PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:

Lead teams responsible for technology solutions that meet business needs and satisfy risk and operational requirements of the Technology organization. Identify and resolves complex technical, operational, risk management, and organizational challenges for an LOB or several Sub LOBs. Leverage emerging technologies and automation to improve business efficiencies, enhance speed-to-market of solution delivery, and support business and enterprise transformation and optimization. A strong recruiter of talent, and has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.
In an Agile environment: Act as an Agile champion. Primarily responsible for delivering high quality working software and automating manual/reusable tasks. Leverage engineering practices to deliver business value. Responsible for oversight of software engineering and unit testing, and supporting integration and functional testing. Oversee warranty support and knowledge transfer to production support. Ensure developed code is in accordance with the acceptance criteria established by the Product Owner.
SCOPE: The differentiating factor between levels of SWE Director is scope, such as size of budget and headcount, and complexity of the business line and related technologies. This level of SWED would be handling the most complex and sizable business line and technologies

REQUIRED QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor degree and equivalent education and experience, which could include any combination of ten years of experience in IT software engineering, five years’ relevant business experience (i.e. making technical-related decisions on the business side), five years’ experience in project management, and at least five years of management experience.
2. Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators
3. Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
4. Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services
5. Ability to solve unique and highly complex technical, operational, and organizational problems
6. Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives
7. Experience managing projects with enterprise-wide implications from conception through implementation

PREFERRED QUALIFICATIONS:

1. Understanding of multiple approaches to Software Engineering
2. Full understanding of Agile methodology
3. Experience leading teams in an Agile organization, particularly those practicing DevSecOps, and/or are in transition from traditional waterfall approach to Agile approach
4. Banking or financial services experience
5. Expertise in designing, testing, and scaling resilient architectures that maintain high availability and fault tolerance under heavy transactional loads.
6. Experience with chaos engineering, disaster recovery planning, and building self-healing systems.
7. Deep understanding of service-level objectives (SLOs) and service-level agreements (SLAs) in mission-critical environments.
8. Proven experience in integrating AI/ML models into operational workflows for predictive maintenance, anomaly detection, and real-time decision support.
9. Strong background in data analytics and leveraging big data frameworks to enhance the accuracy of predictive algorithms.
10. Familiarity with AI/ML Ops practices to ensure robust model deployment, monitoring, and continuous improvement.
11. Skill in implementing state-of-the-art observability platforms to provide deep insights into system performance, enabling proactive issue resolution.
12. Proficiency with modern telemetry, logging, and monitoring tools that integrate seamlessly with AI/ML systems.
13. Experience ensuring that resilient and AI-driven infrastructures adhere to stringent financial services regulations and cybersecurity best practices.
14. Ability to integrate security and compliance as integral parts of the overall architecture, particularly in an evolving threat landscape.
15. Demonstrated track record of leveraging emerging technologies to drive continuous improvement and foster an innovation culture.
16. Strong problem-solving skills to pioneer creative solutions that address both current and future operational challenges.

17. SERVICENOW AIOPS EXPERIENCE.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules and budgets, including Agile methodologies.
2. Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
3. Lead teams by encouraging innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
4. Oversee the planning, design, engineering, automated testing and deployment of application projects in conjunction with a variety of resources, which may include Waterfall or Agile approaches.
5. Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term strategic planning and performance, and broader business objectives and priorities.
6. Apply an in-depth understanding of systems engineering and administration in guiding and coaching team members across a variety of diverse technical skillset, disciplines, and platforms
7. Identify and resolve complex technical, operational, and organizational problems leveraging strong problem solving, teamwork, influencing, and communication skills
8. Impact results by planning and sometimes championing for the funding of projects, products, services, and/or technologies.
9. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately.
10. Will often play as a technical consultant, lead role, or a liaison between business, product and technology in large or complex projects or initiatives.
11. Strong recruiter of a diverse set of talented engineers and actively participates in self-directed or enterprise-wide recruiting initiatives.
12. Oftentimes, helps drive technical and business strategy, as well as help influence stakeholders decisions.
13. Be a positive change agent to help define the Truist culture by implementing that change within their own teams to showcase a newer and higher standard.
14. Ability to help manage a high volume of stakeholder relationships across several internal or external teams/organizations.
15. Help develop and support business cases that lead to investment of new technologies, initiatives, or programs in support of business or technology strategy.