UP TO £25K DOE | HYBRID | BONUS SCHEME | EXETER

A leading technology company based near Exeter, dedicated to improving driver efficiency, safety, and sustainability. With innovative technology that enhances fleet performance, the company is expanding its reach and impact, offering a dynamic and supportive work environment.

KEY SKILLS REQUIRED FOR THE ADMINISTRATOR:

• Proven experience in a customer service role with strong organisational skills
• Proficiency in Microsoft Office and the ability to manage multiple tasks efficiently
• Excellent communication and interpersonal skills, with a proactive approach
• Demonstrated experience in an administrative role, with a strong ability to manage tasks efficiently and support business operations
• Experience with Salesforce CRM is desirable but not essential

THE ROLE

We are seeking a detail-oriented Administrator to support our clients account management team. This role involves assisting customers with their accounts, ensuring data accuracy, and maintaining strong client relationships. You will play a crucial part in optimising customer use of our client’s platform and providing administrative and training support.

RESPONSIBILITIES FOR THE ADMINISTRATOR:

• Process fleet updates and maintain accurate customer records in Salesforce CRM
• Manage customer expectations, responding to queries and providing portal training
• Regularly liaise with internal teams and external stakeholders to support customer needs
• Assist in generating reports, analysing data, and ensuring high levels of customer service