For more than two decades, Trackunit has been driving digitalization across construction. Today, we’re not only a leading IoT provider but a recognized thought leader, pushing an entire industry forward. By continuously challenging the status quo, we’re on a mission to eliminate downtime.
At Trackunit, we connect the construction ecosystem through IoT-powered telematics and data-driven insights. Our solutions enable smarter equipment management, seamless collaboration, and actionable intelligence across OEMs, fleets, and jobsites. We partner with the world’s top equipment manufacturers, rental companies, and contractors to transform how machines, people, and processes connect.
If you’re passionate about building lasting partnerships with global OEMs, rentals, and driving measurable impact in an evolving industry, this is your opportunity to make your mark.

WHO ARE YOU IDEALLY?

• 5–8+ years of experience in Customer Success, Engagement, or Account Management within B2B SaaS, IoT, or telematics.
• Proven track record of delivering measurable outcomes with enterprise-level customers.
• Strong industry knowledge of construction equipment, rental, manufacturing, and fleet management—including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership.
• High-level technical fluency—you don’t need to code, but you understand IoT platforms, device connectivity, integrations, data analytics, and API-driven solutions.
• Strategic, data-driven mindset with strong execution skills, follow-through, and the ability to translate insights into action.
• Passion for building relationships, solving complex problems, and driving business transformation that creates tangible customer value.
• Highly organized, proactive self-starter who thrives in a fast-paced, global, and dynamic environment.
• Agile and adaptable mindset with flexibility to respond to evolving customer needs and shifting priorities.
• Strong project management skills with the ability to manage multiple strategic initiatives simultaneously.
• Experience with CRM tools and customer management platforms (e.g., Salesforce, Planhat) and familiarity with analytics platforms (e.g., Power BI).
• Deep customer empathy and the ability to effectively translate customer needs into internal priorities and action.
• Hands on Experience with OEM’s or Rentals is an asset
  Don’t meet every single requirement? No worries - this is what we’re looking for ideally, but if you’re super excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply.

OUR HIRING PROCESS

Don’t waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that’s not in the cover letter.

• Initial phone conversation with a People Business Partner from our People & Talent team to get to know each other a bit better.
• Virtual meet and greet. Meet with the Hiring Manager
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. Our Hogan assessment enables us to understand your abilities and how you align with our team culture. Instead of seeking ‘appropriate’ responses, the priority is to develop a meaningful exchange that illustrates your synergy with the Trackunit team.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

THE ROLE

As a Customer Engagement Manager, you’ll act as a trusted advisor and strategic partner to Trackunit’s enterprise rental customers. You will lead high-value engagements that ensure customers achieve business outcomes, maximize adoption of Trackunit solutions, and identify opportunities for growth.
You’ll partner with executive sponsors, branch managers, and channel partners to strengthen adoption, mitigate risk, and deliver measurable ROI. Through strategic planning, workshops, and continuous interaction, you’ll develop success plans and guide customers toward outcomes that lead to renewal and expansion.
This is a highly cross-functional role where you’ll collaborate closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey—from onboarding and integration to renewal and growth.

PRIMARY RESPONSIBILITIES:

• Own a portfolio of enterprise and strategic customers (OEMs and rental) in the IoT and telematics space.
• Lead executive-level business reviews, strategic workshops, and roadmap sessions, aligning Trackunit solutions to customer goals, ROI, and long-term strategy.
• Translate customer challenges into impactful, Trackunit-enabled solutions that drive efficiency, differentiation, and measurable business value.
• Collaborate with commercial teams to identify, nurture, and pursue upsell and cross-sell opportunities across customer programs, dealer networks, and channel ecosystems.
• Develop deep, trusted advisor relationships with executives, product leaders, and operational stakeholders, creating advocacy and passion for Trackunit.
• Define measurable goals and KPIs for customer accounts and drive them to successful outcomes.
• Serve as the customer’s voice within Trackunit, providing feedback that influences product development, industry direction, and market opportunities.
• Deliver compelling presentations, data-driven insights, training sessions, and structured solutions that inspire confidence and enable adoption.
• Independently analyze customer data (e.g., fleet health, utilization, uptime) to uncover insights and provide actionable recommendations for operational and strategic improvement.