JOB TITLE: STORE SUPERVISOR – PASTICCERIA PAPA

Location: Haberfield, Sydney
Employment Type: Full-Time
Availability: Must be available for rotating shifts, including weekends and late nights (up to 11:00 PM on Fridays & Saturdays)

ABOUT US:

Pasticceria Papa is one of Sydney’s most iconic Italian patisseries, known for our authentic sweets, cakes, breads, and café service. With locations in Five Dock and Haberfield, we pride ourselves on exceptional product quality, warm service, and a genuine passion for traditional Italian hospitality.

REQUIREMENTS:

• Previous experience in a supervisory or leadership role in hospitality or retail (essential)
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours including weekends and late nights
• Knowledge of food handling, safety, and hygiene practices
• Positive attitude, professional appearance, and a customer-first mindset
• Reliable, punctual, and team-oriented
• Must have the right to work in Australia

ABOUT THE ROLE:

We are looking for an enthusiastic, hands-on Store Supervisor to join our team in a full-time capacity. You will play a key leadership role in the day-to-day running of the store, ensuring exceptional customer service, smooth team operations, and maintaining the high standards that Pasticceria Papa is known for.

KEY RESPONSIBILITIES:

• Supervise and support front-of-house staff during daily operations
• Ensure high levels of customer satisfaction through friendly and efficient service
• Open and close the store, including cash handling and reconciliation
• Monitor stock levels and assist with ordering and inventory control
• Uphold cleanliness, food safety, and hygiene standards
• Train and mentor junior staff, leading by example
• Handle customer concerns or issues professionally and efficiently
• Coordinate with kitchen and production teams to ensure smooth service