Hospitality Jobs in United Kingdom

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Reception Multi Task Team member at Accor
Birmingham, England, United Kingdom - Full Time
Skills Needed
Email, English, Microsoft Office, Customer Service Training, Professional Manner, Customer Service Skills
Qualification
Diploma
Kitchen Leader at atis
London W1K 6WY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis chef at Toulouse Restaurant
WOSS8, , United Kingdom - Full Time
Skills Needed
Communication Skills, Safety Regulations
Qualification
Graduate
Housekeeping Supervisor at Fischers Baslow Hall
Hope Valley, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bartender/Front of House at The Littleton Arms
Stafford ST19 5AL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Sales Coordinator at Montpeliers Group
Edinburgh EH2 4JN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leisure Attendant at Macdonald Berystede Hotel Spa
Ascot SL5 9JH, , United Kingdom - Full Time
Skills Needed
Healthy Lifestyle, Hospitality Industry, Communication Skills
Qualification
Graduate
Kitchen Porter at Dominus Group
South East London, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Part- Time Nights Team Member at Novotel
York, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hotel and Boats Motorman for Orient Express Sailing Yachts at ORIENT EXPRESS
London, England, United Kingdom - Full Time
Skills Needed
Mechanics, English, Instructions, Maintenance
Qualification
Graduate
Food Preparation and Cafe Service Assistant at Splendid
Edinburgh EH2 4JN, , United Kingdom - Full Time
Skills Needed
Culinary Skills, Food Preparation, Management Skills, Cooking, Safety Regulations
Qualification
Graduate
Head Chef at The Northern Union Pub Company
London NW3 1LJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Dual Hotel: Revenue & Reservations Manager at JMK Group
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista/Kitchen Staff at Cuppa Chaii Bromley
Bromley BR1 1HG, , United Kingdom - Full Time
Skills Needed
Safety Practices, Customer Satisfaction, Training
Qualification
Graduate
Night Chef de Partie, The Savoy Hotel at Accor
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Food safety and hygiene certificate level 2 or 3
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Receptionist at Hotel Indigo Chester
Chester CH1 1QQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hygiene Operative Days at Tiffin Sandwiches Ltd
Bradford BD4 6SF, , United Kingdom - Full Time
Skills Needed
Reliability, Communication Skills
Qualification
Graduate
Coffee shop cook at JOYS COFFEE HOUSE
HH0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
All Day Dining Bar and Restaurant Manager at The Bridge at Mount Batten
Plymouth PL9 9XH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis Chef at SSP
Stansted CM24, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Reception Multi Task Team member at Accor
Birmingham, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

12.36

Posted On

15 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Email, English, Microsoft Office, Customer Service Training, Professional Manner, Customer Service Skills

Industry

Hospitality

Description

Company Description
Our mission at Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career, or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

EDUCATION

  • High school diploma or equivalent.
  • Hospitality or customer service training is an advantage, but not required.

LANGUAGE SKILLS

  • Good command of spoken and written English.
  • Knowledge of other languages is a plus.

CUSTOMER SERVICE SKILLS

  • Polite, friendly, and professional manner.
  • Strong communication and listening skills.

TECHNICAL SKILLS

  • Basic computer knowledge (Microsoft Office, email).
  • Ability to learn hotel reservation and check-in systems.
Responsibilities

DUTIES

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
  • Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors

OTHER DUTIES

  • Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling at the bar. Ensure accuracy by repeating order(s) to the guests.
  • Take orders and send them to kitchen staff through the POS system at the bar.
  • Deliver order receipts promptly to the kitchen production area.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Any other reasonable request as required by your Supervisor or Hotel Management.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.
  • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
  • Abide by Accor policy on EEO and Harassment in the workplace.
  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
  • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  • Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
  • As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.

TALENT & CULTURE RESPONSIBILITIES

Assist the (Department) Management Team in the following:

  • Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
  • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
  • Effectively use the guest feedback to improve product and service delivery.
  • Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Reception Multi Task Team member at Accor
Birmingham, England, United Kingdom - Full Time
Skills Needed
Email, English, Microsoft Office, Customer Service Training, Professional Manner, Customer Service Skills
Qualification
Diploma
Kitchen Leader at atis
London W1K 6WY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis chef at Toulouse Restaurant
WOSS8, , United Kingdom - Full Time
Skills Needed
Communication Skills, Safety Regulations
Qualification
Graduate
Housekeeping Supervisor at Fischers Baslow Hall
Hope Valley, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bartender/Front of House at The Littleton Arms
Stafford ST19 5AL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Sales Coordinator at Montpeliers Group
Edinburgh EH2 4JN, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Leisure Attendant at Macdonald Berystede Hotel Spa
Ascot SL5 9JH, , United Kingdom - Full Time
Skills Needed
Healthy Lifestyle, Hospitality Industry, Communication Skills
Qualification
Graduate
Kitchen Porter at Dominus Group
South East London, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Part- Time Nights Team Member at Novotel
York, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hotel and Boats Motorman for Orient Express Sailing Yachts at ORIENT EXPRESS
London, England, United Kingdom - Full Time
Skills Needed
Mechanics, English, Instructions, Maintenance
Qualification
Graduate
Food Preparation and Cafe Service Assistant at Splendid
Edinburgh EH2 4JN, , United Kingdom - Full Time
Skills Needed
Culinary Skills, Food Preparation, Management Skills, Cooking, Safety Regulations
Qualification
Graduate
Head Chef at The Northern Union Pub Company
London NW3 1LJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Dual Hotel: Revenue & Reservations Manager at JMK Group
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista/Kitchen Staff at Cuppa Chaii Bromley
Bromley BR1 1HG, , United Kingdom - Full Time
Skills Needed
Safety Practices, Customer Satisfaction, Training
Qualification
Graduate
Night Chef de Partie, The Savoy Hotel at Accor
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Food safety and hygiene certificate level 2 or 3
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Receptionist at Hotel Indigo Chester
Chester CH1 1QQ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hygiene Operative Days at Tiffin Sandwiches Ltd
Bradford BD4 6SF, , United Kingdom - Full Time
Skills Needed
Reliability, Communication Skills
Qualification
Graduate
Coffee shop cook at JOYS COFFEE HOUSE
HH0, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
All Day Dining Bar and Restaurant Manager at The Bridge at Mount Batten
Plymouth PL9 9XH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Commis Chef at SSP
Stansted CM24, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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