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Customer Service Associate Jobs overseas

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Rep, Customer Service II at MasterBrand Cabinets LLC
Charlotte, North Carolina, United States - Full Time
Skills Needed
Customer Service, Salesforce, Communication, Problem Solving, Organization, Attention To Detail, Teamwork, Time Management, Product Knowledge, Microsoft Office, Warranty Management, Order Processing, Construction Scheduling, Service Work Orders, Customer Communication, Stress Management
Specialization
Candidates should have a strong service mentality and the ability to manage multiple tasks in a fast-paced environment. Prior customer service experience is required, preferably in the cabinet industry, along with proficiency in Microsoft Office and Salesforce.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Marshalls PLC
Burton-On-Trent, England, United Kingdom - Full Time
Skills Needed
Telephone Manner, Email, Communication Skills, Customer Experience, Internal Customers
Qualification
Graduate
Customer Service Advisor at Yorkshire Building Society
Sheffield S1 1RQ, , United Kingdom - Full Time
Skills Needed
Management Skills, Financial Services, It, Productivity
Qualification
Graduate
Customer Service Advisor at ELEVATED GROUP LTD
Birmingham B1 2HW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Head of Customer Service at Andritz Oy
St. Louis, Missouri, United States - Full Time
Skills Needed
Management Skills, Supervisory Skills, Verbal Communication, Written Communication, Customer Service Procedures, Attention To Detail, Problem Resolution, Coaching, Mentoring, Microsoft Office Suite
Specialization
A bachelor's degree is preferred along with 5+ years of customer service or field service experience. Previous supervisory experience is also preferred.
Experience Required
Minimum 5 year(s)
Customer Service Advisor at Data Energy Management Services Ltd
BSSC5, , United Kingdom - Full Time
Skills Needed
Numeracy, Training, Communication Skills, Customer Service, Financial Data, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Advisor at Heating Engineers London
Bristol BS4 3EH, , United Kingdom - Full Time
Skills Needed
Training
Qualification
Graduate
Customer Service Advisor at Avant Repair Network Ltd
Huddersfield HD2, , United Kingdom - Full Time
Skills Needed
Customer Service Skills, Communication Skills
Qualification
Graduate
Customer Service Advisor at Halo ARC
Amesbury SP4, , United Kingdom - Full Time
Skills Needed
Health Insurance, Halo, Apps, Pizza, Retail, Life Insurance, Paternity, Working Environment, Health, It, Maternity
Qualification
Graduate
Customer Service Manager at GOODWILL OF THE SAN FRANCISCO BAY
Albany, CA 94706, USA - Full Time
Skills Needed
English, Competitive Advantage, Financials, Embraces Change, Ged, Strategic Vision
Qualification
Diploma
Customer Service Advisor at Cornmarket
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Cashier/Customer Service at Popeyes Louisiana Kitchen
Toronto, ON M6H 4A9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Officer at Cleanaway
Malaga, Western Australia, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Officer at Alphabe Insight Inc
Cincinnati, Ohio, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Attention To Detail, Microsoft Office Suite, Crm Systems
Specialization
Candidates should have a bachelor's degree in a related field and at least 2 years of experience in customer service or client relations. Strong verbal and written communication skills, along with proficiency in Microsoft Office and CRM systems, are essential.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Rawlplug Limited
Glasgow G46 8JR, , United Kingdom - Full Time
Skills Needed
Microsoft Word, Excel, Communication Skills, Customer Experience, Time Management, Outlook
Qualification
Graduate
Barista/Customer Service at Caffe Beano Uxborough
Calgary, AB T2N 2V2, Canada - Full Time
Skills Needed
Communication Skills, Cash Handling, Safety Regulations
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Liaison at Alphabe Insight Inc
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Multitasking, Organizational Skills, Customer Focus, Office Software Proficiency
Specialization
Candidates should possess strong communication and interpersonal skills, along with a detail-oriented mindset. Proficiency in basic office software and client management systems is also required.
Customer Service Manager at Hey Lieu
, , Mexico - Full Time
Skills Needed
Customer Service, Leadership, Conflict Resolution, Communication, Organizational Skills, Crm Systems, Call Management, Problem Solving, Team Management, Performance Tracking, Training, Process Improvement, Escalation Management, Analytical Skills, Customer Satisfaction, Logistics
Specialization
Candidates should have over 3 years of experience in a customer service leadership role, preferably in moving or logistics. Strong communication skills and the ability to manage multiple priorities under pressure are essential.
Experience Required
Minimum 5 year(s)
Customer Service Advisor at Clifton Trade Bathrooms
Sunderland SR5 2BN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Officer at GreenSquareAccord
CS0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role.
Qualification
Trade Certificate
Rep, Customer Service II at MasterBrand Cabinets LLC
Charlotte, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Salesforce, Communication, Problem Solving, Organization, Attention to Detail, Teamwork, Time Management, Product Knowledge, Microsoft Office, Warranty Management, Order Processing, Construction Scheduling, Service Work Orders, Customer Communication, Stress Management

Industry

Wholesale Building Materials

Description
Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! Job Description The Rep, Customer Service II reports to the Supervisor, Sales Operations Builder. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and Subcontractors to resolve any customer issues that may occur. This position in an onsite role at the location of Charlotte, North Carolina. YOUR ROLE: Answers calls and responds to all customer communication within two business hours of receipt. Creates service work orders in Salesforce for warranty appointments via phone, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly. Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce. Communicates scheduled completion dates with Customers for scheduled service appointments. Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce. Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly. Ensures that parts are confirmed and appropriately staged for technicians. Diagnoses and prescribes solutions to resolve customer concerns. Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met. Enters customer orders and quotes using our designated systems. Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others. Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment. Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate. Identifies self-development needs and seeks opportunities to work on areas that will further develop skills. Participates in company efforts related to ethics and compliance activities. Performs other duties as assigned. CHARACTERISTICS AND ATTRIBUTES: Make the team better Celebrate success; give feedback to improve Get actively involved and share your perspective Be bold Make big commitments to deliver big results Fail fast Champion improvement Trust the tools to drive results Don’t wait for someone else to find a better way Qualifications Strong service mentality - dedicated to satisfying the customer. Ability to meet deadlines and multi-task in a fast-paced environment. Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail. Solid organizational skills with the ability to manage multiple tasks at once. Ability to write reports, business correspondence, and procedural information. Ability to effectively present information and respond to inquiries from associates, customers, and the general public. Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages. Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary. Ability to retain product knowledge and provide Product Specifications. Ability to manage stressful situations while remaining calm. Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management. Ability to read, analyze, and interpret general business information, documents, and regulations in the English language. Strong skills in Microsoft Office, including Word, Outlook, and Excel. Previous AS400 and Salesforce experience is preferred. Ability to travel 5% annually (domestically). EDUCATION & EXPERIENCE: High school diploma or GED equivalent minimally required. Associate’s degree is preferred. Prior Customer Service experience is required with preference for those who have worked in the cabinet industry. Previous account management experience is preferred. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

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Responsibilities
The Rep, Customer Service II is responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. This role involves collaborating with Builders, the MasterBrand field team, and Subcontractors to resolve customer issues.
Rep, Customer Service II at MasterBrand Cabinets LLC
Charlotte, North Carolina, United States - Full Time
Skills Needed
Customer Service, Salesforce, Communication, Problem Solving, Organization, Attention To Detail, Teamwork, Time Management, Product Knowledge, Microsoft Office, Warranty Management, Order Processing, Construction Scheduling, Service Work Orders, Customer Communication, Stress Management
Specialization
Candidates should have a strong service mentality and the ability to manage multiple tasks in a fast-paced environment. Prior customer service experience is required, preferably in the cabinet industry, along with proficiency in Microsoft Office and Salesforce.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Marshalls PLC
Burton-On-Trent, England, United Kingdom - Full Time
Skills Needed
Telephone Manner, Email, Communication Skills, Customer Experience, Internal Customers
Qualification
Graduate
Customer Service Advisor at Yorkshire Building Society
Sheffield S1 1RQ, , United Kingdom - Full Time
Skills Needed
Management Skills, Financial Services, It, Productivity
Qualification
Graduate
Customer Service Advisor at ELEVATED GROUP LTD
Birmingham B1 2HW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Head of Customer Service at Andritz Oy
St. Louis, Missouri, United States - Full Time
Skills Needed
Management Skills, Supervisory Skills, Verbal Communication, Written Communication, Customer Service Procedures, Attention To Detail, Problem Resolution, Coaching, Mentoring, Microsoft Office Suite
Specialization
A bachelor's degree is preferred along with 5+ years of customer service or field service experience. Previous supervisory experience is also preferred.
Experience Required
Minimum 5 year(s)
Customer Service Advisor at Data Energy Management Services Ltd
BSSC5, , United Kingdom - Full Time
Skills Needed
Numeracy, Training, Communication Skills, Customer Service, Financial Data, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Advisor at Heating Engineers London
Bristol BS4 3EH, , United Kingdom - Full Time
Skills Needed
Training
Qualification
Graduate
Customer Service Advisor at Avant Repair Network Ltd
Huddersfield HD2, , United Kingdom - Full Time
Skills Needed
Customer Service Skills, Communication Skills
Qualification
Graduate
Customer Service Advisor at Halo ARC
Amesbury SP4, , United Kingdom - Full Time
Skills Needed
Health Insurance, Halo, Apps, Pizza, Retail, Life Insurance, Paternity, Working Environment, Health, It, Maternity
Qualification
Graduate
Customer Service Manager at GOODWILL OF THE SAN FRANCISCO BAY
Albany, CA 94706, USA - Full Time
Skills Needed
English, Competitive Advantage, Financials, Embraces Change, Ged, Strategic Vision
Qualification
Diploma
Customer Service Advisor at Cornmarket
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Cashier/Customer Service at Popeyes Louisiana Kitchen
Toronto, ON M6H 4A9, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Officer at Cleanaway
Malaga, Western Australia, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Officer at Alphabe Insight Inc
Cincinnati, Ohio, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Attention To Detail, Microsoft Office Suite, Crm Systems
Specialization
Candidates should have a bachelor's degree in a related field and at least 2 years of experience in customer service or client relations. Strong verbal and written communication skills, along with proficiency in Microsoft Office and CRM systems, are essential.
Experience Required
Minimum 2 year(s)
Customer Service Advisor at Rawlplug Limited
Glasgow G46 8JR, , United Kingdom - Full Time
Skills Needed
Microsoft Word, Excel, Communication Skills, Customer Experience, Time Management, Outlook
Qualification
Graduate
Barista/Customer Service at Caffe Beano Uxborough
Calgary, AB T2N 2V2, Canada - Full Time
Skills Needed
Communication Skills, Cash Handling, Safety Regulations
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Customer Service Liaison at Alphabe Insight Inc
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Multitasking, Organizational Skills, Customer Focus, Office Software Proficiency
Specialization
Candidates should possess strong communication and interpersonal skills, along with a detail-oriented mindset. Proficiency in basic office software and client management systems is also required.
Customer Service Manager at Hey Lieu
, , Mexico - Full Time
Skills Needed
Customer Service, Leadership, Conflict Resolution, Communication, Organizational Skills, Crm Systems, Call Management, Problem Solving, Team Management, Performance Tracking, Training, Process Improvement, Escalation Management, Analytical Skills, Customer Satisfaction, Logistics
Specialization
Candidates should have over 3 years of experience in a customer service leadership role, preferably in moving or logistics. Strong communication skills and the ability to manage multiple priorities under pressure are essential.
Experience Required
Minimum 5 year(s)
Customer Service Advisor at Clifton Trade Bathrooms
Sunderland SR5 2BN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Officer at GreenSquareAccord
CS0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role.
Qualification
Trade Certificate