Pre-Owned Sales Manager - Elevate Your Career at Downtown Chrysler Dodge Jeep Ram!
At Downtown Chrysler Dodge Jeep Ram, part of the innovative Downtown AutoGroup (DAG), we’re not just selling new and pre-owned vehicles. We’re a community of dedicated professionals who believe that every pre-owned Downtown Chrysler Dodge Jeep Ram should deliver the same excitement and prestige as a new one. Take a look at our unique approach and see for yourself!

YOU NEED THESE QUALIFICATIONS

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• Education: High school diploma or equivalent required; post-secondary education in business, automotive management, or a related field is preferred.

• Experience: Minimum 3-5 years of experience in automotive sales, with at least 2 years in a management role, preferably in pre-owned or used vehicle sales.
• Leadership: Proven ability to lead, mentor, and manage a sales team effectively.
• Sales Skills: Strong sales acumen with a track record of meeting or exceeding sales targets.
• Communication: Excellent verbal and written communication skills; ability to build rapport with customers and team members.
• Customer Service: Commitment to providing an exceptional customer experience.
• Financial Acumen: Understanding of gross profit, pricing strategies, and inventory management.
• Technology: Proficient in using dealership management software (e.g., DealerTrack, CDK Global) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Compliance: Knowledge of automotive laws and regulations in Ontario, including OMVIC (Ontario Motor Vehicle Industry Council) standards.
• Licenses: A valid Ontario driver’s license with a clean driving record is required. OMVIC certification is requird.

HERE’S WHAT YOU’LL BE DOING

You will be responsible for overseeing the day-to-day operations of the pre-owned vehicle department. This role involves managing a team of sales representatives, developing sales strategies, ensuring customer satisfaction, managing inventory, and achieving sales targets. The Pre-Owned Sales Manager will focus on optimizing pre-owned vehicle sales, maintaining profitability, and ensuring compliance with company policies and applicable regulations.

Your responsibilities will include:

• Team Leadership and Development:
• Lead, train, and motivate the pre-owned vehicle sales team to meet and exceed sales targets.
• Set clear performance expectations for the team and conduct regular performance reviews.
• Provide ongoing coaching, mentoring, and professional development opportunities.
• Ensure team adherence to the dealership’s sales processes and policies.
• Sales Strategy and Planning:
• Develop and implement effective sales strategies to maximize pre-owned vehicle sales.
• Monitor local market trends and competitor activity to adjust sales strategies accordingly.
• Set monthly and annual sales targets for the department and work with the team to achieve them.
• Collaborate with the marketing team to develop promotional campaigns for pre-owned vehicles.
• Inventory Management:
• Manage the pre-owned vehicle inventory, including purchasing, appraising, and pricing vehicles.
• Ensure optimal inventory levels by managing trade-ins, auctions, and wholesale activities.
• Monitor the inventory turnover rate and ensure vehicles are priced competitively.
• Maintain an attractive and organized display of vehicles on the lot and online platforms.
• Customer Relationship Management:
• Ensure a high level of customer satisfaction by providing excellent service throughout the sales process.
• Handle escalated customer concerns and complaints in a professional and timely manner.
• Work with the sales team to follow up with customers after the sale to ensure satisfaction and foster repeat business.
• Develop and maintain strong relationships with local business partners and customers.
• Financial Management:
• Ensure the profitability of the pre-owned vehicle department by controlling costs, managing pricing strategies, and maximizing gross profit.
• Analyze sales performance and financial data to track progress towards targets and identify areas for improvement.
• Collaborate with the finance department to offer competitive financing and insurance options for customers.
• Work with the General Manager to prepare budgets and financial forecasts for the department.
• Compliance and Reporting:
• Ensure compliance with all federal, provincial, and local laws related to vehicle sales and financing.
• Maintain accurate and up-to-date records of vehicle sales, inventory, and customer interactions.
• Prepare and submit sales reports, inventory reports, and other required documentation to the General Sales Manager or General Manager.
• Ensure the dealership’s policies and procedures are adhered to by all members of the sales team.
• Collaboration with Other Departments:
• Work closely with the service, parts, and finance departments to ensure smooth operations across the dealership.
• Collaborate with the marketing department to promote the pre-owned inventory through various channels (online, in-person events, etc.).

THIS IS AN IN-PERSON ROLE.

Downtown Chrysler Dodge Jeep Ram and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We’d be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Downtown Chrysler Dodge Jeep Ram in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted