Job Overview:
The Front Desk Manager is responsible for overseeing all front desk operations, ensuring a seamless and positive experience for all guests from check-in to check-out. This role involves managing a team of front desk agents, handling guest inquiries and complaints, optimizing room occupancy and revenue, and maintaining the highest standards of hospitality and professionalism. The ideal candidate is a natural leader with excellent communication and problem-solving skills, and a passion for providing exceptional customer service.

QUALIFICATIONS:

• Minimum of 3-5 years of experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory or management position.
• Proven leadership and team management skills.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Proficiency with hotel Property Management Systems (PMS) WebRez Pro or similar software.
• Excellent problem-solving and decision-making capabilities.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
  Job Types: Full-time, Part-time
  Pay: $18.00-$20.00 per hour
  Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-site gym
• On-site parking

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Team Management & Leadership:
• Recruit, train, mentor, and supervise a team of front desk agents and night auditors.
• Create and manage work schedules to ensure adequate staffing at all times.
• Conduct regular performance reviews and provide ongoing coaching and feedback to staff.
• Foster a positive and collaborative work environment.
• Oversee all daily front desk operations, including check-ins, check-outs, and guest services.
• Guest Services & Relations:
• Ensure all guests receive a warm welcome and a smooth, efficient check-in and check-out process.
• Address and resolve guest complaints and issues promptly and professionally, escalating to the General Manager as needed.
• Maintain a high level of guest satisfaction and strive to exceed expectations.
• Act as the main point of contact for VIP guests and special requests.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests.
• Administrative & Operational Duties:
• Monitor and manage room inventory, ensuring maximum occupancy and revenue.
• Oversee cash handling, billing, and payment processing procedures.
• Prepare and analyze daily, weekly, and monthly reports on occupancy, revenue, and guest satisfaction.
• Ensure compliance with all hotel policies, safety procedures, and brand standards.
• Collaborate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service delivery.
• Manage and maintain the front desk’s technical systems, including the Property Management System (PMS).
• Revenue Management:
• Implement strategies to increase room occupancy and average daily rate (ADR).
• Analyze market trends and competitor pricing to inform pricing decisions.
• Work with the sales and marketing teams to promote hotel packages and special offers.
  Join our team as a Front Desk Manger to showcase your hospitality skills and create a welcoming atmosphere for our guests. Experience in the hotel industry is preferred but not required as onsite training will be provided. If you have a passion for delivering exceptional service and enjoy interacting with people from diverse backgrounds, we welcome you to apply for this exciting opportunity.