JOB DESCRIPTION:

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
We’re looking for a Customer Success Representative to join our PharmScript team within our Customer Success department. As a Customer Success Representative, you’ll serve as a liaison between long-term care facilities and our internal pharmacy departments. You’ll be responsible for actively managing customer relationships and ensuring that customer feedback is received and acted upon.
The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.

QUALIFICATIONS:

• High School education with more than 10 years as a pharmacy technician. Bachelor’s degree in business, or other related preferred
• LPN or RN license preferred
• Must possess well rounded business acumen in the long-term care pharmacy industry, with a minimum of 5 years of progressive project management experience, including 5 years in a senior operational leadership role with best practice procedural development and deployment experience
• Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry
• Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem solving and strategic thinking skills
• Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software

SKILLS AND ABILITIES:

• Strong analytical problem solving and strategic thinking skills
• Excellent interpersonal skills
• Ability to travel as needed
• Basic computer skills and proficient in Microsoft Office
• Salesforce or CRM experience is a plus

• Actively manage customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction with pharmacy services.
• Collaborate with the implementation team to onboard new PharmScript customers
• Visit assigned facilities in person at least once a month.
• Assist partner facilities with a range of activities including routine pharmacy inventory and audits, establishing pharmacy policy and procedures, prepare for annual state
• Surveys, and ensure regulatory compliance and conformance to all applicable state and federal laws.
• Review and audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits.
• Educate facility staff on pharmacy cost management and advise on preferred medication covered by Medicaid and Medicare Part D.
• Promote guidelines for medical necessity and high cost and dangerous medications for residents.
• Educate licensed staff on company policy, procedure and protocol through in-servicing.
• Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses
• In-service, inspect, replenish, troubleshoot and audit the automated dispensing/off-site inventory located inside the facility.
• Monitor and maintain an impactful cost containment program within areas of focus
• Arrange presentations and represent services the company provides for current and prospective customers.
• Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus
• Educate administrators, DONs and LTC facility staff on pharmacy cost management
• Promote guidelines for medical necessity and high cost/dangerous medications for residents