JOB DESCRIPTION

The role is dedicated to delivering exceptional service by ensuring accurate data entry, managing correspondence, maintaining records and filing systems, and providing reliable information to customers while upholding the accuracy of our databases.

EDUCATION AND EXPERIENCE REQUIREMENT

• Must have obtained a post-secondary diploma in Business Administration or equivalent.
• 1-2 years of administrative and/or customer service experience.
• Experience in office administration/office setting is an asset.
• Must be well versed with working knowledge and experience with Microsoft Office Applications (Outlook, Excel, Teams etc.,).

SKILLS AND KNOWLEDGE

• Strong attention to details with excellent problem-solving skills.
• Excellent communication and interpersonal skills for engaging with all parties including the management, staff and clients.
• Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities as per company policies and procedures.
• Ability to work as a team and independently with minimal supervision.

• Receive, process, and schedule requests for residential/commercial service as appropriate.
• Maintain regular and consistent communication with Technicians and customers.
• Respond to customer requests and schedule timely service appointments.
• Issue correspondence per predetermined schedule.
• Review work orders for accuracy and completeness.
• Ensure accuracy in information transfer and coding of documentation.
• Track and provide progress report on the status work assignments.
• Correspond and investigate with the Technicians and Utility organizations for any errors.
• Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution.
• Participate as needed in special department projects and other duties as assigned by department leaders.
• Identify areas of improvement based on the organization’s strategic direction within areas of responsibility.
• Maintain workload at optimal productivity levels to improve operational efficiency.
• Perform Lakeside standard and quality reviews.
• Adhere to established training processes and procedures to ensure compliance with the quality management system and consistency within the department.