Date: Aug 26, 2025
Location:AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: IT Business Analyst II
Job Title: Information Technology BA II
Agency: Health & Human Services Comm
Department: TIERS Elgblty Apps Staff
Posting Number: 8519
Closing Date: 02/24/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt

BRIEF JOB DESCRIPTION:

This position participates in highly complex (senior-level) Information Technology (IT) business requirements and related activities throughout the Business Automation and Social Services Applications (SSA) divisional areas of responsibility. Provides analysis and guidance to other agency areas regarding interpreting policies and procedures within the arena of eligibility-system functionality. Analyzes HHSC assistance program policies and procedures to determine their impact on SSA automated systems (TIERS, SSP, EST, and other related systems) and system functional areas and meets with HHSC business areas and external customers to define system-related business requirements. Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications of changes or additions to current or future technologies. Other responsibilities include developing, implementing, and maintaining quality assurance processes, best practices, and standards, monitoring internal operations and vendor performance measures, and reporting deficiencies to the Business Requirements manager. Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS):

Knowledge of Texas Works eligibility programs and/or MEPD eligibility programs;
Knowledge of quality assurance principals and best practices, and how they relate to large scale enterprise organizations;
Knowledge of process improvement best practices and instantiating continuous process improvement initiatives;
Knowledge of project management principles and practices;
Knowledge of both Agile and Waterfall Systems Development Life Cycle (SDLC).;
Skill in analyzing and evaluating complex IT programs, policies and issues;
Skill in developing creative and workable solutions to complex problems and issues;
Skill in communicating effectively both orally and in writing;
Skill in coordinating and communicating with a wide range of staff, programs, departments, officials, agencies and the public;
Ability to mentor and provide consultation and direction to other Social Services Applications (SSA) staff;
Ability to analyze and interpret technical information including regulations, policy, and automation system documentation/specifications;
Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users;
Ability to plan and coordinate individual and group work activities;
Ability to detect and diagnose application problems;
Ability to create technical designs for solutions to problems;
Ability to work professionally with a broad range of stakeholders; and
Ability to prepare concise business requirements, technical specifications documents and related artifacts.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

ADDITIONAL INFORMATION:

Applicants who fail to follow the written instructions in completing the State of Texas Employment Application will be disqualified.
The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.
This position may be eligible for telework in accordance with the HHSC Telework Policies, which includes in-office attendance three days a week. Telework policies are subject to change.
This position is located in Austin, Texas.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor’s Office - Job Descriptions.

Please refer the Job description for details