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Manager, Digital and AI Debt Collections at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Digital Collection Strategies, Ai Implementation, Debt Collections, Loan Servicing, Data Analysis, Project Management, Sms Marketing, Email Marketing, Process Automation, Regulatory Compliance, Vendor Management, Performance Metrics, Team Management, Workflow Mapping, Customer Engagement, Segmentation
Specialization
Requires a Bachelor's degree and professional experience in debt collections or loan servicing. Candidates must possess strong analytical skills and a deep interest in AI, automation, and digital communication technologies.
Experience Required
Minimum 5 year(s)
Accountant at Gulf International Finance Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Manager, Collections Strategy and Operations at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Operational Strategy, Collections Management, Process Improvement, Data Analysis, People Management, Stakeholder Management, Project Execution, Staffing Strategy, Performance Metrics, Vendor Management, Workflow Documentation, Mentoring And Coaching
Specialization
Requires a Bachelor's degree and experience in operational strategy, collections, or process mapping. Candidates must be highly analytical, detail-oriented, and capable of leading large projects and mentoring employees.
Experience Required
Minimum 5 year(s)
Logistics Coordinator at Gulf International Finance Limited
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Logistics Coordinator at Gulf International Finance Limited
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Junior Regulatory Counsel (Financial Services / Lending) at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Consumer Lending Law, Financial Services Compliance, Regulatory Oversight, Contract Negotiation, Litigation Management, Internal Auditing, Risk Mitigation, Corporate Governance, Legal Drafting, Compliance Training
Specialization
Requires a J.D. from an accredited law school and 1-3 years of legal experience in consumer finance or banking compliance. Must have strong working knowledge of regulations including FDCPA, TILA, FCRA, and CFPB standards.
Experience Required
Minimum 2 year(s)
Logistics Coordinator at Gulf International Finance Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Manager - Private Banking (DIFC) at Kuwait Finance House (Bahrain) B.S.C
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Team Leader Financial Services at DEPARTMENT OF TREASURY & FINANCE SA
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Crime Oversight Manager at Distribution Finance Capital Limited
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Erp Technical Specialist at WOODSIDE ENERGY FINANCE (UK) LIMITED
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Treasury Analyst at RemX - Accounting & Finance Staffing
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Operations Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Site Engineer at DS Concept Intelligent Trade Finance
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Office Coordinator at DEPARTMENT OF TREASURY & FINANCE SA
Australia, Mississippi, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Spanish Fluency, Loan Servicing, Debt Collection, Loss Mitigation, Negotiation, Regulatory Compliance, Problem Solving, Analytical Skills, Time Management, Interpersonal Communication
Specialization
Candidates must be bilingual in Spanish and English with 1-3 years of experience in loan servicing or collections. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 2 year(s)
Manager, Digital and AI Debt Collections at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Digital Collection Strategies, AI Implementation, Debt Collections, Loan Servicing, Data Analysis, Project Management, SMS Marketing, Email Marketing, Process Automation, Regulatory Compliance, Vendor Management, Performance Metrics, Team Management, Workflow Mapping, Customer Engagement, Segmentation

Industry

Financial Services

Description
Manager, Digital and AI Debt Collections   Full-Time | Exempt | In-Office | Pompano Beach, Florida   SAFCO is seeking a driven, forward-thinking professional to help lead the digital and AI transformation of our debt collection and loan servicing operations.   This role will focus on developing more effective ways to engage customers through SMS/text messaging, email, AI-powered solutions, and other digital channels. The ideal candidate combines debt collections or loan servicing experience with strong analytical skills, curiosity about emerging technology, and the ability to turn new ideas into measurable results.   This is an exciting opportunity for someone who enjoys building programs from the ground up and wants to make a visible impact within a growing organization.   What You Will Do * Develop and execute digital collection strategies using SMS/text messaging, email, chat, and other digital communication channels * Identify opportunities to incorporate AI into collection workflows, customer engagement, account prioritization, and operational decision-making * Evaluate customer response, engagement, contact, and payment data to improve digital campaigns and collection outcomes * Design and test messaging strategies, contact sequences, segmentation approaches, and targeted campaigns for delinquent customers * Partner with IT, Compliance, Data Analysts, and departmental leaders to implement digital and AI-driven solutions * Analyze existing collection and servicing processes to identify opportunities for automation, efficiency, and improved customer engagement * Research and evaluate technology vendors, platforms, and AI tools that can enhance collection operations * Develop performance metrics, dashboards, and reporting to measure the effectiveness of digital collection strategies * Ensure digital communications and collection practices comply with applicable regulations, internal policies, and customer consent requirements * Document processes, workflows, campaign strategies, and operating procedures * Manage or assist in managing a small team responsible for digital collection initiatives and related operational activities * Train, coach, and support employees as new technologies and collection strategies are introduced What We Are Looking For * Debt collections or loan servicing experience required * Bachelor’s degree required * Strong interest in digital communications, automation, artificial intelligence, and emerging technology * Experience using SMS/text messaging, email, or other digital channels to communicate with customers * Highly analytical, curious, and motivated to use data to improve results * Strong project management skills and the ability to take initiatives from concept through implementation * Detail-oriented and willing to dig into processes, workflows, campaign performance, and customer behavior * Ability to collaborate effectively with IT, Compliance, Analytics, Operations, vendors, and senior leadership * Experience managing, supervising, mentoring, or coaching employees preferred * Experience with process improvement, workflow mapping, policies, or procedures is a plus * Ability to balance innovation, customer experience, operational performance, and regulatory compliance Why Join SAFCO? * Competitive salary and bonus opportunity * Comprehensive benefits package, including medical, dental, vision, life insurance, disability, and a 401(k) with Company match * Stable company with more than 30 years of success and growth * Opportunity to help shape SAFCO’s digital and AI collection strategy * Ability to make a visible impact and grow your career * Collaborative, team-oriented culture that values innovation, accountability, and professional development Relocation Requirement: This position is 100% in-office at SAFCO’s headquarters in Pompano Beach, Florida. Remote and hybrid work are not available. Candidates who do not currently live in South Florida must be willing and able to relocate to the area.   If you have debt collections or servicing experience and are excited about using digital technology and AI to build the future of customer engagement, we encourage you to apply today. SAFCO is an EOE/drug-free workplace.   Explore Life at SAFCO on LinkedIn Follow our team, culture, and career opportunities.   LI-DP1    
Responsibilities
Lead the digital and AI transformation of debt collection and loan servicing operations by developing engagement strategies across SMS, email, and AI channels. The role involves analyzing customer data to optimize campaigns and partnering with IT and Compliance to implement automated solutions.
Manager, Digital and AI Debt Collections at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Digital Collection Strategies, Ai Implementation, Debt Collections, Loan Servicing, Data Analysis, Project Management, Sms Marketing, Email Marketing, Process Automation, Regulatory Compliance, Vendor Management, Performance Metrics, Team Management, Workflow Mapping, Customer Engagement, Segmentation
Specialization
Requires a Bachelor's degree and professional experience in debt collections or loan servicing. Candidates must possess strong analytical skills and a deep interest in AI, automation, and digital communication technologies.
Experience Required
Minimum 5 year(s)
Accountant at Gulf International Finance Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Manager, Collections Strategy and Operations at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Operational Strategy, Collections Management, Process Improvement, Data Analysis, People Management, Stakeholder Management, Project Execution, Staffing Strategy, Performance Metrics, Vendor Management, Workflow Documentation, Mentoring And Coaching
Specialization
Requires a Bachelor's degree and experience in operational strategy, collections, or process mapping. Candidates must be highly analytical, detail-oriented, and capable of leading large projects and mentoring employees.
Experience Required
Minimum 5 year(s)
Logistics Coordinator at Gulf International Finance Limited
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Logistics Coordinator at Gulf International Finance Limited
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Junior Regulatory Counsel (Financial Services / Lending) at Southern Auto Finance Company, LLC
Pompano Beach, Florida, United States - Full Time
Skills Needed
Consumer Lending Law, Financial Services Compliance, Regulatory Oversight, Contract Negotiation, Litigation Management, Internal Auditing, Risk Mitigation, Corporate Governance, Legal Drafting, Compliance Training
Specialization
Requires a J.D. from an accredited law school and 1-3 years of legal experience in consumer finance or banking compliance. Must have strong working knowledge of regulations including FDCPA, TILA, FCRA, and CFPB standards.
Experience Required
Minimum 2 year(s)
Logistics Coordinator at Gulf International Finance Limited
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Manager - Private Banking (DIFC) at Kuwait Finance House (Bahrain) B.S.C
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Team Leader Financial Services at DEPARTMENT OF TREASURY & FINANCE SA
victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Crime Oversight Manager at Distribution Finance Capital Limited
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Erp Technical Specialist at WOODSIDE ENERGY FINANCE (UK) LIMITED
Queensland, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Treasury Analyst at RemX - Accounting & Finance Staffing
Alberta, Alberta, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 9 year(s)
Operations Manager at Kuwait Finance House (Bahrain) B.S.C
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Site Engineer at DS Concept Intelligent Trade Finance
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Relationship Manager at Kuwait Finance House (Bahrain) B.S.C
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Office Coordinator at DEPARTMENT OF TREASURY & FINANCE SA
Australia, Mississippi, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish) at Idaho Housing and Finance Association
Boise, Idaho, United States - Full Time
Skills Needed
Spanish Fluency, Loan Servicing, Debt Collection, Loss Mitigation, Negotiation, Regulatory Compliance, Problem Solving, Analytical Skills, Time Management, Interpersonal Communication
Specialization
Candidates must be bilingual in Spanish and English with 1-3 years of experience in loan servicing or collections. A high school diploma is required, while a bachelor's degree is preferred.
Experience Required
Minimum 2 year(s)