COLLECTIONS SPECIALIST-CONTRACT

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.
As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:
· Protect people first
· Think steps ahead
· Own what we do
· Bring energy to challenges
· Win with integrity, together
Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

JOB REQUIREMENTS:

· Post-Secondary Education with Business Administration or a related discipline.
· Minimum of 4-5 years previous collections experience and a good knowledge of credit and collections practices within a large corporate environment.
· Certification from the Credit Institute of Canada valued.
· High proficiency in Excel is preferred
More about the position:
· Proven track record of resolving outstanding past-due accounts
· Excellent communication, interpersonal, and presentation skills
· Must have strong analytical skills and sound business judgment
· Self-direction and organization skills critical to achieving month-end reporting deadlines
Our offerings include:
· Competitive compensation
· Employee Discounts
· Learning and Development opportunities
· Reward and Recognition Program
· A culture of performance & accountability
· A supportive and positive team environment
Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Job Type: Fixed term contract
Work Location: In perso

ROLE SUMMARY:

Our Ottawa team is looking for Collections Specialist to join the team on a 6-month contract. The main job duties and responsibilities of this role is to service our customer base of highly sensitive accounts and carry out a variety of credit and collections activities, including but not limited to the following:
This is a branch office based role working directly out of the branch office 5 days a week.

JOB RESPONSIBILITIES:

· Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.
· Conducting collections calls for all past due accounts as per portfolio of accounts assigned.
· Contacting past-due customers by phone or e-mail, requesting payments, and negotiating appropriate payment arrangements based on Chubb’s policy.
· Assessing and mitigating risk by referring accounts for further action.
· Reviewing and analyzing Accounts Receivables to determine problem accounts and initiate reconciliation/dispute process with Chubb Canada branches.
· Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.
· Achieving individual collection targets in order to meet Department and Company’s goals.
· Managing Portal & National Accounts to locate and analyze supporting documents regarding customer accounts.