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Senior Service Provider Manager (all genders) at Zalando
Berlin, , Germany - Full Time
Skills Needed
Service Provider Management, Outsourcing Strategy, Budget Planning, Financial Projections, Scenario Modeling, Kpi Monitoring, Quality Assurance, Relationship Management, Stakeholder Management, Analytical Skills, Communication Skills, Commercial Optimization, Compliance Oversight, Customer Care Strategy
Specialization
Candidates must have proven experience in Service Provider Management, excellent numerical and analytical skills, and the ability to plan budgets and scenarios. Exceptional people and communication skills, a track record in long-term relationship management, and fluency in English are required, along with availability for travel.
Experience Required
Minimum 5 year(s)
Mystery Shopper at TSMG
Berlin, , Germany - Full Time
Skills Needed
Observation, Reporting, Discretion, Acting Naturally, Internet Access, Time Management
Specialization
Candidates must possess excellent observation and reporting skills, along with the ability to act naturally and discreetly during service evaluations. Reliable internet access is necessary for timely submission of detailed reports and receipts.
Mitarbeiter / Quereinsteiger (m/w/d) für Notrufleitzentrale at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
German Language Skills, Customer Service, Ms Office Proficiency, Alarm Handling, Intervention Coordination, Documentation Skills, Statistical Analysis, Communication Skills, Shift Work, Call Center Experience, Clean Criminal Record, Security Certification
Specialization
Candidates must have excellent German language skills and be willing to work in shifts, including nights and weekends. A clean criminal record and proficiency in MS Office are required, along with a willingness to obtain a security certification if not already held.
Procurement Manager (all genders) at mammaly
Berlin, , Germany - Full Time
Skills Needed
Procurement, Supplier Relationship Management, Operational Procurement, Process Optimization, Excel Analysis, Negotiation, Team Collaboration, B2b Communication
Specialization
Candidates should have a Bachelor's or Master's degree in Business Administration, Supply Chain Management, or a related field, along with at least 3 years of relevant experience. Strong negotiation skills and proficiency in both German and English are also required.
Experience Required
Minimum 2 year(s)
Amazon Brand Strategist at AMZ Advisers
Berlin, , Germany - Full Time
Skills Needed
Account Auditing, Strategy Development, Client Relationship Management, Market Positioning, Performance Analysis, Swot Analysis, Data Insights, Reporting, Cross Functional Collaboration, Optimization, Problem Solving, Analytical Mindset, Proactivity, Innovation, Time Management, Multi Tasking
Specialization
Candidates must have a Bachelor's degree in a relevant field and at least 3 years of experience in Amazon advertising, digital marketing, or strategic marketing within e-commerce. Essential qualities include strong analytical and problem-solving skills, excellent communication for presenting complex strategies, and proficiency with data analysis tools.
Experience Required
Minimum 2 year(s)
Sachbearbeiter für Bestellabwicklung (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Order Management, Real Estate Management, Supplier Coordination, Invoice Verification, Team Collaboration, Independent Work, German Language Proficiency, Attention To Detail, Dynamic Environment Adaptability
Specialization
A commercial education or a comparable qualification is required. Initial professional experience in property management and/or the ordering process is a plus.
Teamleiter für Videotechnik / Alarmanlagen (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Electrotechnical Training, Technical Support, Project Management, Material Planning, Installation Work, Technical Understanding, Construction Project Management, Use Of Notebook, Use Of Smartphone, Driving License Class B
Specialization
Candidates should have an electrotechnical vocational training or extensive experience as a technician. Experience in managing construction projects or in electrical systems is also required.
Experience Required
Minimum 5 year(s)
Freelance Mathematics Expert with Python Expertise - AI Trainer at Mindrift
Berlin, , Germany - Full Time
Skills Needed
Mathematics, Python, Numpy, Pandas, Scipy, Ai Evaluation, Problem Design, Calculations Validation, Structured Scoring, Professional Practice, Logic Improvement, English Proficiency, Professional Certifications, Applied Projects, Mathematics Experience
Specialization
Candidates should have a degree in Mathematics or related fields and at least 3 years of professional mathematics experience. Strong written English and Python proficiency are also required.
Experience Required
Minimum 5 year(s)
Partner Success Manager (w/m/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Business Development, Communication, Negotiation, Sales Pipeline Management, Crm Management, Lead Qualification, Customer Relationship Management
Specialization
Experience in B2B sales or business development is required, ideally with closing and process responsibility. Strong communication, objection handling, and negotiation skills are essential, along with fluent German.
Experience Required
Minimum 2 year(s)
Lehrer (m/w/d) für Englisch als Fremdsprache (Home Office möglich) at Nachhilfeunterricht
Berlin, , Germany - Full Time
Skills Needed
English Language, Tutoring, Teaching, Communication, Flexibility
Specialization
No prior teaching experience is required, but candidates must be native English speakers or have good English language skills. The position is open to anyone with the necessary language proficiency.
Küchenchef / Chefkoch (m/w/x) für Restaurant im Pirates Berlin gesucht at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Cooking, Team Leadership, Menu Creation, Quality Control, Food Safety, Organization, Customer Service, Budget Management, Creativity, Communication, German Language, English Language, Office Applications, Hands On Mentality, Motivation, Hospitality
Specialization
Candidates must have a completed culinary education and some leadership experience, along with strong German and English language skills. Proficiency in office applications and a hands-on mentality are also required.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) für Luxus-Hotel am Nollendorfplatz at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Guarding, Customer Service, Communication, Professional Appearance, Flexibility, Calmness Under Pressure, German Language Proficiency, English Proficiency
Specialization
Candidates must possess the certification according to §34a GewO and have excellent German skills along with basic English knowledge, presenting themselves professionally in a suit. A clean police record is mandatory, and readiness for shift work, especially during evenings and nights, is required, alongside assumed fitness and athleticism.
Lead - Account Manager (m/f/d) at Freshworks
Berlin, , Germany - Full Time
Skills Needed
Saas Sales, Account Management, Customer Engagement, Sales Cycle Management, Relationship Building, Consultative Approach, Presentation Skills, Crm Solutions, Cx Solutions, Ex Solutions, Itsm Solutions, Strategic Mindset, Collaboration, Adaptability, Business Needs Analysis, Pipeline Management
Specialization
Candidates should have 5 to 8 years of experience in SaaS or solution-based sales with a proven track record. A consultative approach and strong communication skills are essential for engaging with enterprise customers.
Experience Required
Minimum 5 year(s)
Revierfahrer für die Tagschicht (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Alarm Systems, Elevator Rescue, Customer Service, Teamwork, Communication, Flexibility, Responsibility
Specialization
Candidates should have some prior work experience and a Class B driver's license. An impeccable certificate of conduct and willingness to work shifts are also required.
Office Specialist at Metacore
Berlin, , Germany - Full Time
Skills Needed
Office Administration, Proactive, Problem Solving, Fluent Communication, Collaboration, Adaptability, Reliability, Efficiency
Specialization
Candidates should have previous experience in office administration and a proactive, hands-on approach. Fluency in both German and English, along with good collaboration skills, is essential.
Küchenhilfe / Geschirrspüler (m/w/x) für angesagtes Restaurant in Friedrich at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Food Preparation, Dishwashing, Mise En Place, Ingredient Preparation, Teamwork, Organization, Weekend Availability
Specialization
Kitchen experience is desirable, and candidates must be willing to work weekends, demonstrating a strong sense of organization and team spirit.
Dutch Speaking Marketing and Sales Representative at Eco Plus Solutions AB
Berlin, , Germany - Full Time
Skills Needed
Dutch Speaking, Marketing, Sales, Digital Marketing, Consultancy, Sales Execution, Campaign Optimization, B2b Relationship Management, Market Analysis, English (B2), Data Driven, Kpi Management, Social Media Platforms, Advertising Solutions
Specialization
Candidates must be fluent in Dutch with a minimum of B2 English proficiency for internal communication. A mandatory requirement is at least one year of experience in Sales, while experience in digital marketing or account management is highly preferred. Applicants must already reside in or near Berlin and possess a data-driven mindset focused on achieving targets.
WISAG Sicherheitsmitarbeiter für Baustellen (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Service Orientation, Teamwork, Organizational Skills, German Language Proficiency, Security Knowledge, Regulatory Compliance
Specialization
Candidates should have some prior work experience and a clean police record. Additional requirements include a willingness to work in shifts and possession of a security qualification as per § 34a GewO.
Logistics Planner (all genders) at HelloFresh
Berlin, , Germany - Full Time
Skills Needed
Logistics Planning, Stakeholder Management, Transport Management Systems, Data Analysis, Process Improvement, Communication Skills, Problem Solving, Team Collaboration, Operational Management, Supply Chain Management, German Language Proficiency, English Language Proficiency, It Solutions, Vba, Power Query, Pivot Analysis
Specialization
Candidates should have a completed education in logistics or a related field and several years of experience in transport management. Proficiency in transport management systems and advanced skills in data analysis tools are also required.
Experience Required
Minimum 2 year(s)
Working Student – Learning & Development (f/m/d) at vattenfall
Berlin, , Germany - Full Time
Skills Needed
Customer Focus, Attention To Detail, Structured Working, Microsoft Office, Sap Successfactors, Training Coordination, Communication, Translation
Specialization
The ideal candidate should be comfortable working with systems, particularly talent systems like SAP SuccessFactors. Fluency in English and either Swedish or German is required, along with a strong customer focus and attention to detail.
Senior Service Provider Manager (all genders) at Zalando
Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Provider Management, Outsourcing Strategy, Budget Planning, Financial Projections, Scenario Modeling, KPI Monitoring, Quality Assurance, Relationship Management, Stakeholder Management, Analytical Skills, Communication Skills, Commercial Optimization, Compliance Oversight, Customer Care Strategy

Industry

Retail

Description
INCLUSIVE BY DESIGN At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well. We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process. do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups Zalando outsources the majority of human handled customer care contacts. Aiming for memorable customer experiences, our Service Provider Management Team manages the outsourcing and partnership with the Service Providers. WHAT WE'D LOVE YOU TO DO (AND LOVE DOING) As Senior Service Provider Manager (Senior SPM), you will co-shape our outsourcing strategy, focusing on creating, maintaining, and developing a global Service Provider (SP) network. Your goal is to foster win-win relationships with your assigned Service Provider focusing on both efficiency (cost/effort) and effectiveness (value added). Budget planning and adherence are part of your responsibilities. You will lead your dedicated Service Provider overseeing operations of Zalando’s customer care outsourced volumes (operations, quality assurance, invoicing, compliance), including monitoring, analysing and evaluating SP performance against a set of KPIs (SL, CSAT etc.) and to ensure budget adherence. You are leading a group of internal or external stakeholders to achieve overall team targets. You drive commercial optimisation by proactively modeling financial projections and 'what-if' scenarios and quantifying their measurable impact to ensure Zalando’s outsourcing strategy remains highly competitive and resilient. You will contribute to shape Zalando’s Customer Care strategy and ensure its reflection across your dedicated Service Provider(s) You will have an active role in jointly initiating and executing projects or programs that will enhance the social, cultural, or economic well-being of Zalando’s Customer Care and Zalando as a whole. WE'D LOVE TO MEET YOU IF… You have proven experience in Service Provider Management as a client/provider. You have excellent numerical and solid analytical skills, including the ability to plan budgets and scenarios for use cases. You have exceptional people and communication skills including the ability to adjust communication to different roles, well-trained cultural sensitivities. You have a proven track record in long term Relationship Management. You collaborate effectively and work autonomously. You enjoy getting the job done and find joy in finding solutions. You are fluent in English. You are available to travel within and outside of Europe approx. 2-3 weeks per quarter. If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this role! It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 50 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests. Our values do.More - our sustainability strategy Follow us on Instagram: instagram.com/insidezalando
Responsibilities
The Senior Service Provider Manager will co-shape the outsourcing strategy, focusing on developing a global Service Provider network while fostering win-win relationships centered on efficiency and value. Responsibilities include leading dedicated Service Provider operations, monitoring performance against KPIs, and driving commercial optimization through financial modeling.
Senior Service Provider Manager (all genders) at Zalando
Berlin, , Germany - Full Time
Skills Needed
Service Provider Management, Outsourcing Strategy, Budget Planning, Financial Projections, Scenario Modeling, Kpi Monitoring, Quality Assurance, Relationship Management, Stakeholder Management, Analytical Skills, Communication Skills, Commercial Optimization, Compliance Oversight, Customer Care Strategy
Specialization
Candidates must have proven experience in Service Provider Management, excellent numerical and analytical skills, and the ability to plan budgets and scenarios. Exceptional people and communication skills, a track record in long-term relationship management, and fluency in English are required, along with availability for travel.
Experience Required
Minimum 5 year(s)
Mystery Shopper at TSMG
Berlin, , Germany - Full Time
Skills Needed
Observation, Reporting, Discretion, Acting Naturally, Internet Access, Time Management
Specialization
Candidates must possess excellent observation and reporting skills, along with the ability to act naturally and discreetly during service evaluations. Reliable internet access is necessary for timely submission of detailed reports and receipts.
Mitarbeiter / Quereinsteiger (m/w/d) für Notrufleitzentrale at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
German Language Skills, Customer Service, Ms Office Proficiency, Alarm Handling, Intervention Coordination, Documentation Skills, Statistical Analysis, Communication Skills, Shift Work, Call Center Experience, Clean Criminal Record, Security Certification
Specialization
Candidates must have excellent German language skills and be willing to work in shifts, including nights and weekends. A clean criminal record and proficiency in MS Office are required, along with a willingness to obtain a security certification if not already held.
Procurement Manager (all genders) at mammaly
Berlin, , Germany - Full Time
Skills Needed
Procurement, Supplier Relationship Management, Operational Procurement, Process Optimization, Excel Analysis, Negotiation, Team Collaboration, B2b Communication
Specialization
Candidates should have a Bachelor's or Master's degree in Business Administration, Supply Chain Management, or a related field, along with at least 3 years of relevant experience. Strong negotiation skills and proficiency in both German and English are also required.
Experience Required
Minimum 2 year(s)
Amazon Brand Strategist at AMZ Advisers
Berlin, , Germany - Full Time
Skills Needed
Account Auditing, Strategy Development, Client Relationship Management, Market Positioning, Performance Analysis, Swot Analysis, Data Insights, Reporting, Cross Functional Collaboration, Optimization, Problem Solving, Analytical Mindset, Proactivity, Innovation, Time Management, Multi Tasking
Specialization
Candidates must have a Bachelor's degree in a relevant field and at least 3 years of experience in Amazon advertising, digital marketing, or strategic marketing within e-commerce. Essential qualities include strong analytical and problem-solving skills, excellent communication for presenting complex strategies, and proficiency with data analysis tools.
Experience Required
Minimum 2 year(s)
Sachbearbeiter für Bestellabwicklung (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Order Management, Real Estate Management, Supplier Coordination, Invoice Verification, Team Collaboration, Independent Work, German Language Proficiency, Attention To Detail, Dynamic Environment Adaptability
Specialization
A commercial education or a comparable qualification is required. Initial professional experience in property management and/or the ordering process is a plus.
Teamleiter für Videotechnik / Alarmanlagen (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Electrotechnical Training, Technical Support, Project Management, Material Planning, Installation Work, Technical Understanding, Construction Project Management, Use Of Notebook, Use Of Smartphone, Driving License Class B
Specialization
Candidates should have an electrotechnical vocational training or extensive experience as a technician. Experience in managing construction projects or in electrical systems is also required.
Experience Required
Minimum 5 year(s)
Freelance Mathematics Expert with Python Expertise - AI Trainer at Mindrift
Berlin, , Germany - Full Time
Skills Needed
Mathematics, Python, Numpy, Pandas, Scipy, Ai Evaluation, Problem Design, Calculations Validation, Structured Scoring, Professional Practice, Logic Improvement, English Proficiency, Professional Certifications, Applied Projects, Mathematics Experience
Specialization
Candidates should have a degree in Mathematics or related fields and at least 3 years of professional mathematics experience. Strong written English and Python proficiency are also required.
Experience Required
Minimum 5 year(s)
Partner Success Manager (w/m/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Business Development, Communication, Negotiation, Sales Pipeline Management, Crm Management, Lead Qualification, Customer Relationship Management
Specialization
Experience in B2B sales or business development is required, ideally with closing and process responsibility. Strong communication, objection handling, and negotiation skills are essential, along with fluent German.
Experience Required
Minimum 2 year(s)
Lehrer (m/w/d) für Englisch als Fremdsprache (Home Office möglich) at Nachhilfeunterricht
Berlin, , Germany - Full Time
Skills Needed
English Language, Tutoring, Teaching, Communication, Flexibility
Specialization
No prior teaching experience is required, but candidates must be native English speakers or have good English language skills. The position is open to anyone with the necessary language proficiency.
Küchenchef / Chefkoch (m/w/x) für Restaurant im Pirates Berlin gesucht at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Cooking, Team Leadership, Menu Creation, Quality Control, Food Safety, Organization, Customer Service, Budget Management, Creativity, Communication, German Language, English Language, Office Applications, Hands On Mentality, Motivation, Hospitality
Specialization
Candidates must have a completed culinary education and some leadership experience, along with strong German and English language skills. Proficiency in office applications and a hands-on mentality are also required.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) für Luxus-Hotel am Nollendorfplatz at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Security Guarding, Customer Service, Communication, Professional Appearance, Flexibility, Calmness Under Pressure, German Language Proficiency, English Proficiency
Specialization
Candidates must possess the certification according to §34a GewO and have excellent German skills along with basic English knowledge, presenting themselves professionally in a suit. A clean police record is mandatory, and readiness for shift work, especially during evenings and nights, is required, alongside assumed fitness and athleticism.
Lead - Account Manager (m/f/d) at Freshworks
Berlin, , Germany - Full Time
Skills Needed
Saas Sales, Account Management, Customer Engagement, Sales Cycle Management, Relationship Building, Consultative Approach, Presentation Skills, Crm Solutions, Cx Solutions, Ex Solutions, Itsm Solutions, Strategic Mindset, Collaboration, Adaptability, Business Needs Analysis, Pipeline Management
Specialization
Candidates should have 5 to 8 years of experience in SaaS or solution-based sales with a proven track record. A consultative approach and strong communication skills are essential for engaging with enterprise customers.
Experience Required
Minimum 5 year(s)
Revierfahrer für die Tagschicht (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Object Control, Alarm Systems, Elevator Rescue, Customer Service, Teamwork, Communication, Flexibility, Responsibility
Specialization
Candidates should have some prior work experience and a Class B driver's license. An impeccable certificate of conduct and willingness to work shifts are also required.
Office Specialist at Metacore
Berlin, , Germany - Full Time
Skills Needed
Office Administration, Proactive, Problem Solving, Fluent Communication, Collaboration, Adaptability, Reliability, Efficiency
Specialization
Candidates should have previous experience in office administration and a proactive, hands-on approach. Fluency in both German and English, along with good collaboration skills, is essential.
Küchenhilfe / Geschirrspüler (m/w/x) für angesagtes Restaurant in Friedrich at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Food Preparation, Dishwashing, Mise En Place, Ingredient Preparation, Teamwork, Organization, Weekend Availability
Specialization
Kitchen experience is desirable, and candidates must be willing to work weekends, demonstrating a strong sense of organization and team spirit.
Dutch Speaking Marketing and Sales Representative at Eco Plus Solutions AB
Berlin, , Germany - Full Time
Skills Needed
Dutch Speaking, Marketing, Sales, Digital Marketing, Consultancy, Sales Execution, Campaign Optimization, B2b Relationship Management, Market Analysis, English (B2), Data Driven, Kpi Management, Social Media Platforms, Advertising Solutions
Specialization
Candidates must be fluent in Dutch with a minimum of B2 English proficiency for internal communication. A mandatory requirement is at least one year of experience in Sales, while experience in digital marketing or account management is highly preferred. Applicants must already reside in or near Berlin and possess a data-driven mindset focused on achieving targets.
WISAG Sicherheitsmitarbeiter für Baustellen (m/w/d) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Service Orientation, Teamwork, Organizational Skills, German Language Proficiency, Security Knowledge, Regulatory Compliance
Specialization
Candidates should have some prior work experience and a clean police record. Additional requirements include a willingness to work in shifts and possession of a security qualification as per § 34a GewO.
Logistics Planner (all genders) at HelloFresh
Berlin, , Germany - Full Time
Skills Needed
Logistics Planning, Stakeholder Management, Transport Management Systems, Data Analysis, Process Improvement, Communication Skills, Problem Solving, Team Collaboration, Operational Management, Supply Chain Management, German Language Proficiency, English Language Proficiency, It Solutions, Vba, Power Query, Pivot Analysis
Specialization
Candidates should have a completed education in logistics or a related field and several years of experience in transport management. Proficiency in transport management systems and advanced skills in data analysis tools are also required.
Experience Required
Minimum 2 year(s)
Working Student – Learning & Development (f/m/d) at vattenfall
Berlin, , Germany - Full Time
Skills Needed
Customer Focus, Attention To Detail, Structured Working, Microsoft Office, Sap Successfactors, Training Coordination, Communication, Translation
Specialization
The ideal candidate should be comfortable working with systems, particularly talent systems like SAP SuccessFactors. Fluency in English and either Swedish or German is required, along with a strong customer focus and attention to detail.