readiness and consistency. Collaborate with PC Support, developers, and cross-functional departments on system enhancements, product changes, and customer-centric initiatives. Develop and refine customer experience measurement tools, including IVR improvements, UX enhancements, and customer satisfaction KPIs. Manage customer escalations efficiently, coordinating with internal teams to ensure timely resolution. Build and maintain strong relationships with key customers while ensuring a positive and consistent experience. Maintain expertise in commissions, royalties, licensing, barcodes, hang tags, UPC management, and Special Markets program details. Collaborate with internal teams to identify licensing agencies and support Special Market accounts and sales reps. Develop best practices for phone, text, chat, and email to ensure effective customer follow-up. Support colleagues and enhance overall service operations as a collaborative team member. Requirements Ideal Candidate Profile To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proactive, forward-thinking team player thriving in collaborative environments. Collaborates effectively with technical and non-technical stakeholders at all levels to support organizational goals. Strong organizational skills with the ability to manage multiple priorities simultaneously. Skilled in analyzing data to create, implement, and execute service plans. Demonstrates a credible and effective coaching style. Experienced in solving both simple and complex problems. Proficient in process management and business workflow optimization. Knowledgeable in consumer journey mapping to deliver best-in-class experiences. EDUCATION AND/OR EXPERIENCE COMPUTER SKILLS Bachelor’s degree (B.A.) or 2-3 years of relevant experience and/or training, or an equivalent combination of education and experience in customer service management or operations. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) required. Familiarity with CRM systems like Zoho, Salesforce, or HubSpot a plus. At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Responsibilities
The Customer Service Manager oversees the daily operations of the support teams, ensuring they provide exceptional service. This includes implementing operational improvements, analyzing productivity, and conducting coaching sessions for team development.
Customer Service Manager at Vantage Apparel
Woodbridge Township, New Jersey, United States - Full Time
Skills Needed
Customer Service, Team Management, Data Analysis, Process Management, Coaching, Problem Solving, Workflow Optimization, Collaboration, Training, Customer Experience, Performance Monitoring, Operational Improvements, Communication, Crm Systems, Technical Support, Licensing Knowledge
Specialization
The ideal candidate should have a bachelor's degree or 2-3 years of relevant experience in customer service management. They must possess strong organizational skills, be proactive, and have experience in data analysis and process management.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at National Parcel Stations Network Co.
Riyadh, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
Customer Service, Problem Solving, Communication, Record Keeping, Technical Support, Crm Systems, Bilingual, Logistics Knowledge
Specialization
Candidates should have a bachelor's degree in a relevant field and at least one year of customer service experience, preferably in logistics. Proficiency in Arabic and English, along with knowledge of CRM systems, is also required.
Customer Service Advisor at Ballantynes
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Organizational Skills, Computer Skills, Spreadsheets, Databases
Specialization
Candidates should have previous customer service and/or front of house experience. They must be well organized, able to cope under pressure, and possess excellent communication skills.
Customer Service Officer at Alphabe Insight Inc
New Orleans, Louisiana, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Multitasking, Problem Solving, Organizational Abilities, Customer Oriented Mindset, Professional Demeanor, Teamwork, Confidentiality
Specialization
Candidates should possess strong verbal and written communication skills, along with the ability to multitask and manage priorities effectively. A professional demeanor and a commitment to maintaining confidentiality are also essential.
Customer Service Officer at ABM UK
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Observational Skills, Attention To Detail, Communication Skills, Interpersonal Skills, Conflict Resolution, Physical Fitness, Basic Computer Skills
Specialization
Candidates must hold a valid SIA licence and preferably have previous experience in a security role. First Aid certification is desirable, along with knowledge of emergency procedures and health & safety regulations.
Customer Service Liaison at Alphabe Insight Inc
Phoenix, Arizona, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Customer Service, Problem Solving, Detail Oriented, Multitasking, Proactive Mindset, Collaboration
Specialization
Candidates should possess strong written and verbal communication skills, along with a professional demeanor and customer-focused approach. The role requires the ability to multitask, prioritize effectively, and work independently while collaborating with teams.
Customer Service Manager at Boot Factory Outlet
Sevierville, Tennessee, United States - Full Time
Skills Needed
Customer Service, Team Leadership, Sales Management, Problem Solving, Merchandising, Coaching, Conflict Resolution, Effective Communication, Product Knowledge, Staffing, Operational Excellence, Customer Interaction, Goal Setting, Feedback, Adaptability, Integrity
Specialization
Candidates should have prior experience in a managerial role, preferably in retail, and possess effective communication skills. They must be available to work varied shifts, including evenings, weekends, and holidays.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Vines Group
Guildford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Sales, Communication, Organizational Skills, Proactivity, Teamwork, Attention To Detail, Problem Solving, Adaptability, Time Management, Empathy, Relationship Building, Upselling, Record Keeping, Customer Focus, Passion For Automotive
Specialization
Candidates should have experience in customer service or sales, with strong communication skills and a customer-focused mindset. A passion for the automotive industry is preferred but not essential.
Customer Service Officer at Alphabe Insight Inc
Austin, Texas, United States - Full Time
Skills Needed
Verbal Communication, Written Communication, Customer Focus, Organizational Skills, Time Management, Problem Solving, Attention To Detail, Professionalism
Specialization
Candidates should possess strong verbal and written communication skills along with excellent organizational and time-management abilities. A customer-focused mindset and problem-solving skills are also essential.
Customer Service Advisor at bet365
Denver, Colorado, United States - Full Time
Skills Needed
Tech Savvy, Exceptional Communication Skills, Active Listening, Customer Centric, Attention To Detail, Multitasking, Creative Problem Solving, Team Collaboration
Specialization
Candidates should possess exceptional communication skills and a customer-centric attitude, with a passion for delivering outstanding service. They must be tech-savvy and able to multitask efficiently in a fast-paced environment.
Customer Service Advisor at First Mile
Rochford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Complaint Handling, Proactivity, Enthusiasm, Communication, Problem Solving
Specialization
A sparkling phone manner and a can-do attitude are essential. Proactivity and enthusiasm should shine through every interaction.
Customer Service Manager at Glacier Bancorp, Inc.
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Supervisory Skills, Banking Compliance, Communication Skills, Interpersonal Skills, Math Skills, Computer Skills, Training Skills, Problem Solving, Operational Management, Sales Skills, Cross Selling, Community Engagement, Audit Functions, Cash Handling, Performance Evaluation
Specialization
Candidates must have a high school diploma and at least 3 years of retail banking experience, along with previous supervisory experience. Strong customer service skills and knowledge of banking policies and procedures are essential.
Experience Required
Minimum 2 year(s)
Customer Service Manager at Centrotherm Eco Systems, LLC.
Town of Waterford, New York, United States - Full Time
Skills Needed
Customer Service, Data Analysis, Excel, Communication, Project Management, Crm, Team Leadership, Interpersonal Skills, Process Optimization, Customer Experience, Problem Solving, Strategic Thinking, Knowledge Base Management, Feedback Analysis, Collaboration, Presentation Skills
Specialization
Candidates should have a bachelor's degree in a relevant field and at least 5 years of leadership experience in customer service, preferably in a B2B environment. Proficiency in data analysis and excellent communication skills are essential for this role.
Experience Required
Minimum 5 year(s)
Customer Service (LatAm) at Hey Lieu
, , Mexico - Full Time
Skills Needed
Google Workspace, Microsoft Office, Project Management Software, Written Communication, Verbal Communication, Organizational Skills, Time Management, Tech Savvy, Customer Support, Data Management, Social Media Management, Appointment Scheduling, Email Correspondence, Task Coordination, Documentation, Reports
Specialization
Candidates should have at least 1 year of experience as a Virtual Assistant or in a similar role. Proficiency in tools like Google Workspace and strong communication skills in English are essential.
Customer Service Manager at PestCo LLC
Carthage Township, Illinois, United States - Full Time
Skills Needed
Customer Service, Leadership, Coaching, Performance Management, Compliance, Kpi Analysis, Problem Solving, Organizational Skills, Conflict Resolution, Crm Systems, Time Management, Strategic Thinking, Attention To Detail, Project Management, Communication Skills, Interpersonal Skills
Specialization
Candidates must have at least 3 years of experience in managing customer service teams with a focus on customer satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.
Experience Required
Minimum 5 year(s)
Customer Service Manager at Ceylan Worldwide
Burlington, Vermont, United States - Full Time
Skills Needed
Leadership, Team Management, Communication, Problem Solving, Customer Service, Conflict Resolution, Crm Systems, Analytical Skills, Time Management, Organizational Skills
Specialization
Candidates must have a bachelor's degree in a relevant field and 2-3 years of customer service experience, including 1-2 years in a supervisory role. Strong leadership, communication, and analytical skills are essential.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Aqua Cure
Burscough, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Organization, Detail Oriented, Multitasking, Microsoft Office
Specialization
Candidates should have strong communication skills and a friendly demeanor. Prior experience in customer service is preferred, along with good problem-solving abilities.
Customer Service Trainer at Alphabe Insight Inc
Cincinnati, Ohio, United States - Full Time
Skills Needed
Presentation Skills, Communication Skills, Learning Materials Creation, Interpersonal Skills, Motivation, Organizational Skills, Attention To Detail, Adaptability
Specialization
Candidates should possess strong presentation and communication skills, along with the ability to adapt training methods to various learning styles. Excellent interpersonal skills and attention to detail are also essential.
Customer Service Officer at Alphabe Insight Inc
Dallas, Texas, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Organizational Abilities, Problem Solving, Attention To Detail, Client Focused Mindset
Specialization
Candidates should possess strong communication and interpersonal skills, along with the ability to manage multiple tasks. A professional demeanor and problem-solving abilities are also essential.
Customer Service Manager at Ceylan Worldwide
Jackson, Wyoming, United States - Full Time
Skills Needed
Leadership, Team Management, Communication, Customer Service, Conflict Resolution, Crm Systems, Analytical Skills, Problem Solving, Organizational Skills, Time Management
Specialization
Candidates must have a bachelor's degree in a related field and 2-3 years of customer service experience, including 1-2 years in a supervisory role. Strong leadership, communication skills, and experience with CRM systems are essential.
Experience Required
Minimum 2 year(s)
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