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Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Order Processing, Customer Inquiries, Account Management, Communication Skills, Multilingual Proficiency, International Customer Support, Administrative Duties, Logistics Coordination, Crm Systems, Problem Solving, Attention To Detail, Multitasking, Troubleshooting, Stock Checks, Refund Processing, Customer Satisfaction
Specialization
Candidates must possess a minimum of 2 years of customer service experience, preferably in e-commerce or retail, and be fluent in English. Essential qualifications include strong communication, proficiency with CRM systems, excellent problem-solving abilities, and the capacity to manage high volumes of work in a fast-paced setting.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Experience, Query Resolution, Customer Satisfaction, Quality Service
Specialization
The minimum educational requirement is a High School Diploma or equivalent, though a graduate degree is preferred. Prior experience in customer service or a related field is considered an advantage.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Data Entry, Transaction Processing, Record Maintenance, Meeting Coordination, Office Supplies Management, Reporting, Quality Compliance, Attention To Detail
Specialization
Candidates must hold a graduate degree and possess between 1 to 3 years of relevant experience. The role requires adherence to company policies, attendance schedules, and the ability to provide daily process reports.
Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Communication Skills, Telephone Etiquette, Active Listening, Organizational Skills, Time Management, Patience, Microsoft Office, Word, Excel, Technical Support, Billing Transactions, Data Entry
Specialization
Candidates should have up to one year of experience in a customer service environment and possess strong communication and organizational skills. Proficiency in basic computer applications like MS Office is required, along with the ability to commit to a structured training program.
Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Policy Amendments, Data Analytics, Digital Operations, Ai, Inbound Calls, Policy Cover Checking, Empathy, First Time Resolution, Telephone Etiquette, Communication Skills, Listening Abilities, Organizational Skills, Time Management, Computer Literacy, Ms Office
Specialization
Candidates need a minimum of six months of customer service experience, good English articulation (spoken and written), and basic computer literacy including MS Office applications. Preferred qualifications include soft skills, telecommunications experience, and some post-high school education, alongside excellent telephone etiquette and organizational skills.
Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Gds, Refunds, Fares, Pricing, Communication Skills, Travel Geographical Knowledge, Accuracy, Productivity Standards, Willingness To Learn, Client Interaction, Query Resolution, Process Improvement, Flexibility, Change Ready
Specialization
Candidates must have a bachelor's degree and 0-2 years of relevant experience. Knowledge of GDS, refunds, fares, pricing, and good communication skills are required.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Booking, Delivery Management, Query Resolution, Order Tracking, Returns Processing
Specialization
The primary requirement is handling logistics issues such as unreceived deliveries, faulty products, tracking, and returns for home orders. A Bachelor's Degree is specified as the required study level.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
O2c Cash Apps, Collections, Disputes, Bankruptcy, Communication, Problem Solving, Interpersonal Skills, Microsoft Office Suite, Outlook
Specialization
Candidates should have a Bachelor or Master degree in Finance and Accounting with 0 to 1 year of experience, preferably with exposure to AR Cash application or back office collections processes. A strong analytical mindset, attention to detail, and proficiency in Microsoft Office Suite are essential.
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Customer Service, Order Processing, Problem Solving, Communication, Interpersonal Skills, Crm Systems, Multitasking, Attention To Detail, Organizational Skills, International Customer Support, Returns Management, Logistics Coordination, Inventory Management, Language Proficiency, Administrative Tasks, Customer Satisfaction
Specialization
Candidates must be fluent in English and have a minimum of 2 years of customer service experience, preferably in e-commerce or retail. Strong communication skills and proficiency in multiple languages are essential.
Experience Required
Minimum 2 year(s)
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Customer Service, Patient Scheduling, Data Entry, Call Handling, Reporting, Compliance, Time Management, Communication
Specialization
Candidates must hold a higher education diploma and possess between 0 to 2 years of relevant experience. Proficiency in following desktop procedures and adhering to company policies is required.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Order Entry, Customer Service, Claims Processing, Performance Goals, Policy Conformance, Pricing Structures, Teamwork, System Improvement, Computer Skills, Microsoft Office Suite, Outlook, Excel, Attention To Detail, Interpersonal Skills, Geometry, Math Calculations
Specialization
Candidates need a minimum of a Bachelor's degree, with a B.E/B.Tech preferred, and 1-4 years of Customer Service or MIS experience, though pool industry or manufacturing experience is a plus. Essential skills include excellent computer proficiency (Outlook, Word, Excel), strong attention to detail, interpersonal skills, geometry knowledge, quick math abilities, and organizational skills.
Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Gds, Refunds, Fares, Pricing, Travel Certification, Fare Types, Routing Types, Communication Skills, Travel Geographical Knowledge, Accuracy, Productivity, Client Interaction, Query Resolution, Relationship Building, Process Improvement
Specialization
Candidates must possess working knowledge of any Global Distribution System (GDS) and expertise in handling Refunds, Fares, and Pricing, along with a required Travel certification. The position demands good communication skills, strong travel geographical knowledge, and a commitment to maintaining high accuracy and productivity standards.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Support, Chat Support, Empathy, Emotional Intelligence, Conflict Resolution, Financial Services, Negotiation, Attention To Detail, Problem Solving, Digital Self Service Tools, Regulatory Compliance
Specialization
The role requires a graduate with 1 to 3 years of experience and the ability to work in a fast-paced, dynamic environment. Candidates must demonstrate strong empathy, emotional intelligence, and attention to detail when managing challenging customer interactions.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Claims Processing, Disbursements Processing, Data Protection Act Compliance, Client Security Policy Adherence, Information Systems Maintenance, Record Keeping, Communication Skills
Specialization
Candidates must ensure compliance with the Data Protection Act and Client Security Policy and Procedures while maintaining awareness of service commitments and company core values. External qualifications require good communication skills and 0 to 3 years of experience.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Customer Service, Bilingual, Communication Skills, Data Entry, Policy Coding, Attention To Detail, Group Insurance, Process Compliance
Specialization
Candidates must possess strong communication skills in both English and Spanish and have a customer-focused attitude. A high school diploma or equivalent is required, along with at least 2 years of relevant experience.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
Income Tax Laws, Sap, S4hana, P2p Processes, Vendor Maintenance, Invoice Processing, Exception Handling, Payments, Reporting, T&E Audit, Customer Service, Quality Orientation, Excel, Spreadsheets, Powerpoint, Slides
Specialization
Candidates need 15 years of education with 1-2 years of relevant experience in P2P for Analysts or Junior Analysts, including prior experience in all Accounts Payable functions like vendor maintenance and invoice processing. A high level of customer service, quality orientation, and strong experience with Excel and PowerPoint are essential.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Claims Processing, Disbursements Processing, Maintenance Processing, Data Protection Act Compliance, Client Security Policy Adherence, Customer Information Systems Operation, Coaching, Development, Quality Assurance
Specialization
Candidates need a Higher Education Diploma along with 0 to 2 years of relevant experience for this role focused on complex transaction processing. Executives must maintain accurate customer information records and strictly comply with the Data Protection Act and Client Security Policy.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
Operations Management
Specialization
The ideal candidate should have 0 to 3 years of experience and must possess a Commerce Graduate qualification. The role is classified under Back Office-Finance & Accounting.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Service, Complaint Management, Call Handling, Case Management, Regulatory Compliance, First Call Resolution, Communication Skills, Escalation Management
Specialization
Requires a bachelor's degree with 0 to 1 year of experience. Candidates must be able to handle case notes accurately and coordinate with internal teams for resolution.
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
P&C Policy Administration, Personal Lines Policy Admin, Transaction Processing, Sla Management, Quality Compliance, Desktop Procedures
Specialization
Requires a Bachelor's degree and at least 1 year of experience in Personal Lines Policy Administration within P&C. Candidates must achieve CEF assessment scores above B1-5.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India -
Full Time


Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Processing, Customer Inquiries, Account Management, Communication Skills, Multilingual Proficiency, International Customer Support, Administrative Duties, Logistics Coordination, CRM Systems, Problem-Solving, Attention To Detail, Multitasking, Troubleshooting, Stock Checks, Refund Processing, Customer Satisfaction

Industry

Business Consulting and Services

Description
Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for processing orders, resolving customer inquiries, and managing customer accounts. This role requires effective communication skills, proficiency in multiple languages, and the ability to manage a range of customer service tasks, including international customer support and administrative duties. The position is ideal for someone who enjoys working in a fast-paced environment and delivering exceptional service. Key Responsibilities: 1. Order Processing & General Customer Inquiries * Process and verify customer orders to ensure accuracy and timely fulfillment. * Address inquiries related to orders not received, including investigating delivery delays or missing items. * Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution. * Resolve general customer inquiries regarding product availability, pricing, and order status. * Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries. 2. Store Queries (Next Stores) * Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items. * Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock. * Liaise with relevant teams to facilitate product availability and deliveries to stores. 3. International Customer Support (Multilingual) * Handle inquiries from international customers regarding orders not received, tracking information, and returns. * Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services. * Manage return processes for international customers, ensuring they receive timely updates and solutions. * Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs. * Ensure that international customers receive exceptional service and all queries are resolved in a timely manner. 4. Administrative Tasks * Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds. * Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions. * Maintain accurate and up-to-date records of customer interactions in the CRM system. * Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes. 5. General Customer Support * Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction. * Stay updated on company products, services, and policies to assist customers effectively. * Contribute to the continuous improvement of customer service processes and tools. Required Qualifications: * Languages: Fluent in English (written and spoken). * Experience: Minimum of 2 years of customer service experience, preferably in an e-commerce or retail environment. * Skills: * Strong communication and interpersonal skills. * Proficient in using customer service management tools and CRM systems. * Ability to multitask and manage high volumes of queries. * Excellent problem-solving and troubleshooting abilities. * Strong organizational skills and attention to detail.
Responsibilities
The role involves processing customer orders, addressing general and international inquiries, handling store queries regarding parcel deliveries, and managing administrative tasks like account adjustments and mass communications. Key duties focus on ensuring timely fulfillment, accurate inventory checks, and providing multilingual support across various customer service channels.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Order Processing, Customer Inquiries, Account Management, Communication Skills, Multilingual Proficiency, International Customer Support, Administrative Duties, Logistics Coordination, Crm Systems, Problem Solving, Attention To Detail, Multitasking, Troubleshooting, Stock Checks, Refund Processing, Customer Satisfaction
Specialization
Candidates must possess a minimum of 2 years of customer service experience, preferably in e-commerce or retail, and be fluent in English. Essential qualifications include strong communication, proficiency with CRM systems, excellent problem-solving abilities, and the capacity to manage high volumes of work in a fast-paced setting.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Experience, Query Resolution, Customer Satisfaction, Quality Service
Specialization
The minimum educational requirement is a High School Diploma or equivalent, though a graduate degree is preferred. Prior experience in customer service or a related field is considered an advantage.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Data Entry, Transaction Processing, Record Maintenance, Meeting Coordination, Office Supplies Management, Reporting, Quality Compliance, Attention To Detail
Specialization
Candidates must hold a graduate degree and possess between 1 to 3 years of relevant experience. The role requires adherence to company policies, attendance schedules, and the ability to provide daily process reports.
Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Communication Skills, Telephone Etiquette, Active Listening, Organizational Skills, Time Management, Patience, Microsoft Office, Word, Excel, Technical Support, Billing Transactions, Data Entry
Specialization
Candidates should have up to one year of experience in a customer service environment and possess strong communication and organizational skills. Proficiency in basic computer applications like MS Office is required, along with the ability to commit to a structured training program.
Executive at EXL Talent Acquisition Team
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Customer Service, Policy Amendments, Data Analytics, Digital Operations, Ai, Inbound Calls, Policy Cover Checking, Empathy, First Time Resolution, Telephone Etiquette, Communication Skills, Listening Abilities, Organizational Skills, Time Management, Computer Literacy, Ms Office
Specialization
Candidates need a minimum of six months of customer service experience, good English articulation (spoken and written), and basic computer literacy including MS Office applications. Preferred qualifications include soft skills, telecommunications experience, and some post-high school education, alongside excellent telephone etiquette and organizational skills.
Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Gds, Refunds, Fares, Pricing, Communication Skills, Travel Geographical Knowledge, Accuracy, Productivity Standards, Willingness To Learn, Client Interaction, Query Resolution, Process Improvement, Flexibility, Change Ready
Specialization
Candidates must have a bachelor's degree and 0-2 years of relevant experience. Knowledge of GDS, refunds, fares, pricing, and good communication skills are required.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Booking, Delivery Management, Query Resolution, Order Tracking, Returns Processing
Specialization
The primary requirement is handling logistics issues such as unreceived deliveries, faulty products, tracking, and returns for home orders. A Bachelor's Degree is specified as the required study level.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
O2c Cash Apps, Collections, Disputes, Bankruptcy, Communication, Problem Solving, Interpersonal Skills, Microsoft Office Suite, Outlook
Specialization
Candidates should have a Bachelor or Master degree in Finance and Accounting with 0 to 1 year of experience, preferably with exposure to AR Cash application or back office collections processes. A strong analytical mindset, attention to detail, and proficiency in Microsoft Office Suite are essential.
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Customer Service, Order Processing, Problem Solving, Communication, Interpersonal Skills, Crm Systems, Multitasking, Attention To Detail, Organizational Skills, International Customer Support, Returns Management, Logistics Coordination, Inventory Management, Language Proficiency, Administrative Tasks, Customer Satisfaction
Specialization
Candidates must be fluent in English and have a minimum of 2 years of customer service experience, preferably in e-commerce or retail. Strong communication skills and proficiency in multiple languages are essential.
Experience Required
Minimum 2 year(s)
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Customer Service, Patient Scheduling, Data Entry, Call Handling, Reporting, Compliance, Time Management, Communication
Specialization
Candidates must hold a higher education diploma and possess between 0 to 2 years of relevant experience. Proficiency in following desktop procedures and adhering to company policies is required.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Order Entry, Customer Service, Claims Processing, Performance Goals, Policy Conformance, Pricing Structures, Teamwork, System Improvement, Computer Skills, Microsoft Office Suite, Outlook, Excel, Attention To Detail, Interpersonal Skills, Geometry, Math Calculations
Specialization
Candidates need a minimum of a Bachelor's degree, with a B.E/B.Tech preferred, and 1-4 years of Customer Service or MIS experience, though pool industry or manufacturing experience is a plus. Essential skills include excellent computer proficiency (Outlook, Word, Excel), strong attention to detail, interpersonal skills, geometry knowledge, quick math abilities, and organizational skills.
Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Gds, Refunds, Fares, Pricing, Travel Certification, Fare Types, Routing Types, Communication Skills, Travel Geographical Knowledge, Accuracy, Productivity, Client Interaction, Query Resolution, Relationship Building, Process Improvement
Specialization
Candidates must possess working knowledge of any Global Distribution System (GDS) and expertise in handling Refunds, Fares, and Pricing, along with a required Travel certification. The position demands good communication skills, strong travel geographical knowledge, and a commitment to maintaining high accuracy and productivity standards.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Support, Chat Support, Empathy, Emotional Intelligence, Conflict Resolution, Financial Services, Negotiation, Attention To Detail, Problem Solving, Digital Self Service Tools, Regulatory Compliance
Specialization
The role requires a graduate with 1 to 3 years of experience and the ability to work in a fast-paced, dynamic environment. Candidates must demonstrate strong empathy, emotional intelligence, and attention to detail when managing challenging customer interactions.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Claims Processing, Disbursements Processing, Data Protection Act Compliance, Client Security Policy Adherence, Information Systems Maintenance, Record Keeping, Communication Skills
Specialization
Candidates must ensure compliance with the Data Protection Act and Client Security Policy and Procedures while maintaining awareness of service commitments and company core values. External qualifications require good communication skills and 0 to 3 years of experience.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Customer Service, Bilingual, Communication Skills, Data Entry, Policy Coding, Attention To Detail, Group Insurance, Process Compliance
Specialization
Candidates must possess strong communication skills in both English and Spanish and have a customer-focused attitude. A high school diploma or equivalent is required, along with at least 2 years of relevant experience.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
Income Tax Laws, Sap, S4hana, P2p Processes, Vendor Maintenance, Invoice Processing, Exception Handling, Payments, Reporting, T&E Audit, Customer Service, Quality Orientation, Excel, Spreadsheets, Powerpoint, Slides
Specialization
Candidates need 15 years of education with 1-2 years of relevant experience in P2P for Analysts or Junior Analysts, including prior experience in all Accounts Payable functions like vendor maintenance and invoice processing. A high level of customer service, quality orientation, and strong experience with Excel and PowerPoint are essential.
Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Claims Processing, Disbursements Processing, Maintenance Processing, Data Protection Act Compliance, Client Security Policy Adherence, Customer Information Systems Operation, Coaching, Development, Quality Assurance
Specialization
Candidates need a Higher Education Diploma along with 0 to 2 years of relevant experience for this role focused on complex transaction processing. Executives must maintain accurate customer information records and strictly comply with the Data Protection Act and Client Security Policy.
Executive at EXL Talent Acquisition Team
Bengaluru, karnataka, India - Full Time
Skills Needed
Operations Management
Specialization
The ideal candidate should have 0 to 3 years of experience and must possess a Commerce Graduate qualification. The role is classified under Back Office-Finance & Accounting.
Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Customer Service, Complaint Management, Call Handling, Case Management, Regulatory Compliance, First Call Resolution, Communication Skills, Escalation Management
Specialization
Requires a bachelor's degree with 0 to 1 year of experience. Candidates must be able to handle case notes accurately and coordinate with internal teams for resolution.
Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
P&C Policy Administration, Personal Lines Policy Admin, Transaction Processing, Sla Management, Quality Compliance, Desktop Procedures
Specialization
Requires a Bachelor's degree and at least 1 year of experience in Personal Lines Policy Administration within P&C. Candidates must achieve CEF assessment scores above B1-5.
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