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Head of Customer Support at Jobhire
, , Serbia - Full Time
Skills Needed
Customer Support, Team Leadership, Process Development, Ticketing Systems, Sla Management, Analytics, Training, Onboarding, Communication, Automation, Capacity Planning, Itil, Reporting, Quality Assurance, Client Onboarding, English, Russian
Specialization
Candidates should have over 5 years of experience in support roles, including at least 3 years in a leadership position. Experience in scaling support functions and managing teams in an IT product environment is essential.
Experience Required
Minimum 5 year(s)
LICENSED OPTICIAN at PDS Consultants Inc.
Charleston, South Carolina, United States - Full Time
Skills Needed
Interpersonal Skills, Communication Skills, Fitting Eyewear, Adjusting Eyewear, Repairing Eyewear, Selling Eyewear, Using Lensometers, Using Pupilometers, Computer Proficiency, Knowledge Of Va Benefits, Customer Focused, Self Motivated, Dependable
Specialization
Candidates must possess a South Carolina Optician license and have strong interpersonal and communication skills. They should be skilled in fitting, adjusting, repairing, and selling eyewear, and be proficient in using relevant optical equipment.
Nutrition Assessment Specialist at LifePath Inc.
Greenfield, Massachusetts, United States - Full Time
Skills Needed
Collaboration, Communication, Technology, Record Keeping, Driving, Assessment, Documentation, Referral, Administrative Support
Specialization
Candidates should possess outstanding collaboration and communication skills, along with a strong ability to relate to clients and colleagues. Comfort with technology and dependable transportation are also required.
INTERMARCHE - MANAGER DE RAYON (H/F) at Groupement Mousquetaires
Courteilles, Normandy, France - Full Time
Skills Needed
Customer Satisfaction, Team Management, Leadership, Organizational Skills, Relationship Building, Commercial Dynamics, Collaboration, Skill Development
Specialization
Candidates should possess strong interpersonal skills and a commercial mindset to build trust with customers. Leadership and organizational abilities are essential for developing team members.
Sr. SW Engineer Testing at Visa
Austin, Texas, United States - Full Time
Skills Needed
Automation Testing, Cucumber, Api Testing, Selenium, Playwright, Java, C#, C++, Web Applications, Agile, Continuous Integration, Jenkins, Unix, Scripting, Mentorship, Problem Solving
Specialization
Candidates should have 2+ years of relevant work experience or 5+ years without a degree, with a strong background in automation testing and experience with large-scale web and mobile services. Preferred qualifications include experience in financial technologies and Agile development.
Experience Required
Minimum 2 year(s)
Label Machine Operator 1st Shift, 7am-6pm Wed-Sat at Avery Dennison
Charlotte, North Carolina, United States - Full Time
Skills Needed
Label Machine Operation, Data Manipulation, Production Quality Standards, Waste Minimization, Communication, Log Maintenance, Erp System Usage, Mechanical Skills, Training, Safety Compliance
Specialization
Candidates must have a high school diploma or GED and two years of related experience in the production or printing industry. Strong mechanical skills are required to analyze and operate label machine equipment.
Experience Required
Minimum 2 year(s)
Houseperson at Westgate Resorts
Kissimmee, Florida, United States - Full Time
Skills Needed
Communication Skills, Customer Service Skills, Teamwork, Independence, Positive Demeanor, Work Ethic, Cleaning Skills, Attention To Detail
Specialization
Candidates must have excellent communication skills and be fluent in English. A valid driver's license is required, and the ability to lift 50 pounds is necessary.
Front Desk Supervisor at Westgate Resorts
Kissimmee, Florida, United States - Full Time
Skills Needed
Customer Service Skills, Supervisory Skills, Problem Solving, Training, Communication, Performance Appraisal, Complaint Resolution, Team Leadership, Time Management, Attention To Detail, Record Keeping, Reservation Management, Cash Handling, Interpersonal Skills, Organizational Skills, Integrity, Passion
Specialization
Candidates must have at least 1 year of supervisory experience in a hospitality setting and possess excellent customer service skills. Physical requirements include the ability to lift up to 15 lbs and stand for long periods.
Experience Required
Minimum 2 year(s)
PRÉPARATEUR DRIVE (H/F) at Groupement Mousquetaires
Thonon-les-Bains, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Customer Service, Quality Control, Teamwork, Communication, Attention To Detail, Product Knowledge
Specialization
The ideal candidate should have strong relational skills and a passion for customer service. Experience and formal education are not required, but a desire to engage and promote quality products is essential.
EMPLOYÉ COMMERCIAL (H/F) at Groupement Mousquetaires
Thonon-les-Bains, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Customer Service, Inventory Management, Product Display, Team Collaboration, Communication, Sales
Specialization
The ideal candidate should have strong interpersonal skills and a passion for customer service. Experience and formal education are not required, but a willingness to learn and engage with customers is essential.
CDI - VENDEUR ALIMENTAIRE (H/F) - 36H45 at Groupement Mousquetaires
Allinges, Auvergne-Rhone-Alpes, France - Full Time
Skills Needed
Customer Service, Teamwork, Autonomy, Motivation, Curiosity, Positive Attitude, Food Safety, Sales, Product Knowledge, Communication, Problem Solving, Inventory Management, Hygiene Standards, Client Orientation, Responsibility, Adaptability
Specialization
The ideal candidate should be motivated, curious, and possess a positive attitude. Teamwork and a willingness to help others are essential qualities for this role.
Domino's Customer Service Rep (05753) at Domino's Pizza LLC
Athens, Georgia, United States - Full Time
Skills Needed
Customer Service, Communication, Teamwork, Punctuality, Inventory Management, Positive Attitude, Problem Solving, Time Management, Cash Handling, Food Preparation, Sales, Multitasking, Ethical Judgment, Data Analysis, Computer Skills, Physical Stamina
Specialization
Candidates must be at least 16 years old and pass a criminal background check. The role requires physical stamina, including standing for long periods and lifting up to 50 pounds.
Domino's Delivery Driver (05753) at Domino's Pizza LLC
Athens, Georgia, United States - Full Time
Skills Needed
Customer Communication, Positive Personality, Punctuality, Sense Of Urgency, Navigational Skills, Inventory Management, Teamwork, Stress Management, Data Analysis, Ethical Judgment, Telephone Order Processing, Mathematical Skills, Computer Skills, Professional Appearance, Time Management, Physical Stamina
Specialization
Candidates must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle. Additionally, they must pass a criminal background check and a motor vehicle record check.
Auxiliar de Manutenção at Accor
Recife, Pernambuco, Brazil - Full Time
Skills Needed
Attention To Detail, Discretion, Interpersonal Relationship
Specialization
Candidates should possess attention to detail and good interpersonal skills. Experience in maintenance tasks is implied but not explicitly stated.
Traffic Control Flagger at AWP Safety
Kingsport, Tennessee, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Charlotte, North Carolina, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
Candidates must have a valid driver's license and the ability to stand for 8-12 hours a day while lifting 50-60 lbs. Willingness to work in various weather conditions and pass pre-employment screenings is also required.
Traffic Control Flagger at AWP Safety
Wheeling, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Huntington, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Knoxville, Tennessee, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility, Outdoor Work, Equipment Use, Communication, Customer Service, Problem Solving, Adaptability, Physical Stamina, Weather Resilience
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Fayetteville, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Head of Customer Support at Jobhire
, , Serbia -
Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Team Leadership, Process Development, Ticketing Systems, SLA Management, Analytics, Training, Onboarding, Communication, Automation, Capacity Planning, ITIL, Reporting, Quality Assurance, Client Onboarding, English, Russian

Industry

Software Development

Description
About the Company We believe job searching should be smart, fast, and human. People shouldn’t spend hours filling out pointless forms and repeating the same questions. JobHire.AI already helps candidates discover career opportunities and seamlessly get in front of hiring managers and recruiters — so they can focus on what truly matters: growth, family and professional development. 📈 ~35% MoM; top 1% in growth rate 💰 Profitable from day one 👥 40 people 🚀 Investors: Deel Ventures, Daniel Gutenberg, Dave Waiser, Margulan Seisembayev, and other unicorn founders. Vision JobHire.AI is a personal AI agent for continuous professional development and happiness at work. Role We are looking for a strategic and hands-on Support Leader who can build a fast, human, and predictable support function — a highly effective and scalable one. Someone who isn’t afraid to “get on the frontline,” build processes from scratch, develop a team, and put customers at the center of every operational task. What You Will Do Develop and operationally lead the support function. Configure and optimize ticketing systems / Helpdesk platforms (Intercom, etc.). Manage SLA, SLO, SLS and monitor key service metrics. Create support standards: procedures, scripts, macros, knowledge base. Launch and run QA processes: checklists, conversation reviews, CSAT/NPS analysis. Conduct regular analytics: reports, dashboards, workload forecasting. Hire, train, and develop support specialists. Conduct onboarding for employees and clients when needed. Build processes that can be scaled and delegated within a month. Foster a culture of honest, transparent, and respectful communication within the team. 5+ years in Support or related functions, including 3+ years in a Lead / Head / Team Lead role (international/English-speaking teams). Experience launching/upgrading and scaling a support function from scratch (teams of 5–20+). Experience in an IT product with 500–3000 weekly tickets; ability to scale volume by 2×–5×. Experience managing L1–L2 teams, implementing automation, dashboards, QA. Hands-on: able to take the queue, close tickets, and configure Intercom personally. Power BI / Looker / Metabase / Tableau — for dashboards and SLA/CSAT/NPS monitoring. Advanced analytics & reporting: Excel / Google Sheets (formulas, pivot tables, charts). Knowledge of ITIL / ITSM: L1–L3 support levels, incident management, service request lifecycle. Experience hiring, training, onboarding teams; creating training materials and programs. Ability to define and manage service KPIs: SLA/SLO/SLS, CSAT, NPS, response time, answer quality. Experience in high-CSAT/NPS environments with a “customer-first” culture. Experience with workload forecasting, capacity planning, launching knowledge bases and chatbots. Hands-on client onboarding experience. Honest, direct communication. Fluent English and Russian. Nice to Have Entrepreneurial background: launching processes from scratch, solving non-standard problems independently. Understanding of coaching methods and modern people-management approaches. Understanding of how the U.S. HR/job-search industry works (standards, expectations, service. Probation: 3 months Location: remote Format: full-time Reports to: COO. We keep our hiring process quick and simple: • HR Introduction Call • Team Interviews • Reference Check (with three prior managers) Amazing opportunity to upgrade and scale-up Support function in a fast-growing start-up. Remote work - work/life balance. Great product and team. Competitive package (based on experience).
Responsibilities
Develop and operationally lead the support function while building a scalable and effective team. Create support standards and conduct regular analytics to monitor service metrics.
Head of Customer Support at Jobhire
, , Serbia - Full Time
Skills Needed
Customer Support, Team Leadership, Process Development, Ticketing Systems, Sla Management, Analytics, Training, Onboarding, Communication, Automation, Capacity Planning, Itil, Reporting, Quality Assurance, Client Onboarding, English, Russian
Specialization
Candidates should have over 5 years of experience in support roles, including at least 3 years in a leadership position. Experience in scaling support functions and managing teams in an IT product environment is essential.
Experience Required
Minimum 5 year(s)
LICENSED OPTICIAN at PDS Consultants Inc.
Charleston, South Carolina, United States - Full Time
Skills Needed
Interpersonal Skills, Communication Skills, Fitting Eyewear, Adjusting Eyewear, Repairing Eyewear, Selling Eyewear, Using Lensometers, Using Pupilometers, Computer Proficiency, Knowledge Of Va Benefits, Customer Focused, Self Motivated, Dependable
Specialization
Candidates must possess a South Carolina Optician license and have strong interpersonal and communication skills. They should be skilled in fitting, adjusting, repairing, and selling eyewear, and be proficient in using relevant optical equipment.
Nutrition Assessment Specialist at LifePath Inc.
Greenfield, Massachusetts, United States - Full Time
Skills Needed
Collaboration, Communication, Technology, Record Keeping, Driving, Assessment, Documentation, Referral, Administrative Support
Specialization
Candidates should possess outstanding collaboration and communication skills, along with a strong ability to relate to clients and colleagues. Comfort with technology and dependable transportation are also required.
INTERMARCHE - MANAGER DE RAYON (H/F) at Groupement Mousquetaires
Courteilles, Normandy, France - Full Time
Skills Needed
Customer Satisfaction, Team Management, Leadership, Organizational Skills, Relationship Building, Commercial Dynamics, Collaboration, Skill Development
Specialization
Candidates should possess strong interpersonal skills and a commercial mindset to build trust with customers. Leadership and organizational abilities are essential for developing team members.
Sr. SW Engineer Testing at Visa
Austin, Texas, United States - Full Time
Skills Needed
Automation Testing, Cucumber, Api Testing, Selenium, Playwright, Java, C#, C++, Web Applications, Agile, Continuous Integration, Jenkins, Unix, Scripting, Mentorship, Problem Solving
Specialization
Candidates should have 2+ years of relevant work experience or 5+ years without a degree, with a strong background in automation testing and experience with large-scale web and mobile services. Preferred qualifications include experience in financial technologies and Agile development.
Experience Required
Minimum 2 year(s)
Label Machine Operator 1st Shift, 7am-6pm Wed-Sat at Avery Dennison
Charlotte, North Carolina, United States - Full Time
Skills Needed
Label Machine Operation, Data Manipulation, Production Quality Standards, Waste Minimization, Communication, Log Maintenance, Erp System Usage, Mechanical Skills, Training, Safety Compliance
Specialization
Candidates must have a high school diploma or GED and two years of related experience in the production or printing industry. Strong mechanical skills are required to analyze and operate label machine equipment.
Experience Required
Minimum 2 year(s)
Houseperson at Westgate Resorts
Kissimmee, Florida, United States - Full Time
Skills Needed
Communication Skills, Customer Service Skills, Teamwork, Independence, Positive Demeanor, Work Ethic, Cleaning Skills, Attention To Detail
Specialization
Candidates must have excellent communication skills and be fluent in English. A valid driver's license is required, and the ability to lift 50 pounds is necessary.
Front Desk Supervisor at Westgate Resorts
Kissimmee, Florida, United States - Full Time
Skills Needed
Customer Service Skills, Supervisory Skills, Problem Solving, Training, Communication, Performance Appraisal, Complaint Resolution, Team Leadership, Time Management, Attention To Detail, Record Keeping, Reservation Management, Cash Handling, Interpersonal Skills, Organizational Skills, Integrity, Passion
Specialization
Candidates must have at least 1 year of supervisory experience in a hospitality setting and possess excellent customer service skills. Physical requirements include the ability to lift up to 15 lbs and stand for long periods.
Experience Required
Minimum 2 year(s)
PRÉPARATEUR DRIVE (H/F) at Groupement Mousquetaires
Thonon-les-Bains, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Customer Service, Quality Control, Teamwork, Communication, Attention To Detail, Product Knowledge
Specialization
The ideal candidate should have strong relational skills and a passion for customer service. Experience and formal education are not required, but a desire to engage and promote quality products is essential.
EMPLOYÉ COMMERCIAL (H/F) at Groupement Mousquetaires
Thonon-les-Bains, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Customer Service, Inventory Management, Product Display, Team Collaboration, Communication, Sales
Specialization
The ideal candidate should have strong interpersonal skills and a passion for customer service. Experience and formal education are not required, but a willingness to learn and engage with customers is essential.
CDI - VENDEUR ALIMENTAIRE (H/F) - 36H45 at Groupement Mousquetaires
Allinges, Auvergne-Rhone-Alpes, France - Full Time
Skills Needed
Customer Service, Teamwork, Autonomy, Motivation, Curiosity, Positive Attitude, Food Safety, Sales, Product Knowledge, Communication, Problem Solving, Inventory Management, Hygiene Standards, Client Orientation, Responsibility, Adaptability
Specialization
The ideal candidate should be motivated, curious, and possess a positive attitude. Teamwork and a willingness to help others are essential qualities for this role.
Domino's Customer Service Rep (05753) at Domino's Pizza LLC
Athens, Georgia, United States - Full Time
Skills Needed
Customer Service, Communication, Teamwork, Punctuality, Inventory Management, Positive Attitude, Problem Solving, Time Management, Cash Handling, Food Preparation, Sales, Multitasking, Ethical Judgment, Data Analysis, Computer Skills, Physical Stamina
Specialization
Candidates must be at least 16 years old and pass a criminal background check. The role requires physical stamina, including standing for long periods and lifting up to 50 pounds.
Domino's Delivery Driver (05753) at Domino's Pizza LLC
Athens, Georgia, United States - Full Time
Skills Needed
Customer Communication, Positive Personality, Punctuality, Sense Of Urgency, Navigational Skills, Inventory Management, Teamwork, Stress Management, Data Analysis, Ethical Judgment, Telephone Order Processing, Mathematical Skills, Computer Skills, Professional Appearance, Time Management, Physical Stamina
Specialization
Candidates must be at least 18 years old, possess a valid driver's license, and have access to an insured vehicle. Additionally, they must pass a criminal background check and a motor vehicle record check.
Auxiliar de Manutenção at Accor
Recife, Pernambuco, Brazil - Full Time
Skills Needed
Attention To Detail, Discretion, Interpersonal Relationship
Specialization
Candidates should possess attention to detail and good interpersonal skills. Experience in maintenance tasks is implied but not explicitly stated.
Traffic Control Flagger at AWP Safety
Kingsport, Tennessee, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Charlotte, North Carolina, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
Candidates must have a valid driver's license and the ability to stand for 8-12 hours a day while lifting 50-60 lbs. Willingness to work in various weather conditions and pass pre-employment screenings is also required.
Traffic Control Flagger at AWP Safety
Wheeling, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Huntington, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Knoxville, Tennessee, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility, Outdoor Work, Equipment Use, Communication, Customer Service, Problem Solving, Adaptability, Physical Stamina, Weather Resilience
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.
Traffic Control Flagger at AWP Safety
Fayetteville, West Virginia, United States - Full Time
Skills Needed
Traffic Management, Safety Awareness, Team Collaboration, Traffic Flow Management, Observational Skills, Reliability, Hard Work, Responsibility
Specialization
A valid driver's license is required, along with the ability to stand for long hours and lift heavy weights. Candidates must be willing to work in various weather conditions and pass pre-employment screenings.