ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

Four Seasons Resort and Residences Napa Valley is seeking candidates with food and beverage experience. We are looking for an In-Room Dining Server. This person will bring the dining experience to the guest’s room. They will provide attentive, exceptional, and anticipatory service, be knowledgeable of the menu and preparation methods, and attend to guest needs and requests with a sense of urgency.

WHAT YOU WILL DO:

• Check completed kitchen orders with the order taker or guest’s original order and deliver food orders including any special needs or requests to the guest in-room.
• Transport items to the guestroom in a timely manner while ensuring proper food quality using a Resort golf cart.
• Greet guests by name, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
• Take guest orders in the absence of order taker.
• Plate and prepare small food items.
• Perform other tasks or projects as assigned by management.
• Assist with service of food items
• Assist with set-up and cleaning of operational areas.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.