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Team Leader at Downer Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
People Management, Customer Service, Facilities Management, Contact Centre Operations, Performance Management, Coaching And Mentoring, Workforce Planning, Scheduling, Problem Solving, Time Management, Active Listening, Stakeholder Management
Specialization
Requires demonstrated experience in people management and customer service, preferably within facilities management. Must have a strong understanding of contact centre operations and the ability to lead teams through change.
Experience Required
Minimum 5 year(s)
Gardens Delivery Lead at Napier City Council
Napier, Hawke's Bay, New Zealand - Full Time
Skills Needed
Horticulture, Landscaping, Team Leadership, Budgeting, Job Costing, Cost Control, Sla Delivery, Asset Management, Operational Planning, Stakeholder Engagement, Nursery Operations, Continuous Improvement
Specialization
Requires a relevant horticultural or trade qualification and over 7 years of senior operational experience in landscaping or public space maintenance. Must possess strong commercial capability in budgeting and the technical credibility to act as a horticultural authority.
Experience Required
Minimum 5 year(s)
Copy Centre Specialist - Warehouse Stationery, Westgate (Part-time) at The Warehouse Group
Henderson-Massey, Auckland, New Zealand - Full Time
Skills Needed
Photocopying, Binding, Pdf Manipulation, Graphic Design, Print Production, Customer Service, Communication Skills, Attention To Detail
Specialization
Candidates should possess strong communication skills, attention to detail, and a positive attitude. Retail experience and the ability to stand for long periods are advantageous but not essential.
Service Desk Team Member - The Warehouse, Lunn Avenue (Part-time) at The Warehouse Group
Mount Wellington, Auckland Region, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Processing Returns, Refund Management, Loss Prevention, Checkout Supervision, Attention To Detail, Time Management
Specialization
Requires previous experience in retail, hospitality, or customer-facing roles. Candidates must have a positive attitude and the physical ability to perform heavy lifting and stand for long periods.
Senior Transport Engineer at WSP
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Transport Planning, Transportation Engineering, Traffic Modelling, Feasibility Studies, Project Management, Business Development, Technical Reporting, Client Relationship Management, Scheme Assessments, Strategy Studies, Quality Assurance, Transportation Assessments
Specialization
Requires a minimum of 7 years of professional experience in transportation infrastructure and proficiency in writing complex technical reports. Candidates should be Chartered Professional members of EngNZ or be working towards this certification.
Experience Required
Minimum 5 year(s)
Principal Transport Engineer at WSP
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Transport Planning, Transportation Engineering, Traffic Modelling, Feasibility Studies, Project Management, Business Development, Technical Reporting, Client Relationship Management, Scheme Assessments, Strategy Studies
Specialization
Requires a minimum of 10 years of professional experience in transportation infrastructure and a proven track record in delivering complex reports and projects. Chartered Professional membership with EngNZ or progress toward it is expected.
Experience Required
Minimum 10 year(s)
OSM Team Leader - Trentham at Citycare Property
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Team Leadership, Horticulture, Turf Management, Customer Service, Communication, Time Management, Planning, Process Management, Deliverables Management, Health And Safety, Computer Literacy, Contract Compliance, Financial Control, Subcontractor Management
Specialization
Candidates must possess a minimum of 5 years of industry experience with sound knowledge of Horticulture and Turf Management practices, alongside a high standard of customer service. Essential requirements include proven leadership, management, communication skills, good time management, knowledge of the Health and Safety at Work Act, and the legal right to work in New Zealand.
Experience Required
Minimum 5 year(s)
Checkout Team Member - The Warehouse, Thames (Part-time) at The Warehouse Group
Thames, Waikato, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Loss Prevention, Efficiency, Resilience, Patience
Specialization
Previous experience in retail or hospitality is beneficial but not essential. Candidates must have strong communication skills, a positive attitude, and the ability to stand for long periods.
Kitchen Assistant at Oceania Healthcare (NZ) Limited
, Hawke's Bay, New Zealand - Full Time
Skills Needed
Meal Preparation, Customer Service, Multitasking, Time Management, Communication Skills, Organization Skills, Attention To Detail, Cleaning Procedures, Teamwork
Specialization
Candidates should have experience in a similar role and a passion for food preparation and customer service. Must have the right to work in New Zealand and the flexibility to work on a rostered shift basis.
Loss Prevention Officer (Security) - The Warehouse, Clendon (Part-time) at The Warehouse Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Security Monitoring, Customer Interaction, Crime Reporting, Conflict Resolution, De Escalation, Communication Skills, Vigilance
Specialization
Candidates should have good communication skills, a positive attitude, and the ability to stand for long periods. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Loss Prevention Officer (Security) - The Warehouse, Nelson (Part-time) at The Warehouse Group
Nelson, Nelson, New Zealand - Full Time
Skills Needed
Security Monitoring, Customer Interaction, Crime Reporting, Communication Skills, Conflict Resolution, De Escalation, Pressure Management
Specialization
Candidates should possess strong communication skills, a positive attitude, and the ability to remain calm under pressure. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Housekeeper/Laundry Assistant at Summerset
Te Kamo, Northland, New Zealand - Full Time
Skills Needed
Housekeeping, Laundry Management, Infection Control, Health And Safety, Aged Care, Hospitality, Attention To Detail, Interpersonal Communication
Specialization
Candidates should have housekeeping experience, preferably in healthcare or hospitality, and be physically fit. A genuine interest in aged care is required, though full training is provided for those without specific experience.
Service Desk Team Member - The Warehouse Kaitaia at The Warehouse Group
Kaitaia, Northland Region, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Attention To Detail, Conflict Resolution, Retail Operations, Loss Prevention, Transaction Processing
Specialization
Requires previous experience in retail, hospitality, or a customer-facing role. Candidates must have a positive attitude and the physical ability to perform heavy lifting and stand for long periods.
Activities Assistant at Oceania Healthcare (NZ) Limited
Manurewa, Auckland, New Zealand - Full Time
Skills Needed
Activity Planning, Activity Coordination, Empathy, Communication Skills, It Skills, Multitasking, Interpersonal Skills, Aged Care Support
Specialization
Candidates must have previous experience in planning activities and possess excellent communication and IT skills. A clean New Zealand driver's license and the ability to work weekends are required, along with full working rights in New Zealand.
Activities Assistant at Oceania Healthcare (NZ) Limited
Franklin, Auckland, New Zealand - Full Time
Skills Needed
Activity Planning, Coordination, Elderly Care, Communication, It Skills, Multitasking, Empathy
Specialization
Requires previous experience in activity coordination, a clean NZ driver's license, and full working rights in New Zealand. Candidates should possess strong communication skills, a vibrant personality, and the ability to work weekends.
Department Managers - Mornington Peninsula & Carrum Downs at Bunnings
Hastings, Hawke's Bay, New Zealand - Full Time
Skills Needed
Leadership, Team Management, Retail Operations, Stock Management, Merchandising, Performance Management, Customer Service, Safety Compliance, Rostering, Strategic Planning, Kpi Monitoring, Stakeholder Management, Loss Prevention, Coaching, Conflict Resolution, Influencing Skills
Specialization
Requires a driven leader with previous experience managing teams in retail or high-volume customer-focused environments. Must be proficient in safety leadership, performance management, and driving retail fundamentals like merchandising and stock accuracy.
Experience Required
Minimum 2 year(s)
Loss Prevention Officer (Security) - The Warehouse, Sylvia Park at The Warehouse Group
Maungakiekie-Tāmaki, Auckland, New Zealand - Full Time
Skills Needed
Security Monitoring, Theft Prevention, Customer Interaction, Conflict Resolution, De Escalation, Crime Reporting, Communication Skills
Specialization
Candidates should have good communication skills, a positive attitude, and the ability to stand for long periods. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Apparel Team Member - The Warehouse, St Lukes (Part-time) at The Warehouse Group
Albert-Eden, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Visual Merchandising, Communication Skills, Inventory Management, Fashion Knowledge
Specialization
Previous experience in retail or hospitality is beneficial but not required. Candidates should have a positive attitude, good communication skills, and the physical ability to stand for long periods and lift heavy items.
In-Store Food and Beverage Demonstrator at Orbit Marketing
Tauranga, Bay of Plenty, New Zealand - Full Time
Skills Needed
Product Sampling, Cooking Demonstrations, Sales, Customer Engagement, Food Safety, Hospitality, Retail Sampling, Time Management, Communication Skills, Hygiene Maintenance
Specialization
Candidates must have a valid NZ driver's license, access to a vehicle, and eligibility to work in New Zealand. Experience in hospitality or food preparation is preferred, and availability for weekend shifts is required.
Digital & Social Marketing Specialist at HR Connect Limited
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Digital Marketing, Social Media Management, Content Creation, Video Filming, Video Editing, Campaign Development, Performance Analytics, Ai Tools, Storytelling, Audience Engagement
Specialization
Candidates should be creative storytellers with a strong understanding of social media trends and hands-on experience in video production. Proficiency in using data analytics and AI tools to improve digital marketing results is highly regarded.
Experience Required
Minimum 2 year(s)
Team Leader at Downer Group
Auckland, Auckland, New Zealand -
Full Time


Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

People Management, Customer Service, Facilities Management, Contact Centre Operations, Performance Management, Coaching And Mentoring, Workforce Planning, Scheduling, Problem Solving, Time Management, Active Listening, Stakeholder Management

Industry

Civil Engineering

Description
We currently have an opportunity for a Team Leader.  Join our team and play a key role in ensuring operational excellence and responsive service delivery. Reporting to Service Manager, you'll help deliver high-quality outcomes that support our essential services.   Te Kōwhiringa | The Opportunity  Downer Direct is an integrated operations hub that exists to provide a single, trusted point of contact for internal (Contract Managers and other contract team members) and external (customers and sub-contractors) stakeholders within our Social Infrastructure & Citizen Services business (SI&CS). Our purpose is to make access to services simple, reliable and responsive – connecting people to the right support at the right time. By combining compassionate service with operational excellence, Downer Direct strengthens trust between the business, our customers and our communities.   The individual in this role will be responsible for managing a team of Service Delivery Coordinators who will deliver the end-to-end work order management process across a range of contracts in SI&CS, adhering to contract KPI requirements. This role will also play a critical part in ensuring any issues regarding performance aligned with contract KPIs are proactively worked through to achieve an optimal outcome for both Downer and the customer.   What You’ll Do (key responsibilities) This role offers a broad scope, with key responsibilities including: * Team development planning including performance review management, onboarding, goal setting and one-on-one coaching. * Driving staff engagement and promoting a positive culture through an evolving environment (leading through change). * Understanding of workforce planning and scheduling. * Attention to detail and desire for accuracy. * Ability to multi-task and manage competing priorities, demonstrating effective time management skills. * Demonstrated ability to apply active listening skills to achieve positive relationship outcomes.     Nga pūkenga matua | Important Skills (experience required) * Experience in customer service environment preferably within facilities Management. * Strong understanding and experience of contact centre operations, including digital channels. * Experience with use of relevant call centre software programs. * Demonstrated experience in people management - leading, coaching, mentoring, performance management etc.  * Demonstrated problem solving ability (take ownership for actions and use initiative to get results).   More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.   Ko wai mātou | Our Organisation  At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.   Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here We’re proud of our high-performance culture and commitment to diversity, offering: * Training and development to support and diversify your career.  * With 30% of vacancies filled internally you’ll find real opportunities to advance your career. * Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. * Employee Assistance Program: professional support for you and your family when you need it most.   You want your work to matter and so do we.  With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.   We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.  Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.   If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.   Me pēhea ki te tono | How to apply Click "APPLY" and please include your CV. The reference number for this role is 733637.    We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team. At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. 

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Responsibilities
Manage a team of Service Delivery Coordinators to oversee the end-to-end work order management process. Ensure operational excellence and adherence to contract KPIs to achieve optimal outcomes for customers and the business.
Team Leader at Downer Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
People Management, Customer Service, Facilities Management, Contact Centre Operations, Performance Management, Coaching And Mentoring, Workforce Planning, Scheduling, Problem Solving, Time Management, Active Listening, Stakeholder Management
Specialization
Requires demonstrated experience in people management and customer service, preferably within facilities management. Must have a strong understanding of contact centre operations and the ability to lead teams through change.
Experience Required
Minimum 5 year(s)
Gardens Delivery Lead at Napier City Council
Napier, Hawke's Bay, New Zealand - Full Time
Skills Needed
Horticulture, Landscaping, Team Leadership, Budgeting, Job Costing, Cost Control, Sla Delivery, Asset Management, Operational Planning, Stakeholder Engagement, Nursery Operations, Continuous Improvement
Specialization
Requires a relevant horticultural or trade qualification and over 7 years of senior operational experience in landscaping or public space maintenance. Must possess strong commercial capability in budgeting and the technical credibility to act as a horticultural authority.
Experience Required
Minimum 5 year(s)
Copy Centre Specialist - Warehouse Stationery, Westgate (Part-time) at The Warehouse Group
Henderson-Massey, Auckland, New Zealand - Full Time
Skills Needed
Photocopying, Binding, Pdf Manipulation, Graphic Design, Print Production, Customer Service, Communication Skills, Attention To Detail
Specialization
Candidates should possess strong communication skills, attention to detail, and a positive attitude. Retail experience and the ability to stand for long periods are advantageous but not essential.
Service Desk Team Member - The Warehouse, Lunn Avenue (Part-time) at The Warehouse Group
Mount Wellington, Auckland Region, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Processing Returns, Refund Management, Loss Prevention, Checkout Supervision, Attention To Detail, Time Management
Specialization
Requires previous experience in retail, hospitality, or customer-facing roles. Candidates must have a positive attitude and the physical ability to perform heavy lifting and stand for long periods.
Senior Transport Engineer at WSP
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Transport Planning, Transportation Engineering, Traffic Modelling, Feasibility Studies, Project Management, Business Development, Technical Reporting, Client Relationship Management, Scheme Assessments, Strategy Studies, Quality Assurance, Transportation Assessments
Specialization
Requires a minimum of 7 years of professional experience in transportation infrastructure and proficiency in writing complex technical reports. Candidates should be Chartered Professional members of EngNZ or be working towards this certification.
Experience Required
Minimum 5 year(s)
Principal Transport Engineer at WSP
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Transport Planning, Transportation Engineering, Traffic Modelling, Feasibility Studies, Project Management, Business Development, Technical Reporting, Client Relationship Management, Scheme Assessments, Strategy Studies
Specialization
Requires a minimum of 10 years of professional experience in transportation infrastructure and a proven track record in delivering complex reports and projects. Chartered Professional membership with EngNZ or progress toward it is expected.
Experience Required
Minimum 10 year(s)
OSM Team Leader - Trentham at Citycare Property
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Team Leadership, Horticulture, Turf Management, Customer Service, Communication, Time Management, Planning, Process Management, Deliverables Management, Health And Safety, Computer Literacy, Contract Compliance, Financial Control, Subcontractor Management
Specialization
Candidates must possess a minimum of 5 years of industry experience with sound knowledge of Horticulture and Turf Management practices, alongside a high standard of customer service. Essential requirements include proven leadership, management, communication skills, good time management, knowledge of the Health and Safety at Work Act, and the legal right to work in New Zealand.
Experience Required
Minimum 5 year(s)
Checkout Team Member - The Warehouse, Thames (Part-time) at The Warehouse Group
Thames, Waikato, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Loss Prevention, Efficiency, Resilience, Patience
Specialization
Previous experience in retail or hospitality is beneficial but not essential. Candidates must have strong communication skills, a positive attitude, and the ability to stand for long periods.
Kitchen Assistant at Oceania Healthcare (NZ) Limited
, Hawke's Bay, New Zealand - Full Time
Skills Needed
Meal Preparation, Customer Service, Multitasking, Time Management, Communication Skills, Organization Skills, Attention To Detail, Cleaning Procedures, Teamwork
Specialization
Candidates should have experience in a similar role and a passion for food preparation and customer service. Must have the right to work in New Zealand and the flexibility to work on a rostered shift basis.
Loss Prevention Officer (Security) - The Warehouse, Clendon (Part-time) at The Warehouse Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Security Monitoring, Customer Interaction, Crime Reporting, Conflict Resolution, De Escalation, Communication Skills, Vigilance
Specialization
Candidates should have good communication skills, a positive attitude, and the ability to stand for long periods. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Loss Prevention Officer (Security) - The Warehouse, Nelson (Part-time) at The Warehouse Group
Nelson, Nelson, New Zealand - Full Time
Skills Needed
Security Monitoring, Customer Interaction, Crime Reporting, Communication Skills, Conflict Resolution, De Escalation, Pressure Management
Specialization
Candidates should possess strong communication skills, a positive attitude, and the ability to remain calm under pressure. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Housekeeper/Laundry Assistant at Summerset
Te Kamo, Northland, New Zealand - Full Time
Skills Needed
Housekeeping, Laundry Management, Infection Control, Health And Safety, Aged Care, Hospitality, Attention To Detail, Interpersonal Communication
Specialization
Candidates should have housekeeping experience, preferably in healthcare or hospitality, and be physically fit. A genuine interest in aged care is required, though full training is provided for those without specific experience.
Service Desk Team Member - The Warehouse Kaitaia at The Warehouse Group
Kaitaia, Northland Region, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Attention To Detail, Conflict Resolution, Retail Operations, Loss Prevention, Transaction Processing
Specialization
Requires previous experience in retail, hospitality, or a customer-facing role. Candidates must have a positive attitude and the physical ability to perform heavy lifting and stand for long periods.
Activities Assistant at Oceania Healthcare (NZ) Limited
Manurewa, Auckland, New Zealand - Full Time
Skills Needed
Activity Planning, Activity Coordination, Empathy, Communication Skills, It Skills, Multitasking, Interpersonal Skills, Aged Care Support
Specialization
Candidates must have previous experience in planning activities and possess excellent communication and IT skills. A clean New Zealand driver's license and the ability to work weekends are required, along with full working rights in New Zealand.
Activities Assistant at Oceania Healthcare (NZ) Limited
Franklin, Auckland, New Zealand - Full Time
Skills Needed
Activity Planning, Coordination, Elderly Care, Communication, It Skills, Multitasking, Empathy
Specialization
Requires previous experience in activity coordination, a clean NZ driver's license, and full working rights in New Zealand. Candidates should possess strong communication skills, a vibrant personality, and the ability to work weekends.
Department Managers - Mornington Peninsula & Carrum Downs at Bunnings
Hastings, Hawke's Bay, New Zealand - Full Time
Skills Needed
Leadership, Team Management, Retail Operations, Stock Management, Merchandising, Performance Management, Customer Service, Safety Compliance, Rostering, Strategic Planning, Kpi Monitoring, Stakeholder Management, Loss Prevention, Coaching, Conflict Resolution, Influencing Skills
Specialization
Requires a driven leader with previous experience managing teams in retail or high-volume customer-focused environments. Must be proficient in safety leadership, performance management, and driving retail fundamentals like merchandising and stock accuracy.
Experience Required
Minimum 2 year(s)
Loss Prevention Officer (Security) - The Warehouse, Sylvia Park at The Warehouse Group
Maungakiekie-Tāmaki, Auckland, New Zealand - Full Time
Skills Needed
Security Monitoring, Theft Prevention, Customer Interaction, Conflict Resolution, De Escalation, Crime Reporting, Communication Skills
Specialization
Candidates should have good communication skills, a positive attitude, and the ability to stand for long periods. Experience in customer-facing roles or conflict resolution is beneficial but not required.
Apparel Team Member - The Warehouse, St Lukes (Part-time) at The Warehouse Group
Albert-Eden, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Visual Merchandising, Communication Skills, Inventory Management, Fashion Knowledge
Specialization
Previous experience in retail or hospitality is beneficial but not required. Candidates should have a positive attitude, good communication skills, and the physical ability to stand for long periods and lift heavy items.
In-Store Food and Beverage Demonstrator at Orbit Marketing
Tauranga, Bay of Plenty, New Zealand - Full Time
Skills Needed
Product Sampling, Cooking Demonstrations, Sales, Customer Engagement, Food Safety, Hospitality, Retail Sampling, Time Management, Communication Skills, Hygiene Maintenance
Specialization
Candidates must have a valid NZ driver's license, access to a vehicle, and eligibility to work in New Zealand. Experience in hospitality or food preparation is preferred, and availability for weekend shifts is required.
Digital & Social Marketing Specialist at HR Connect Limited
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Digital Marketing, Social Media Management, Content Creation, Video Filming, Video Editing, Campaign Development, Performance Analytics, Ai Tools, Storytelling, Audience Engagement
Specialization
Candidates should be creative storytellers with a strong understanding of social media trends and hands-on experience in video production. Proficiency in using data analytics and AI tools to improve digital marketing results is highly regarded.
Experience Required
Minimum 2 year(s)
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