ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

At Four Seasons Residence Club Aviara, the Housekeeping Coordinator Housekeeping Coordinator assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

WHAT YOU WILL DO:

• Utilize the telephones adhering to Four Seasons standards.
• Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards.
• Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by.
• Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered.
• Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports.
• Prepare and distribute daily assignment workboards for the housekeeping team, accurately identifying room assignments and the specific service or cleaning required for each room.
• Assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendants in a timely manner, ensuring prompt service recovery.
• Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience.
• Coordinate VIP services with Team Leaders to ensure all preferences and requirements are met consistently throughout the guest’s stay.
• Complete and maintain documentation for special guest items, ensuring accuracy and accountability.
• Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month.
• Maintain accurate records of attendance for all housekeeping team members.
• Support guest satisfaction initiatives by recording, tracking, and communicating housekeeping related guest feedback to the leadership team for service improvement.
• Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures. Any missing equipment must be reported to most senior Housekeeping Manager on duty and the Security Department immediately.
• Maintain the housekeeping office in a clean, orderly, and professional condition at all times.
• Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members.
• Provide operational coverage for the Guest Runner position during scheduled breaks, if required.
• Assist management with special projects and other administrative assignments as directed.