JOB SUMMARY

Emerson is dedicated to addressing our customers’ most complex challenges by delivering innovative solutions that use our world-class expertise and pioneering technologies. We are committed to consistently exceeding customer expectations, with Safety and Quality serving as the foundation of everything we do. This commitment ensures safer work environments while maintaining the highest standards of quality in the products and services we deliver.
This position is part of Measurement Solutions for the MEA region and is based in Dubai, UAE.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Engineering (Quality / Mechanical / Manufacturing) Bachelor’s degree or equivalent experience

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• The role involves managing and supporting a range of activities, including:
• Act as the main point of contact for customer quality issues, inquiries, and audits
• Manage customer factory approvals and ensure all documentation is complete and accurate
• Handle customer feedback, complaints, and notifications, ensuring timely resolution
• Conduct root cause analysis and implement corrective and preventive actions (CAPA)
• Support the development and maintenance of dashboards and reports (e.g., Power BI)
• Analyze support requests and assist in issue resolution
• Maintain accurate records and documentation related to customer quality activities
• Participating in internal and external audits as required
• Collaborate with multi-functional teams to drive quality improvements
• Develop and Deliver QHSE related trainings to all employees
• Support the implementation and maintenance of ISO 9001 and other relevant standards
• Lead, Support & Promote a culture of quality and continuous improvement across the organization as needed

FOR THIS ROLE, YOU WILL NEED:

• Solid computer skills, Microsoft Outlook & Excel
• Strong verbal and written communication skills; must be proficient in English
• Strong experience with ability to understand customer(s) and the Emerson business environment