The Senior Vice President of Enrollment Technology and Systems serves as the owner of their subdivision, inclusive of Carnegie’s Enrollment Slate teams, focusing on Admissions and Student Success Implementations and Communications, and Carnegie’s Enhanced Student Services (Contact Center). They provide a desired work environment for those within the team, maintain a positive external reputation, and work to deliver on internal sales and revenue goals.

QUALIFICATIONS:

• A thorough and strategic understanding of the managed and customer services landscape
• Ability to guide high-level decision-making and drive the organization’s strategic initiatives
• Executive level leadership, management, and interpersonal skills
• Excellent organizational skills, including attention to detail, multitasking, prioritization, and decision-making
• Extensive systems knowledge
• Effective communication and time management skills for a remote work environment as well as the ability to use/learn multiple technology platforms and switch between them on a regular basis
• Must be able to work at a computer for prolonged periods

EXPERIENCE

• Bachelor’s degree or equivalent life/work experience
• Minimum of 10 years of advanced, instance-wide Technolutions Slate CRM and/or system experience
• Minimum of 10 years of higher education and/or agency experience

• Strategy, Leadership, and Innovation
• Provide visionary leadership for the subdivision, utilizing advanced insights from the Slate CRM and Contact Center platform and an in-depth understanding of emerging higher education trends to guide strategic initiatives, ensuring alignment with the organization’s overarching goals and market positioning
• Play a pivotal role in the development of strategic goals, offering high-level input to ensure that objectives are ambitious, actionable, and aligned with long-term organizational priorities, driving execution and accountability to ensure the successful attainment of these goals across teams
• Lead the strategic integration of the subdivision’s people, products, and processes across the entire Carnegie framework, fostering cross-functional collaboration, optimizing resource and AI utilization, and ensuring seamless alignment to achieve organizational cohesion and business excellence
• Spearhead the identification and development of innovative products and market opportunities, leveraging cutting-edge research, market intelligence, and forward-thinking strategies to continually evolve the organization’s offerings and expand its impact in the higher education sector
• Sales and Revenue Oversight
• Proactively monitor and analyze sales and revenue performance, ensuring alignment with overarching business objectives and revenue targets, while identifying and capitalizing on emerging market opportunities
• Provide executive-level guidance on the formulation of sales assets and positioning of service offerings, leveraging market intelligence and competitive analysis to drive strategic recommendations for pricing models and value propositions, ensuring optimal market positioning
• Spearhead the development and execution of complex, custom scoping initiatives, overseeing project-based revenue allocation to maximize profitability and ensure strategic alignment with client needs
• Delivery Strategy
• Offer strategic counsel and oversight on the execution of key projects within the subdivision, ensuring that project strategies are aligned with organizational goals, leveraging best practices, and driving optimal outcomes across all phases and milestones of project delivery
• Provide visionary leadership in shaping the strategic approach to the delivery of critical end-of-project deliverables, ensuring alignment with broader business objectives, quality standards, and client expectations while driving continuous improvement across the team
• Manage and cultivate a select portfolio of one or two key partners, overseeing the strategic relationship to ensure mutual value creation, long-term success, and alignment with the organization’s growth and partnership goals
• Supervisory Responsibilities
• Provide strategic oversight and mentorship to senior leaders within the subdivision, delivering insightful, constructive feedback through performance evaluations
• Foster a culture of continuous development and excellence, aligning individual leadership growth with organizational objectives
• Lead the strategic management of staffing, workload distribution, and resource allocation across the subdivision, ensuring the effective deployment of talent and bandwidth
• Architect and refine the subdivision’s organizational structure to support scalable growth, continuously assessing and evolving processes, teams, and workflows to ensure alignment with long-term business strategy and the dynamic needs of the organization