ABOUT NETAPP

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won’t be doing it alone. At NetApp, we’re all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

JOB SUMMARY

As a FEDERAL Customer Success Manager 1 (CSM) at NetApp US Public Sector, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business and sales outcomes for our valued clients. By driving deep value realization, fostering strong customer and partner relationships, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success.

As a Customer Success Manager 1, Your Responsibilities Include:

• Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
• Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
• Conduct health insight meetings with customers to assess experience with their NetApp solutions, address challenges, and identify areas for improvement
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value in their current and next NetApp purchase
• Maintain the customer inventory of assets & services while identifying/qualifying opportunities to modernize, expand, replace, or optimize their environments.
• Work closely with Sales, Support, and other Technical teams and Subject Matter Experts to ensure an exceptional customer experience and drive the customer success strategy to the next phase of the sales cycle.
• Ability to work with and understand the complexities of our US Public Sector FED customers. This includes an understanding of contracting vehicles, procurement practices and compliance and regulation requirements. Must be a US Citizen living in the United States.

JOB REQUIREMENTS

• US Citizen on US Soil is mandatory
• Strong communicator and with emotional intelligence (EQ) to build relationships. Including written and verbal communication skills.
• Track record of working successfully with partners and customers to achieve desired targets.
• Capable of handling multiple tasks, ability to prioritize activities and respond promptly.
• Technical proficiency (willingness to learn) to understand customer language and articulate the value of NetApp Solutions.
• Proven ability to work in a team environment working towards company assigned targets.
• Must be able to demonstrate proficiency in presentation and negotiation skills.
• Must be a self-starter.
• Skilled in data analysis, providing actionable insights, making recommendations and identifying new opportunities for growth.
• Proficiency in MS Office required, Excel as focus; experience with Salesforce, and Tableau is a plus.
• Willingness to move for career opportunities preferred.

EDUCATION

• A Bachelor of Business Administration, or a related, or relevant field-based or sales experience is essential.
• Minimum of 3+ years of applicable professional customer-facing experience is required (Customer Success, Customer Support and Account Management)
  Compensation:
  The target salary range for this position is 103,700 - 134,200 USD. The salary offered will be determined by the candidate’s location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
  At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

• Develop and nurture strong relationships with customers, becoming a trusted advisor and advocate throughout their journey with NetApp.
• Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan tailored to their specific needs and goals.
• Conduct health insight meetings with customers to assess experience with their NetApp solutions, address challenges, and identify areas for improvement
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value in their current and next NetApp purchase
• Maintain the customer inventory of assets & services while identifying/qualifying opportunities to modernize, expand, replace, or optimize their environments.
• Work closely with Sales, Support, and other Technical teams and Subject Matter Experts to ensure an exceptional customer experience and drive the customer success strategy to the next phase of the sales cycle.
• Ability to work with and understand the complexities of our US Public Sector FED customers. This includes an understanding of contracting vehicles, procurement practices and compliance and regulation requirements. Must be a US Citizen living in the United States