Summary: Manages the day-to-day operations of the branch and supervises staff. Ensures branch runs smoothly and efficiently. Assists customers with problems or unusual transactions and cross sells the Bank’s products and services. Promotes the expansion of existing business relationships and develops new business. Maintains a current knowledge of the industry and the Bank’s policies and procedures. Keeps staff and Branch Manager current with any changes. Trains new employees, organizes branch meetings and prepares various required reports and data. Assumes the duties of the Branch Manager in his/her absence.

Job Responsibilities:

• Oversees the day-to-day activities of the branch in the capacity of a working supervisor. Ensures branch is adequately staffed through efficient scheduling. Trains new employees and keeps all employees current with policies and procedures and new regulations affecting the Bank. Assists employees with transactions, proving teller unit and policies and procedures. Evaluates employee performance and may conduct performance appraisals. Keeps Branch Manager up to date on employee scheduling and performance. Resolves any unusual problems that may occur or defers to Branch Manager. Makes independent decisions on overdrafts and uncollected items within credit limits.
• Works with customers on unusual complex transactions. Maintains a current awareness of the Bank’s products and services and cross sells Bank’s products and services when appropriate. Maintains a leading role in managing internal branch sales. Works with existing business customer base to expand business relationships and potential new clients to develop new business. Assists customers and employees when situations require management intervention. Performs the duties of a Customer Service Representative, including opening accounts, bonds, retirement accounts, annuities, insurance sales and loan processing.
• Maintains current knowledge of laws and regulations affecting branch operations. Stays current with the Bank’s policies and procedures. Keeps staff informed of new products and services. Communicates all relevant information to branch personnel and trains new procedures. Ensures implementation of new products and policies are smooth and efficient transitions. Maintains an awareness of trends and changes within the financial industry and economic/competition characteristics within market area. Uses information to optimize quality service and sales
• Assists the Teller unit with proving and verifies Head Teller’s draw counts are correct. Ensures the Teller unit is operating efficiently and within established guidelines. May prove ATM where applicable. May perform the duties of a Teller when needed.
• Prepares daily, weekly, monthly and quarterly reports for the Branch. Assumes the responsibilities of the Branch Manager in his/her absence including supervision of staff, adherence to prescribed security procedures and resolution of routine and complex problems.
• Performs other job related duties as may be assigned.

Job Requirements:

• 2-4 years’ experience as a Universal Operations Specialist I/ II or Universal Banker II;
• Bachelors Degree in Finance or Business is preferred;
• Ability to oversee and maintain effective day to day operations and supervision of the staff of the branch;
• Ability to motivate and coach employees; ability to discipline as needed;
• Thorough knowledge of retail banking operations including current knowledge of laws and regulations effecting branch operations;
• Excellent written and verbal communication skills;
• Should have completed, or be close to completing the Management Development Core for first line supervisors;
• Ability to participate in branch manager’s meetings, seminars and any other educational activities;
• Able to deal effectively with customers and all levels of Bank personnel;
• Effective cross-sell and sales abilities.

Desired Skills:

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

• Oversees the day-to-day activities of the branch in the capacity of a working supervisor. Ensures branch is adequately staffed through efficient scheduling. Trains new employees and keeps all employees current with policies and procedures and new regulations affecting the Bank. Assists employees with transactions, proving teller unit and policies and procedures. Evaluates employee performance and may conduct performance appraisals. Keeps Branch Manager up to date on employee scheduling and performance. Resolves any unusual problems that may occur or defers to Branch Manager. Makes independent decisions on overdrafts and uncollected items within credit limits.
• Works with customers on unusual complex transactions. Maintains a current awareness of the Bank’s products and services and cross sells Bank’s products and services when appropriate. Maintains a leading role in managing internal branch sales. Works with existing business customer base to expand business relationships and potential new clients to develop new business. Assists customers and employees when situations require management intervention. Performs the duties of a Customer Service Representative, including opening accounts, bonds, retirement accounts, annuities, insurance sales and loan processing.
• Maintains current knowledge of laws and regulations affecting branch operations. Stays current with the Bank’s policies and procedures. Keeps staff informed of new products and services. Communicates all relevant information to branch personnel and trains new procedures. Ensures implementation of new products and policies are smooth and efficient transitions. Maintains an awareness of trends and changes within the financial industry and economic/competition characteristics within market area. Uses information to optimize quality service and sales
• Assists the Teller unit with proving and verifies Head Teller’s draw counts are correct. Ensures the Teller unit is operating efficiently and within established guidelines. May prove ATM where applicable. May perform the duties of a Teller when needed.
• Prepares daily, weekly, monthly and quarterly reports for the Branch. Assumes the responsibilities of the Branch Manager in his/her absence including supervision of staff, adherence to prescribed security procedures and resolution of routine and complex problems.
• Performs other job related duties as may be assigned