DESCRIPTION:

Broker Operations associate will lead the way in the team in providing a high-quality service to all LMAX clients and complete internal processes and tasks to a high-level standard with an expertise in one or more of the departmental areas.

ESSENTIAL SKILLS / EXPERIENCE:

• Business Fluency in written and verbal English & Mandarin
• Effective relationship builder and influencer.
• Pragmatic and flexible with ability to handle ambiguity and remain focused.
• Confident and proactive in communicating with people at all levels and a good team player
• Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
• Can handle large workloads and remain calm and productive in stressful situations
• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
• Proficiency in MS Office applications.
• Previous client facing experience

• Support the team as the senior team member, to fully understand the operational side of client queries.
• Lead the way and encourage/teach team members how to perform tasks and how to enhance the client experience.
• Drive continuous improvement for the team’s ways of working
• Assist Partner Success team, and Sales where necessary, with an understanding of client’s trade executions with an in-depth analysis.
• Perform more complex payment’s role, including inter-transfer, raising and resolving payments tickets, managing CASS issues and managing daily settlement requests and third party settlement platforms.
• Ensure DFX processes are followed accurately and in a timely manner.
• Work to weekly, monthly, and quarterly objectives and targets.
• Follow internal policies and adhere to regulatory requirements.
• Developing and distributing management reporting for LMAX Digital