This role is ideal for someone who thrives on helping customers while keeping the back-office operations running smoothly. You’ll be a point of contact for clients—handling inquiries, resolving issues, and processing orders—while also managing essential administrative tasks that support the business.

SKILLS & QUALIFICATIONS:

· Strong verbal and written communication skills
· Excellent organization and time management abilities
· Proficiency with MS Office (Word, Excel, Outlook)
· Experience using QuickBooks
· Logistical background is an asset
· Customer-focused attitude with problem-solving skills
· Ability to work independently while managing multiple priorities
· Bilingual is necessary for the role
Job Types: Part-time, Contract
Pay: $19.00 - $25.00 per hour
Expected hours: 25 – 35 per week
Application Question(s):
*

Are you OK with working as an independent consultant with our company

• Are you OK with working 25-35 hours a week
• What is your 5 year plan

Language:

• French (Preferred)

Work Location: Remot

CUSTOMER SERVICE DUTIES

· Respond to customer inquiries via email in a timely and professional manner
· Process and track customer orders from start to completion
· Resolve issues, troubleshoot concerns, and escalate as necessary
· Maintain accurate customer records in the QuickBooks system
· Provide product/service information and upsell when appropriate

ADMINISTRATIVE DUTIES

· Prepare and process invoices, purchase orders, and internal reports
· Maintain organized filing systems—both digital and physical
· Attend virtual meetings and coordinate internal communications when necessary
· Assist with data entry, inventory tracking, and production supply management
· Support VP of Operations with special projects and daily operational tasks when necessary