INTRODUCTION

Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at HCA Healthcare have the opportunity to make a real impact. As a(an) Patient Logistic Center RN you can be a part of change.

JOB SUMMARY AND QUALIFICATIONS

The RN Coordinator uses acquired nursing knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request, and then facilitates the patient’s movement by matching the patient’s clinical needs to the facility with bed capacity and service capability; including collaboration for appropriate bed placement within the facility in accordance with the current transfer center processes. The RN Coordinator demonstrates initiative and problem-solving skills while working with multiple and various departments within each hospital to foster relationships with referring facilities, physicians, and hospital staff. The position works closely with the leadership team at each facility to identify, trend, and report barriers to patient throughput and patient safety, for optimal clinical outcomes for the patient. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

KNOWLEDGE AND SKILLS

• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making
• Ability to establish and maintain collaborative and effective working relationships
• Ability to communicate effectively in oral, written, and electronic formats
• Ability to manage multiple tasks simultaneously
• Obtain knowledge of state and national rules and regulations, including EMTALA
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, integrity and presentation skills, both oral and written
• Proficient in Microsoft Office applications, Internet searches, and relevant databases
• Ability to work independently and under pressure to follow through on issues
• Ability to work effectively with other employees and external parties

EDUCATION

• Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred

EXPERIENCE

• Minimum of 3 years’ related clinical experience in an acute care setting (ED or Critical Care preferred)

• Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer
• Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency, providing follow up to all participants of the transfer
• Works well with others and promotes teamwork by demonstration of good team member behaviors. Identifies and assists team members with heavier workloads. Serves an example of appropriate staff behavior when on or off calls
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
• Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators
• Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients of all ages and clinical service need
• Serves as a consultant and mediator for physicians (and their offices), NP’s, PA’s, nurses, and ancillary staff. Communicates professionally with referring facilities and physicians and receiving physicians and facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another
• Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians’ preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to insure every patient transfer promotes the well-being and safety of the patient
• Tracks and trends barriers to patient intake flow; makes recommendations and develops action plans to improve processes and systems
• Participates in daily bed management meetings when working in the CPP function of the transfer center (possibly virtual) and effectively communicates resources and issues to appropriate area of each facility
• Demonstrates knowledge of regulatory requirements such as EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives
• Adheres to established policy and procedure and standards of care; escalates issues through the established chain of command in a timely manner
• Recommends process change if needed to create a more efficient customer centered process
• Attends staff meetings, completes annual educational requirements, and other specified learning activities on time
• Utilizes other team members and their experience and background when applicable to ensure best plan of care for the patient
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
• Other duties as assigned